Get an overview of this hotelRichmond hotel in Dumbarton with free breakfast and outdoor pool

Location

Located in Dumbarton, this hotel is 1.2 mi (2 km) from Colonial Shooting Academy and within 3 mi (5 km) of Markel Building and Shops at Willow Lawn. Crossroads Art Center and Strangeways Brewing are also within 3 mi (5 km).

Hotel Features

An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.

Room Amenities

All 114 rooms provide free WiFi and free wired Internet, LED TVs with cable channels, and conveniences like refrigerators and microwaves. Guests will also find coffee makers, free local calls, and hair dryers.

Best Western Executive Hotel ratings based on 96 Verified Reviews

Learn more.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
Learn more.

Nice Hotel for my Business Trip

4 out of 5
by from Birmingham,AL
Posted Feb 10, 2017
Everyone was friendly and the room was very clean and comfortable. The hotel is also convenient to several restaurants.
Was this review helpful to you?

3 out of 5
by
Posted Feb 3, 2017
Room was dirty big greasy hand print in the middle of the sheets. Foot guard on end if bed look like it had vlood all over it
Was this review helpful to you?

Great experience except...

4 out of 5
by from Elizabeth City, NC
Posted Jan 12, 2017
I reserved a king room only to be informed they were sold out and received a room with two double beds. Other than that disappointment, my stay was comfortable. It's an older hotel with small rooms, but it is clean and the staff is very nice. The breakfast was better than most in this price range.
Comment from Hotel Management
Jan 25, 2017 by Timothy J Dean, CGSP
Hi Mike I apologize for the inconvenience. We were indeed sold out and the room you had reserved had maintenance issues and I would not let any guest stay in that room until the issues were fixed. I made the decision to give you a great 2 queen bedded room. I am happy to hear the staff took care of you during your stay!
Was this review helpful to you?

Necessary stop in Richmond

4 out of 5
by from West Lafayette, IN
Posted Jan 10, 2017
Pros: peaceful and quiet. Fairly close to AMTRAK station.
Cons: Outside signage especially for persons coming at night.
Location: Wanted to go to Lewis Ginter Botanical Garden but it was cold and rainy. Skipped that.
Needed to change trains in Richmond from Cardinal to Silver Star. Cab driver had a little difficulty spotting hotel in the dark. We were very tired from train ride so did not go out to eat. Had very restful night and excellent breakfast. Took cab back to AMTRAK station. Would use hotel again. Convenient for our purposes and very restful.
Comment from Hotel Management
Jan 12, 2017 by Timothy J Dean, CGSP
Thank you for your most awesome review. We are definitely working on the signage. Hopefully once the office out front of our building is finally built, our sign can be lit up once again!
Was this review helpful to you?

Near many restaurants and stores and the freeway

5 out of 5
by from Michigan
Posted Dec 29, 2016
Hotel was in the middle of renovations, but was still a nice place to stay.
Was this review helpful to you?

Dismantled Lobby, Indifferent Staff, Pleasant Room

3 out of 5
by from Winston-Salem
Posted Dec 18, 2016
Pros: Room.
Cons: Professional handling of remodeling. Staff attitudes should include compassion for guests receiving disappointing service. Breakfast should be hot.
Location: Convenient to museums and other attractions. Plenty of restaurants in area.
We entered a construction zone when we entered the hotel, with unprofessional construction workers on every hand, creating safety hazards (such as power cords running across floor, using power tools over the heads of passing guests). The staff seemed content to endure it, since they said it would make it better for them. No serious concern for those of us who had to be there for the short run. My companion found it hard to rest on the third floor because of the penetrating noises. The room was the best part of the visit. The elevator rode like an old truck. Breakfast was a disaster, with cold eggs, sausage, and biscuits. (Both OSHA and the Health Department could have had a field day at this place.) The breakfast staff was sluggish and seemed indifferent. Had to ask for orange juice. Would not recommend this property. Will not return.
Comment from Hotel Management
Jan 21, 2017 by Timothy J Dean, CGSP
Oh no, Sounds like we missed the mark with your stay. Yes we were going through renovation. That is one of those things to keep up to date with an ever changing market and industry. As far as the contractors being safe, I am sure they were following all regulations are required by the Commonwealth of Virginia and Henrico County. I am happy to report that the health department was just here and found no violations during one of their many surprise inspections. We hope you come back and try us again after we are completely done with all of our planned changes (these are going to enhance the guest stay)
Was this review helpful to you?

5 out of 5
by from Indian Trail NC
Posted Dec 13, 2016
Pros: on Internet
Cons: the parking and the way in.
The Hotel was nice but we had trouble finding the place. With all the construction you could not fine the way to the Hotel.
Comment from Hotel Management
Dec 16, 2016 by Susan
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Was this review helpful to you?

Bad experience at check in

1 out of 5
by from Lumbertown, NC
Posted Dec 10, 2016
Could not find my reservation, or other guests. Clerk was not friendly nor professional. Yelled at customers and at Expedia on the phone. Would not give us a room for at least an hour till her manager called.
Comment from Hotel Management
Dec 14, 2016 by Susan
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Was this review helpful to you?

5 out of 5
by
Posted Dec 9, 2016
Nice experience. Great location. Nice and friendly staff
Was this review helpful to you?

2 out of 5
by
Posted Nov 19, 2016
The hotel staff were friendly but nothing can fix a stay at a dirty hotel.
Comment from Hotel Management
Dec 16, 2016 by susan
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Was this review helpful to you?

Hotel Amenities

Hotel Amenities

Best Western Executive Hotel features an outdoor pool and a 24-hour fitness center. Public areas are equipped with complimentary high-speed wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This Richmond hotel also offers complimentary newspapers in the lobby, laundry facilities, and a safe deposit box at the front desk. Onsite self parking is complimentary.

  • Number of buildings/towers - 1 
  • Free RV, bus, truck parking 
  • Total number of rooms - 114 
  • Number of floors - 4 
  • Elevator/lift 
  • 24-hour front desk 
  • Free newspapers in lobby 
  • 24-hour fitness facilities 
  • One meeting room 
  • Safe-deposit box at front desk 
  • 24-hour business center 
  • Free self parking 
  • Outdoor pool 
  • Free breakfast 
  • Free WiFi 
  • Laundry facilities 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Refrigerator  
  • Microwave  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Free RV, bus, truck parking

Room Amenities

  • Connecting/adjoining rooms available 
  • Free toiletries 
  • Free wired high-speed Internet 
  • Premium TV channels 
  • Hair dryer 
  • Air conditioning 
  • Daily housekeeping 
  • Free local calls 
  • Microwave 
  • Refrigerator 
  • Coffee/tea maker 
  • In-room climate control (air conditioning) 
  • Cribs/infant beds (surcharge) 
  • LED TV 
  • Rollaway/extra beds (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Cable TV service 
  • Free WiFi 

Where to Eat

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Breakfast

Start your day with a free continental breakfast, available daily from 6:30 AM to 9:30 AM.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at 7 AM

Check-in time starts at 3 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10.00.

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: USD 35.00
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western Executive Hotel
  • Best Western Executive Hotel Richmond
  • Best Western Executive Richmond
  • Richmond Best Western
  • Best Western Richmond

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.