Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
my room was infested with ANTS one of the house keepers would not give use any tooth paste or mouth wash! she said that we had to go to the front desk. But once I got to the front desk the clerk said that she had those items on her cart!!!!!!!!!!!!! and I did report the problem of the ants to the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay was very pleasant !

Posted Aug 18, 2015
Pros: I love the location, the staff knowing their job and being very accommodating. They are friendly and non imposing.
Cons: I honestly cannot think of anything that needs improvement
Location: The location is ideal and it is within walking distance of places to eat and shop.
I love the breakfast buffet, the friendly staff, the cleanliness of the hotel, and the way I am treated as a customer is outstanding.
Comment from EPC
Aug 26, 2015 by arun, EPC
Thank You so much for the 5 stars, we are glad you had a great experience
4 out of 5
Recommended
for Everyone
by A verified traveler

A convenient hotel close to the airport

Posted Aug 8, 2015
Pros: It was close to the airport, had a nice breakfast and was clean
Overall the experience was good. I was not thrilled to witness a prostitute enter a guests car. It made me wonder what else was lurking around the building.
Comment from EPC
Aug 26, 2015 by Arun, EPC
Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

Excellent hotel

Posted Jul 22, 2015
I booked this room even though I have no idea what to expect. I was impressed. The room was clean and exceeded my expectations. The breakfast was incredible. My family and I are very satisfied. Definitely, I will return to this hotel.
Comment from Hotel Management
Jul 30, 2015 by Michael, Hotel Management
Happy to know that we exceeded your expectations! Thanks for the 5 stars
5 out of 5
Recommended
for Families
by A verified traveler from New Hampshire

Nice hotel close to the airport and VCU

Posted Jul 9, 2015
Pros: Happy to see a hotel that is making efforts toward preserving the environment- soap, shampoo, lotion dispensers instead of lots of waste.
Location: Close to Richmond International Airport and a quick ride to city center.
I stayed at this hotel while my daughter attended orientation at Virginia Commonwealth University. We arrived late at night and the hotel shuttle picked us right up at the airport. Check-in was quick and staff was friendly. The room was clean, comfortable, and quiet. There is a small pool which was clean. VCU was a quick 15 minute drive, even early in the morning during traffic hours.
Comment from Hotel Management
Jul 17, 2015 by mickey, Hotel Management
Thank you for the 5 stars
4 out of 5
by A verified traveler from Pittsburgh

The lobby brochure sent us to a ghetto restaurant.

Posted Jul 4, 2015
Pros: Breakfast
Cons: pool area, better quality local dinning information. thank goodness for google.
Location: Nothing to do, just a typical roadside hotel.
Location is fine, we were driving from VA Beach to Pittsburgh. Excellent breakfast, lousy beds, lousy pool, the pool directions lead to a janitors room. The local food brochures need updated or at least review as the pizza menu lead to a ghetto lounge bar.
Comment from Hotel Management
Jul 17, 2015 by Sarah Beth, Hotel Management
Dear Guest I apologize for your lousy experience. The pool instructions leads you to outside where the pool is located, yes you pass by the several working rooms before you get to the back door. NOt sure what pizza place you are referring to, however all those in our area are not near any bars, or ghetto bar as your choice of words indicate.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

Close to Airport

Posted Jul 1, 2015
Pros: Close proximity to the airport.
Cons: Room fixtures & rugs could use an update.
We did not spend much time here, just a few hours. It was very close to the airport, which was very nice. We got in from a flight late at night and did not want to spend much time on the road. The rooms and hallways were quite dated but it served its purpose.
Comment from Hotel Management
Jul 17, 2015 by George, Housekeeping Mgr, Hotel Management
Thank you for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel across from the airport.

Posted Jun 27, 2015
This hotel was in a great location and very close to the airport. The rooms were very modern and clean. I was very comfortable and had a good nights rest, every night I was there. There were several places to get food.
Comment from Hotel Management
Jul 17, 2015 by Darcell Walker, Hotel Management
Thank you for your four star rating. Hope you have safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel close to airport

Posted Jun 25, 2015
Pros: The front desk . The best, deserve accolades.......
Staff very attentive and supportive.No ash trays anywhere, although over half the guests where smokers.No restaurant but breakfast excellent.
Comment from Hotel Management
Jul 17, 2015 by Mickey, Hotel Management
Thank you for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Convenient for out trip

Posted Jun 22, 2015
Clean, comfortable room, easy access and fair price- only complain was the awful Liquid Maxwell House Coffee!!! ugh
Comment from Hotel Management
Jun 30, 2015 by Junnie, Hotel Management
Thank You