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Reviews of Best Western Plus Richmond Airport Hotel

2.5 out of 5
Best Western Plus Richmond Airport Hotel
5300 Airport Square Ln, Sandston, VA

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1005 reviews" "
Rating 8 - Good. 308 out of 1005 reviews" "
Rating 6 - Okay. 134 out of 1005 reviews" "
Rating 4 - Poor. 100 out of 1005 reviews" "
Rating 2 - Terrible. 79 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Amit

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not provide room service for two days , contacted front desk as night they say no one is available and they refuse to get new towels untill morning and that too none was provided .
Stayed 2 nights in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 Excellent

James, Washington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, attentive , knowledgeable, friendly and professional staff. Great breakfast with lots of options. Clean, good condition room. Excellent wifi. Free, timely shuttle to and from airport. Only downer-no desk lamp? Not sure how that happened, but made doing paperwork difficult. Overall great.
Stayed 2 nights in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

8/10 Good

stephanie, Asheville

Liked: Cleanliness, staff & service
My room was clean and the staff were polite and helpful. One elevator was out of order and some of the doors, light shades needed updating or repair. It was close to the airport, which was a positive for me.
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 Excellent

Song Kyu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 Excellent

Galen

Liked: Cleanliness, property conditions & facilities
A safe area
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 Excellent

Harrison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The proper is okay.
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price was right & breakfast was great!
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Thank you for taking the time to rate our property!

4/10 Poor

Luisa

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel is rundown a bit and the area is not the best. There’s no security.
Stayed 1 night in Apr 2024
Response from Abby on Apr 18, 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were picked up from the AP and the driver was super friendly and kind. It was late and we hadn’t eaten so he offered to drive us to a restaurant and pick us up.
Stayed 1 night in Apr 2024
Response from Abby on Apr 11, 2024
Dear valued guest, thank you for taking the time to leave feedback!

10/10 Excellent

Marquis, Long Island

Liked: Cleanliness, property conditions & facilities
Everything was good my husband and i would return in the future.
Stayed 1 night in Apr 2024
Response from Abby on Apr 11, 2024
Dear valued guest, thank you for taking the time to leave feedback!

6/10 Okay

KEITH

Traveled with partner
Airport shuttle disorganized and confusing information.
Stayed 1 night in Apr 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to rate our property.

6/10 Okay

VirginiA

Ok
Stayed 1 night in Apr 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to rate our property.

8/10 Good

Joao

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to rate our property.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre et le petit déjeuner était parfait
Stayed 1 night in Apr 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to leave us feedback.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 Excellent

Debra, Waukegan

Liked: Cleanliness, staff & service, amenities
the staff member when I checked in that night was very courteous and professional, (forget her name) but she was very pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to leave feedback. We appreciate your business and hope to become your hotel of choice.

6/10 Okay

Zach

Traveled with family
Liked: Staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Abby on Apr 4, 2024
Dear valued guest, thank you for taking the time to rate our property.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting Had bugs Police coming day and night Don’t stay here
Stayed 2 nights in Feb 2024
Response from Abby on Mar 29, 2024
Dear valued guest, we will be looking into the matter mentioned above. Thank you for taking the time out of your day to leave feedback.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for us
Stayed 1 night in Mar 2024
Response from Abby on Mar 28, 2024
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Abby on Apr 18, 2024
Dear valued guest thank you for taking the time to rate our property!

8/10 Good

Jeffrey

Liked: Staff & service
Hotel is what you expect for an airport Best Western. Room was clean but old. Breakfast was surprisingly good, with several hot items. Shout out to Suzette at the front desk: she was cheerful, friendly, attentive to guest needs and even drove the shuttle van.
Stayed 1 night in Mar 2024
Response from Abby on Mar 28, 2024
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was was awesome
Stayed 1 night in Mar 2024
Response from Abby on Mar 28, 2024
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abby on Mar 28, 2024
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

4/10 Poor

Bess

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Tried 2 different rooms. Both smell like cigarette smoke. Won't stay here again
Stayed 1 night in Mar 2024
Response from Abby on Mar 22, 2024
Dear valued guest, we are sorry to hear you had an issue with your room. We will look into this matter. Thank you for taking the time to leave feedback as it helps us to better serve future guests.

8/10 Good

Claudia, Mineral

Liked: Cleanliness, staff & service, property conditions & facilities
Just right for an overnight before the flight at RIC. Friendly service
Stayed 1 night in Mar 2024
Response from Abby on Mar 22, 2024
Dear valued guest, thank you for taking the time to let us know how we are doing. Thank you!

2/10 Terrible

Bonita

I woke up at 2:30 am to 3 bug bed bites left hotel at 3 am in the morning!
Stayed 1 night in Mar 2024
Response from Abby on Mar 22, 2024
We are very sorry to hear you had an issue with your stay. This is not typical of our hotel but the matter will be addressed. Thank you!

