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Reviews of Comfort Inn Petersburg Near Fort Gregg-Adams

2.5 out of 5
Comfort Inn Petersburg Near Fort Gregg-Adams
12001 S Crater Rd, Petersburg, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 269 out of 691 reviews" "
Rating 8 - Good. 232 out of 691 reviews" "
Rating 6 - Okay. 97 out of 691 reviews" "
Rating 4 - Poor. 60 out of 691 reviews" "
Rating 2 - Terrible. 33 out of 691 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stop at for a long trip with our pup.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Susan,We are delighted to hear that you enjoyed your stay with us, especially with your furry companion. Our pet-friendly accommodations aim to provide a comfortable experience for all our guests. Should you decide to visit us again, feel free to reach out for any special requests or arrangements.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Clean and comfortable. Lovely, friendly, efficient staff. We will stay again in the future.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Patty,We are delighted to hear that you had a pleasant stay with us and enjoyed the cleanliness and comfort of our hotel. Our team works hard to provide top-notch service to all our guests. We look forward to welcoming you back on your next visit.

8/10 Good

Christina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Breakfast was good. Water was hot. Shower was nice. Workers were nice. Good experience.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Christina,We're delighted to hear that you enjoyed the cleanliness, breakfast, and service during your stay. It's wonderful to know that you found the hot water and shower to your liking. Thank you for acknowledging our friendly staff. Your feedback is greatly appreciated.

10/10 Excellent

Sandra, Scotch Plains

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel right off rte 95. Clean, Comfortable beds and dining options nearby. Pet friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Sandra,We appreciate your positive feedback on our convenient location, clean rooms, and comfortable beds. It's great to hear you enjoyed nearby dining options and our pet-friendly policy. Should you have any future concerns, we recommend reaching out to our management team directly for assistance.

10/10 Excellent

Richard, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Richard,We greatly appreciate your feedback on our friendly staff. We strive to provide exceptional customer service to all our guests. If you have any more comments or suggestions, please feel free to reach out to our management team directly.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Wendy,We're delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon for another fantastic stay!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the highway. Friendly, helpful staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Sheila,We're delighted to hear that you found our location convenient and our staff friendly and helpful. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Christine,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Justin

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Justin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Beth, SOUTH POINT

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We got to the hotel at 1am. We were so tired from our 6.5 hour drive that we just crashed. When we woke up the next morning we found pubic hairs on the comforter, food and debris in and on the comforter, pubic hair in the shower and on the bathroom floor, a HUGE stain on the comforter, and our dog found an empty pill casing. We called Expedia to get a refund. They communicated with hotel and they refused to refund us for the few hours we were there. At one point we had a knock at the door. It was a nice lady and she asked us if we were checking out early. As I was answering her a man (I’m assuming the owner or manager) walked by and told her to give us excellent service. She asked me again if we were checkout early and I said yes. I asked the man if he wanted to come in or look at my pictures. He just ignored me. When he walked by again I had my phone out to show him the pics. He just kinda mumbled and walked off. We went to check out and I stopped at front desk for a copy of our receipt. The lady at the front desk was so nice!! I asked to speak to the man And she tried to get him to talk to me but he refused. I was confused bc I was extremely nice and I just was trying to get a refund. I chalked it up as a lost cause and we left. Not one person said sorry. Not one person tried to make it right. Do your a favor and DO NOT STAY HERE!!!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Beth, We appreciate you sharing your experience with us. Your feedback is valuable, although it is disheartening to hear about your less-than-satisfactory stay. We will address your concerns internally to enhance our guest experience. Your comments will be shared with our team for improvement. Thank you for bringing this to our attention.

6/10 Okay

Stephanie

Traveled with partner
Liked: Staff & service
Odd odor in the room A lot of trash around the property
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Stephanie, We appreciate your feedback regarding the room odor and property cleanliness. Your comments will be shared with our team for improvement. We strive to provide a pleasant experience for all our guests and regret any inconvenience caused during your stay.

