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Reviews of Candlewood Suites Richmond-South, an IHG Hotel

2.5 out of 5
Candlewood Suites Richmond-South, an IHG Hotel
4301 Commerce Rd, Richmond, VA

Reviews

7.4

Good

Rating 10 - Excellent. 110 out of 350 reviews" "
Rating 8 - Good. 115 out of 350 reviews" "
Rating 6 - Okay. 47 out of 350 reviews" "
Rating 4 - Poor. 34 out of 350 reviews" "
Rating 2 - Terrible. 44 out of 350 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Polite, helpful, nice, relaxed. Room was clean and well organized. It would be nice if there was an easy turn into the parking lot, but that's a minor quibble.
Stayed 2 nights in Apr 2024

8/10 Good

krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very friendly and welcoming
Stayed 1 night in Apr 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nghi

Traveled with family
Liked: Property conditions & facilities
Like the room and the sofa. They are comfortable
Stayed 3 nights in Mar 2024

8/10 Good

Ronnie

Good location and we had a great visit
Stayed 1 night in Mar 2024

10/10 Excellent

Traimont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very well my only complaint is lack of breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Shakerah

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We chose this place in a pinch. I needed a full kitchen and king bed and they had both. The room is small. No breakfast, no sofa, nightstand on one side only. No table to sit at for meals. Seems odd with a full kitchen and plates and you have to sit on the bed to eat. Luckily, brought my baby's bathtub, because there was no tub and both sinks are small. Also, after walking barefooted the bottom of my feet were black. I guess they figure gray floors don't need mopping. The channel guide on the TV did not work either. Staff was very accommodating as we needed to stay another night and we were able to keep our same room. The bed and pillows were super comfy. The kitchenette is fully stocked with everything you need. Served it's purpose.
Stayed 1 night in Mar 2024

10/10 Excellent

terence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Space, Bed was comfy and the pull out couch was suprisinly comfy as well. The restraunent next door was good and it's in a great spot for the Convention Center. Front Desk service was prompt and professional. 10/10 will be staying here for my next convention in Richmond.
Stayed 2 nights in Mar 2024

10/10 Excellent

pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very upkept
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were a little too soft for my liking.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great even accommodated us to get late check out as we have remote meeting at noon.
Stayed 1 night in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Chenika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

LaDonna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2024

8/10 Good

Naiimah

Stayed 2 nights in Jan 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Walima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
The building was under construction but it wasn’t a huge deal other than not being able to take the stairs. The A/C in the bedroom did not work great- it didn’t have an option to have both constant fan and the A/C running, so if you wanted the fan on full time, it was just the fan and no A/C. Otherwise a nice place, big room. Would stay here again
Stayed 1 night in Oct 2023

2/10 Terrible

Maria

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Two nights straight the fire alarm went off total of times. When I approached the hotel desk to request some sort of discount for keeping me up two nights straight, I got nasty attitudes. I have to escalate this with my credit card company and also contact IHG corporate.
Stayed 3 nights in Sep 2023

2/10 Terrible

Cheryl

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was horrible! The fire alarm went off at 1am and again at 4:30 am. They knew they had a problem with the alarms and failed to to let us know.
Stayed 1 night in Sep 2023

2/10 Terrible

Brendan

Disliked: Staff & service, property conditions & facilities
Wasn’t Told construction would be happening, there were power tools and palm sanders blasting outside my door all day while I tried to sleep for a night shift.
Stayed 3 nights in Sep 2023

4/10 Poor

Aikeyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Abby

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from cndlwd on Sep 12, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay.

10/10 Excellent

Shakia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the new rooms
Stayed 5 nights in Aug 2023
Response from BJ on Aug 26, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge this book by its cover.
My suite was very nice. It was well maintained, clean and included everything I could possibly ask for. The room remained very cool despite the extremely hot weather at the time of my trip. The common areas and outside of the hotel leave much to be desired, but inside it's good.
Stayed 3 nights in Aug 2023
Response from BJ on Aug 19, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Geneva

Liked: Property conditions & facilities
To work
Stayed 7 nights in Aug 2023
Response from BJ on Aug 13, 2023
Dear ,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023
Response from BJ on Jul 16, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Safe Travels!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from BJ on Jun 27, 2023
Dear Chris,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from BJ on Jun 26, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay.We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I hope the renovations will help
I understand that the hotel is going through renovations, but the room was disgusting. The hallways smelled like weed and I was not happy with the room. I have attached pictures of a couple problems, but the dents in the walls, mold in the ac vent, and stains throughout the carpets made us unhappy
Stayed 1 night in Jun 2023
Response from BJ on Jun 23, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay. We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

