Ratings based on 73 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 13, 2016
Pros: Convenient to Richmond Airport
Accessible from I64 or Route 60. Close to Richmond Airport
Comment from Hotel Management
Dec 23, 2016 by Shateema M.- OM, Hotel Management
Thank you for taking the time to post a review. We hope that you do return in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 26, 2016
It made my business trip seem like a vacation. I would definitely stay here again.
Comment from Hotel Management
Nov 27, 2016 by Shateema M.- OM, Hotel Management
Dear John, Thank you so much for such a kind review. We hope that the next time you are in the area you do return to our hotel. Sincerely, Shateema M. OM
4 out of 5
Recommended
for Business Travelers
by A verified traveler from US

good place for overnight

Posted Nov 14, 2016
Pros: clean and spacious rooms
Cons: continental breakfast
Stayed for a religious assembly, adequate for our needs.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear JW, Thank you for the 4 star review. We highly appreciate all the feedback. Look forward welcoming you again to Candlewood Suites Richmond Airport. Sincerely, Riitta S. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

Nicer than expected.

Posted Sep 18, 2016
Not happy with professionalism of the hotel staff. Plus, no late checkout granted even when my checkout was close to midnight.
Comment from Hotel Management
Sep 23, 2016 by Shateema M.- Front Desk Supervisor, Hotel Management
Dear Tione, So sorry to hear about your previous experience with us. We really do appreciate your feedback. We do apologize for any inconvenience that we may have caused. As part of our brand standards late checkout is an option that we offer to our IHG Rewards Club Members. We do hope that you will return in the future and allow us to provide you a much better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
The room was very spacious and clean, shower leaked a lot and the pressure was through the roof which is why I give it a 4/5. We had to get extra towels three times to soak up the water because the pressure was almost too high to take a shower in it and the water was half on the floor.
Comment from Hotel Management
Sep 15, 2016 by Shateema M.- Front Desk Supervisor, Hotel Management
Dear Guest, We are so sorry to hear about the difficulties you experienced with our shower. Our maintenance department will definitely look into this and resolve any issues accordingly. We hope that your most recent eperience will not prohibit you from returning in the future. We will really like another opportunity to provide you a better stay with us and we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Very nice and the staff was very helpful

Posted Jul 17, 2016
The staff was very helpful and the room just right, as I was traveling with my mother and we could store items in the refrigerator for her comfort.
Comment from Hotel Management
Jul 19, 2016 by Shateema M.- Front Desk Supervisor, Hotel Management
Dear Lamar, Thank you for your review. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 24, 2016
Pros: Free washer and dryer King size suite has two rooms and a very nice kitchen
Cons: Some free breakfast bars or fruit. Trim the landscape by the road. You can't see the hotel from a distance.
Location: There are some shopping plazas close by and about 5-10 minutes from the airport. Great location.
If you have children get the king size suite. The room has a lbedroom that is separate from the living room. Of course it has two televisions with a DVDs player. The kitchen has everything you need. The bathroom has fresh and new towels. I felt at home; On the other hand if it's just a couple then the normal queen side bed is very nice as well. Both rooms comes wth everything you need. The washing machine and dryer are free and there is a nice little work out room. The only thing I would recommend from the hotel to add is some free breakfast snacks. They are available in the little hotel store.
Comment from Hotel Management
Jun 24, 2016 by Riitta S., Hotel Management
Thank you so much for such a kind review of our hotel. We like to take the comments and concerns of our guest into consideration because our goal is to provide you with the best hospitality experience possible. We hope to see you again soon! Sincerely, Riitta S. General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Bozeman Montana

Comfortable stay near the Richmond VA airport

Posted May 24, 2016
Pros: It was a perfect setting in which I could gather all my energy requirements for a very long trip the next day to Bari, Italy. A very good night sleep!
Cons: In my opinion, not a single thing. There is no breakfast room, but I did not require that, so that lack does not lower my ranking.
Location: The location was perfect for me, close to the airport. It was only an overnight stay to break up a set of five flights.
I stayed at this hotel to break up a trip from western USA to Bari, Italy. The reception staff were welcoming and the room was quiet, clean, and comfortable. I don't ask for anything more than that, and therefore I can give this hotel a top ranking!
Comment from Hotel Management
May 25, 2016 by General Manager, Hotel Management
Dear Jose, Thank you so much for your review of our hotel and staying with us. I am happy to hear that you had a good night sleep before your long travel to Italy. We look forward welcoming you again to our Candlewood Suites Richmond Airport. Sincerely, Riitta S. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2016
Pros: Rooms were spacious. Nice fitness room. Great laundry facilities.
Cons: Not enough hot water (everyone in the hotel was complaining). One of the cleaning products they use leaves and a really over powering smell.
Stayed for a weekend soccer tournament.
5 out of 5
Recommended
for Everyone
by A verified traveler from Altamonte Springs, Fl

Nice hotel close to airport

Posted Mar 10, 2016
Pros: Quiet and friendly
Cons: None
Location: Nice location and plenty of places near
The room was ready and the people was very nice and friendly
Comment from Hotel Management
Mar 30, 2016 by Riitta S. - General Manager, Hotel Management
Dear Jackie, Thank you for your comments with regard to your stay at Candlewood Suites Richmond Airport. We are so pleased that you enjoyed your stay with us. Please visit us soon again. Sincerely,