8/10 Good

Lena, Washington

Liked: Staff & service, property conditions & facilities
Our favorite place to stay when we are visiting property in the area. Always friendly staff and clean rooms. This time slightly disturbed by a noisy hvac system which was reported to staff. Overall good stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Lena,Thank you for choosing to stay with us during your visit. We truly value your loyalty as a guest. We apologize for any inconvenience caused by the noisy HVAC system. Our team is always eager to address any issues reported by our guests in order to ensure a pleasant stay. We appreciate your feedback and will take it into consideration for improving our services. We look forward to welcoming you back in the future.

6/10 Okay

Steve and Donna

Average
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Steve and Donna,Thank you for leaving your feedback. We appreciate your input and are sorry to hear that your experience was average. We strive to provide exceptional service and will take your comments into consideration to improve our offerings. Should you have any further concerns, please reach out to our management directly.

10/10 Excellent

Patricia, STUART

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to I95 but still quiet
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Patricia,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our property clean and conveniently located near I95. Our commitment to maintaining a peaceful environment allows our guests to have a quiet stay. We appreciate your positive feedback and hope to welcome you back in the future.

2/10 Terrible

alireza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty towels, cockroach, soaked towel on AC, curtain wouldn’t shot with bright light all night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello alireza,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. At our hotel, we prioritize cleanliness and have measures in place to prevent any pest issues. We appreciate your feedback regarding the towels and curtains, and we'll share it with our team for improvement. We hope you'll consider giving us another chance in the future.

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Meredith,Thank you for choosing to stay with us! We appreciate your positive rating and are glad to hear that you had a satisfactory experience at our hotel. If you have any specific feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for an even better stay.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Anne,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a good experience. If you have any additional feedback or comments, please feel free to reach out to us directly. We hope to welcome you back in the future.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Ended up not staying. Checked in, loud, not the cleaness, went to get shower. No hot water. Informed hotel too full could be 2 hours before water reheated. Asked for refund and allowed to checkout and find another hotel. Accomodated.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your understanding of the temporary hot water issue and our team's assistance in arranging an alternative accommodation for you. We value your feedback and we will use it to improve our services.

10/10 Excellent

Alexix

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Alexix,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and are delighted that we met your expectations. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Dear Guest,We are delighted to hear that you had an excellent stay at our hotel. It was our pleasure to exceed your expectations and provide you with a memorable experience. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice little Comfort Inn. Inside clean and neat. Friendly greeting from manager and?son. Room clean and king bed quite comfortable. Thermostat easy to adjust. Area had 2 restaurants across street but we drove 3 miles to the Mad Italian, which was clean and friendly, but not like New Haven food. Haven’t had breakfast yet in hotel so can’t comment. East on/off to 95.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Stephen,Thank you for taking the time to share your positive experience at Comfort Inn. We're glad to hear that you found our hotel to be clean and well-maintained, and that you received a friendly greeting from our manager and their son. It's also great to know that your room was clean and the king bed provided a comfortable stay. We appreciate your feedback and hope you enjoy your breakfast at the hotel. Thank you for choosing to stay with us and we look forward to welcoming you again in the future.

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Gene,Thank you for your kind feedback! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. We truly appreciate your positive remarks and hope to have the pleasure of welcoming you back again soon.

2/10 Terrible

Sara

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Sara, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

Edward J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything looked and smelled clean. There was a strong disinfectant smell. The staff were VERY accommodating and friendly.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Edward J,Thank you for your kind words about the cleanliness of our hotel and the friendliness of our staff. We take pride in maintaining a clean and welcoming environment for our guests. We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Conveniently located off 95S so it was perfect for our drive down to FL. Not much in the area so get dinner beforehand. The lady that checked me in was not what you’d call friendly that’s for sure! We stayed in room 121. It was just a little sad. Peeling paint everywhere, especially the bathroom. The air conditioner in our room didn’t work. It wasn’t a huge deal bc the weather is cool right now but the room was stuffy. I let the front desk know when we checked out so hopefully that gets fixed. Free breakfast was decent/typical. Good coffee. Lady that checked me out was super friendly and nice. I’d stay here again if we were in a pinch but I’d probably try to stay elsewhere.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Dana,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We are glad to hear that our location was convenient for your drive to Florida. We apologize for any perceived lack of friendliness during check-in and any issues you experienced with the condition of your room. We appreciate you bringing these concerns to our attention and will address them accordingly. We are pleased to hear that you enjoyed our free breakfast and found our staff friendly upon check-out. We hope you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Not much around it. Breakfast is marginal. Small rooms.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Sam,Thank you for your feedback! We apologize for any inconvenience caused. We appreciate your comments and will use them to improve our services and amenities. Your comfort is our top priority and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed in a room. Staff was attentive, breakfast was good. Will stay there again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Sue,Thank you for your kind words! We're thrilled to hear that you had a great experience with our attentive staff and enjoyed our delicious breakfast. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Sandra,Thank you for your feedback! We apologize for any confusion, but unfortunately, our rating system only goes up to 5.

