Ratings based on 1,435 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Warren

Good airport hotel

Posted Jan 13, 2017 on Hotels
Stayed 1 night in order to catch a early flight out. The hotel was crowded but my room was quiet and comfortable, and very clean too. I would stay here again.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Warren, Thank you for 5 star and giving us feedback. Comments like this that keeps our staff caring and working so hard. Thank you so very much we greatly appreciate your comments.
1 out of 5
by A verified traveler from j

Bed bugs

Posted Jan 12, 2017
Bed bugs a lot in bed!! Don't go to best western.
Comment from Hotel Management
Jan 14, 2017 by Lorenzo Hinton, Hotel Management
On behalf of the hotel, please accept my apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. If you have had any issues concerning bed bugs and have reported it to the desk the issue is taken care of within 24 hours. Bed bugs are not home grown they are brought in on travelers via suit cases and personal belongings etc.......Any hotel who states that they never had them are a fraud. Bed bugs are one of those things that can not be prevented but can be treated. If you can please call me directly I will love to speak with you about this so that I can make sure it was reported and treated. We take this very serious and I will like to speak with you concerning room number and dates that you were here. Please contact me so that I can find out these important details concerning your stay. Thank you Lorenzo Hinton Sales and Operations Manager
3 out of 5
by A verified traveler

Posted Jan 12, 2017 on Hotels
One night stay was excellent. We left our car here for one week. The shuttle service to and from the airport was on time and very convenient. Would definitely stay again.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager
5 out of 5
by Pamela

Posted Jan 11, 2017 on Hotels
The lady that dies the breakfast and drovery me to the airport was grest. Great personality for the job.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for your nice comment about your recent stay. We are happy to hear that you enjoyed our services and would be glad to have you with us soon again. It is comments like this that makes our staff to continue working hard to go above and beyond. Thanks again we look forward to your return stay. Lorenzo Hinton Sales and Operations Manager
5 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
Wonderful hotel. Great breakfast. Friendly d my staff. Room was excellent.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for 5 stars,Comments like this motivate us.Looking forward to see you again.
4 out of 5
by A verified traveler

Good please to stay for trip to airport

Posted Jan 3, 2017 on Hotels
check in, room we got smelled like someone had been smoking in it so they move us to another room that was great.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you so much for your feedback! We appreciate all your comments that will certainly encourage other readers to stay with us! My sincere apologies for the first room, just happy that the second was great. We will forward your kind words to our team who will be delighted to hear that they are doing a good job. Looking forward to your soon return visit. Sincerely Lorenzo Hinton Sales and Operations Manager
4 out of 5
by Valerie

friendly staff, great location near airport

Posted Jan 2, 2017 on Hotels
The staff were very friendly and helpful.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Valerie, Thank your 4 star and complementing our staff.
3 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Was in town for 2 days to attend a funeral. Bed was so hard that 17 year old woke up with a back ache.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. Lorenzo Hinton Sales and Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel close to the airport

Posted Dec 31, 2016 on Orbitz
Perfect place close to the airport for one night before a really early departure.
Comment from Hotel Management
Jan 3, 2017 by Lorenzo Hinton, Hotel Management
Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager
4 out of 5
by Gayle

Close and affordable

Posted Dec 31, 2016 on Hotels
The rooms are on the small side but did what it was supposed to do. Pillows were to soft and had to keep folding them over to firm it up. Was unable to collect on the promo they offered and did not even acknowledge me as a member when I showed them my card
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for your nice comment about your recent stay. We are happy to hear that you enjoyed our services and would be glad to have you with us soon again. It is comments like this that makes our staff to continue working hard to go above and beyond. Thanks again we look forward to your return stay. Lorenzo Hinton Sales and Operations Manager