4/10 Poor

Melody

Traveled with group
Disliked: Amenities
The bathroom lock was broken, there was hair on the toilet paper, our key cards kept on malfunctioning, and there was water damage on one of the walls, paint was puffed out and crinkly. Minus all of the a YouTuber friend shower was leaking into someone’s room. Overall. Really unsatisfying to travel 3 hours for this from a best western. Very disappointed
Stayed 2 nights in Mar 2024
Response from Abby on Mar 22, 2024
Dear valued guest we are sorry to hear that you experienced an issue during your stay. We will look into all issues mentioned. Thank you.

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abby on Mar 22, 2024
Dear valued guest, thank you for taking the time to rate our property. We appreciate your feedback.

4/10 Poor

Abby

Disliked: Cleanliness, property conditions & facilities
For the price I paid, I was expecting the room to be much cleaner, there was toothpaste spots on the carpet, the tile in the shower was dirty and the tile by the facet was caved in. The walls had many cracks and the trim was coming loose. The room was in need of major repairs. The only good thing was the breakfast was decent and had several choices.
Stayed 2 nights in Mar 2024
Response from Abby on Mar 15, 2024
Dear valued guest, thank you for taking the time to leave feedback.

10/10 Excellent

albert

Liked: Property conditions & facilities
The people managing were helpful and friendly. The breakfast was good and so was the price of the room.
Stayed 4 nights in Mar 2024
Response from Abby on Mar 15, 2024
Dear valued guest, thank you for taking the time to leave feedback. We appreciate all guest comments as they help to better serve future guests.

2/10 Terrible

Nancy

Stayed 1 night in Mar 2024
Response from Abby on Mar 28, 2024
Dear valued guest, thank you for taking the time to leave feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great, courteous, friendly and helpful people. Very nice, clean rooms
Stayed 1 night in Mar 2024
Response from Abby on Mar 7, 2024
Dear valued guest, thank you for your kind words regarding our staff. We appreciate your business and your feedback. Thank you!

6/10 Okay

DAWN

Liked: Amenities
This property seemed average for just a place to sleep on the way to our destination. My biggest complaint was the aroma of the herbal refreshments. At one point it was so strong my eyes burned. The use of the continuous fan did help a lot.
Stayed 1 night in Mar 2024
Response from Abby on Mar 7, 2024
Dear valued guest, thank you for taking the time to leave feedback. We appreciate your business!

10/10 Excellent

Lara

Liked: Property conditions & facilities
Great place for the night!
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, we are happy to hear you enjoyed your stay with us. Thank you!

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really needs updated. The staff was super nice.
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, thank you for your kind words in regard to staff. We appreciate your kindness.

10/10 Excellent

Charlene, Mathews

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, thank you for your positive comments in regard to staff.

10/10 Excellent

Kossi

Quiet
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, thank you for your feedback.

6/10 Okay

Dalishka

Stayed 1 night in Feb 2024
Response from Abby on Mar 22, 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 Excellent

James, Washington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast, easy, polite staff. Room nice and amazing hot breakfast!
Stayed 2 nights in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest we are happy to hear you enjoyed your stay!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was not there when we arrived, reeked of tobacco smoke upon arrival a few minutes later. Otherwise, it’s an expensive airport hotel. The room is comfortable, good amenities. But they need more staff.
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, sorry to hear that the cleark was not there upon your arrival and that you could smell smoke. However its great to hear the room was comfortable and had good amenities. We sincerely apologize for any inconvenience. Thank you for taking the time to leave feedback!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abby on Mar 1, 2024
Dear valued guest, thank you for taking the time to rate our property.

8/10 Good

David

Business traveler
Disliked: Property conditions & facilities
TV did not work. Room phone did not work. Heater did not work. This was my first property with Expedia. I am considering whether to use you again or not. I give good reviews too. But this was bad. Young lady at front desk was excellent and very apologetic.
Stayed 1 night in Feb 2024
Response from Abby on Feb 22, 2024
Dear valued guest, thank you for taking the time to leave feedback. We are very sorry to hear you experienced issues with your room. We will look further into this matter.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
To close to other properties. But a beautiful sunrise.
Stayed 1 night in Feb 2024
Response from Abby on Feb 22, 2024
Dear valued guest, thank you for taking the time to leave feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Abby on Feb 22, 2024
Dear valued guest, thank you for taking the time to leave feedback.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Abby on Feb 22, 2024
Dear valued guest, thank you for taking the time to leave feedback.

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abby on Feb 15, 2024
Dear valued guest, thank you for taking the time to rate our property. We appreciate your feedback.

8/10 Good

Danny

Traveled with partner
Smoking odors. Morning staff extremely helpful and prompt shuttle to airport
Stayed 1 night in Feb 2024
Response from Abby on Feb 15, 2024
Dear valued guest, we are happy to hear staff was helpful. We strive for guest satisfaction. We appreciate your feedback.

6/10 Okay

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Feb 2024
Response from Abby on Feb 15, 2024
Dear valued guest, thank you for taking the time to rate our property. We appreciate your feedback.

10/10 Excellent

Michelle, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Cigarette smell was bad in the room
Stayed 1 night in Dec 2023
Response from Abby on Feb 9, 2024
Dear valued guest, thank you for your feedback. We apologize for the inconvenience and hope front desk staff was able to change your room. Thank you for making us aware of the issue.