4/10 Poor

frank

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub was full of water when we checked in. Refrigerator did not cycle off. Paint coming off the walls. Corners of the room were dirty. Will not stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello frank ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Mary,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean room and bathroom. Comfortable bed and pillows.
Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Dear Guest,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Sandy

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Sandy,Thank you for your feedback! We're glad to hear that you enjoyed your stay. If there's anything we can do to make your next visit even better, please let us know.

8/10 Good

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the thought of the playground for the kids, but got there and the paint was chipping everywhere and it needs to be re-mulched. Also it was wet and since the play ground was made of metal it was unsafe and slippery for the kids. There was water coming up from a tube in the ground on the playground too.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Christopher, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Christopher

Business traveler
Mediocre
Plenty of parking. The pool is out front which more resembles a swamp. Room was small and cramped and needs updating but it was clean. Air conditioner functioning properly, bed comfortable, hot shower with adequate pressure. The coffee/breakfast was typical for this level hotel. This hotel is good enough for a night’s sleep and a hot shower and a decent breakfast but not above average in any way and not worth more than $100.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hi Christopher,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to facility. Not on a busy highway, so it is not noisy
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hi Janice,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Lynn,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Joseph,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Toni

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Toni,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 out 10
Air conditioner worked but not well. Drapes had stains on them 2 places.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Deborah,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. The staff is nice.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Rene,It means so much to have earned your business. We appreciate the feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Ronald

Traveled with family
Liked: Staff & service
This was an adequate resting place for the night. The staff was friendly and helpful. There was one cockroach in the room, but we didn’t see any others. The toilet bowl was stained but not filthy. The room needed heavy curtains to mail the room less light at night.
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Ronald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway. Clean and comfortable room. Extremely helpful and pleasant staff.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Cheryl,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and comments about our room. We appreciate you taking the time to share your experience.

8/10 Good

Russell, Merrimack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I 95 and has a great complimentary breakfast, and walkable dinner options nearby
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Russell,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Toneshia

Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
Hello Toneshia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby is dirty and run down. Our room had dirty walls especially in the bathroom. Cobwebs on lampshades, floors weren't clean.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Elizabeth,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - clean - Good Shower
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hi Bryan, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

4/10 Poor

LaTonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend, I stayed at the property 2x before and had pleasant experiences. The site did NOT say that the pool was out of order and with 90 degrees I was looking forward to the pool. Also stayed on the 1st floor and the room needed an update and a paint job. Had a late check out yet the staff repeatedly knocked on my door. It was extremely annoying. Breakfast was decent.although the cleaning lady came at 9:30am, when we were still getting ready and never returned to make up the beds etc. too many other area hotels to come back to this one.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 8, 2023
Hello LaTonya,Thank you for your review and comments regarding our staff and area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE - The rooms smell damp and musty like water soaked carpet. We tried two separate rooms and both smelled the same. We opted not to stay since it would have been awful for anyone with allergies or asthma. Do not believe the property photos! The pool is not in service and looks like a cesspool. Management refused our request as well as Expedia’s request for a refund. They do not accept responsibility for the hotel conditions not being as advertised. Find a Hampton Inn or Holiday Inn Express. Owners act as if they are unable to refund our stay but Expedia stated they can but only with property owner approval which they denied.
Response from Manager on Sep 1, 2023
Hello Douglas, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

bonnie

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
We thought the pool would be open. Disappointed that it was not up and running.
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hi Bonnie,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our pool not available, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.