10/10 Excellent

Deaja

Liked: Cleanliness
Disliked: Staff & service
Stayed 8 nights in Jun 2023
Response from BJ on Jun 24, 2023
Dear Deeja,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Happy travels!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from BJ on Jun 23, 2023
Dear Barbara,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Candlewood Richmond-SouthManagement Team

2/10 Terrible

Erin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was horrible. The room reeked of smoke, there was loud hammering upstairs at 8am on Sunday morning. It was a disgusting room. First we were given the wrong room that didn’t meet our needs (we registered for 3 people supposed to have a bed and pull out but we’re given just one bed). The room we were moved to has cigarette burns on the couch and the counter and reeked of smoke. There were stains on the floor and ceiling. We were in town for our daughter’s graduation so didn’t have time to find a new place but we were horrified at the condition of the room.
Stayed 1 night in Jun 2023
Response from BJ on Jun 5, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay. We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

10/10 Excellent

Alexandra

Stayed 3 nights in May 2023
Response from BJ on May 28, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us!

10/10 Excellent

Milton

Response from BJ on May 26, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites.

4/10 Poor

JaVargo

Disliked: Cleanliness, amenities, property conditions & facilities
I did not get the room I paid for had to settle for a smaller room
Stayed 3 nights in Apr 2023
Response from Banika on May 5, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for business travel needs. We would like to apologize for failing to meet your standards during your stay. This isn’t typical for us. We always strive to provide the best service to our guests. I'm apologize for the experience. I shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Jamilah

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was full of cigarette smoke and I was told by the staff they don’t have another room to give me it was the worst experience I’ve had with a hotel room
Stayed 2 nights in Apr 2023
Response from B on May 2, 2023
Dear Jamilah,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issues you experienced during your stay. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

6/10 Okay

Marshay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the room. It was fine. No hand soap, the carpet had stains and trash on it.
Stayed 1 night in Apr 2023
Response from B on May 2, 2023
Dear Marshay,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issue you experienced during your stay. I would like for you to know that we've just started the renovation process (complete renovation) that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely not
The room was dirty and didn’t really feel clean. No breakfast and if you call that coffee, try again. The hallways reek, smells like a sewer issue or something on the third floor.
Stayed 1 night in Apr 2023
Response from Banika on May 5, 2023
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for business travel needs. We would like to apologize for failing to meet your standards during your stay. This isn’t typical for us. We always strive to provide the best service to our guests. I'm apologize for the experience. I shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2023
Response from Banika on May 5, 2023
Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Sincerely,Banika JeffersonAssistant General Manager

6/10 Okay

Teawanda

Business traveler, Traveled with partner
The room was decent but somethings need improvement. My door was hard to open and coffee pot/silverware was kinda dirty. Website said there will be breakfast and it wasn't and a deposit was required but not mentioned on Website
Stayed 2 nights in Apr 2023
Response from B on May 2, 2023
Dear Teawanda,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issues you experienced during your stay. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

2/10 Terrible

Catherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches all over. Shower was broken. Staff did not seem to be surprised.
Stayed 1 night in Apr 2023
Response from B on May 2, 2023
Dear Catherine,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the pest control issue you experienced during your stay. We've contacted our pest control company and have promptly addressed the issue. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Darcell

Stayed 1 night in Apr 2023
Response from Banika on May 5, 2023
Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Kaliesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no wash clothes upon arrival
Stayed 1 night in Apr 2023
Response from B on May 2, 2023
Dear Kaliesha,Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! I am pleased to inform you that we have started renovations that will be completed by August 2023. We do hope to host you again in the future.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at ( 804) 271-0016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Kitten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price point and it had a full size frdige.
Stayed 3 nights in Mar 2023
Response from B on May 2, 2023
Dear Kitten,Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! I am pleased to inform you that we have started renovations that will be completed by August 2023. We do hope to host you again in the future.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at ( 804) 271-0016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

10/10 Excellent

Chris

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great stay. Came for Nascar about a 15 min drive to track. The chairs in the room could use some attention but they do the job.
Stayed 2 nights in Apr 2023
Response from B on May 2, 2023
Dear Chris,Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! I am pleased to inform you that we have started renovations that will be completed by August 2023. We do hope to host you again in the future.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at ( 804) 271-0016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

2/10 Terrible

Mary

Stayed 3 nights in Mar 2023
Response from B on May 2, 2023
Dear Mary,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for any issues you experienced during your stay. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

8/10 Good

Debbie

Stayed 2 nights in Mar 2023
Response from B on May 2, 2023
Dear Debbie,Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! I am pleased to inform you that we have started renovations that will be completed by August 2023. We do hope to host you again in the future.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at ( 804) 271-0016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager