Ratings based on 198 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!!!

Posted Jul 7, 2016
The hotel altho under construction was absolutely awesome. It was clean, roomy, and convenient. The price was also awesome. I will definitely come back
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely view of the river

Posted Jun 28, 2016
Beautiful view of the James river. The bed was comfortable. Best pillows I've ever gotten in a hotel. The shower pressure was great. The staff was pleasant. Issues: marble tile in bathroom very slick when wet; 3 outlets didn't function; no menu for cable channels; pool handrails loose; clerk couldn't adjust my bill to include discount after check-in.
Comment from Hotel Management
Jul 2, 2016 by Scott, Hotel Management
Thank you for providing your feedback. We apologize that you would have any issues while staying with our hotel sincerely appreciate the feedback so that we can correct today.
2 out of 5
by A verified traveler from Charlottesville

Too many problems

Posted May 31, 2016
First the AC was broken. It eventually got fixed in the room, but was a disruption. The ethernet cable didn't work and the TV channels listed were nowhere close to what was actually on the TV. A part in the fridge broke off. Cream for the coffee was curdled. The towel bar in the bathroom broke off. They claimed I had a queen size bed, but I'm pretty sure it was a double.
Comment from Hotel Management
Jun 20, 2016 by Scott, Hotel Management
Thank you for taking the time to provide your valuable feedback. Our sincere apologies that you would have such a stay with a multiple list of issues. This is not acceptable and we will hard to correct. Again thank you for the review.
2 out of 5
by A verified traveler from S

Pubic hair on bathroom floor

Posted Mar 7, 2016
Have no idea how Pubic hair on the bathroom floor was missed by housekeeping. Not a very clean hotel.
Comment from Hotel Management
Mar 13, 2016 by Scott, Hotel Management
Lisa this is absolutely unacceptable. I am meeting with our team today to discuss and resolve. My sincere apology that anyone would have this type of expererience while staying with our property. I would like to contact you directly if allowed to make up for this experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel

Posted Mar 6, 2016
Pros: Clean, comfortable, attractive
The room was very clean, mattress and box spring were in covers to eliminate bed bug infestations. The room was attractive with a modern décor. Personnel was very friendly and helpful. I don't care for staying in hotels but unfortunately travel a lot and stay in many. I was very comfortable at the Crowne Plaza.
Comment from Hotel Management
Mar 8, 2016 by Scott, Hotel Management
THank you for providing your feedback. PLease return to our Nice, clean hotel soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Virginia Beach

staff great, pillows terrible!

Posted Jan 26, 2016
Pros: everything especially the staff who were friendly, and extremely helpful.
Cons: Pillows
every thing about this hotel was great, location, service, staff even the room. The only conplaint I had was that the pillows were terrible! They were all the same lumpy foam that were very uncorfortable to sleep on.
Comment from Hotel Management
Jan 28, 2016 by Scott, Hotel Management
Thank you for providing your valuable feedback concerning our pillows. We will work today to improve our selection.
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs a bit of work.

Posted Dec 6, 2015
Pros: The people and the location and the cleanliness.
Cons: already mentioned--mattress, pillow variety, and coffee should not be entirely decaf.
The mattress on our king sized bed was shot and needs to be replaced. The pillows were too large for my husband and another did get delivered, but was still too big for his neck comfort. The only coffee in the room was decaf, which nobody wants! Room was clean and people were friendly and helpful.
Comment from Hotel Management
Dec 8, 2015 by Scott, Hotel Management
Thank you for providing your valuable feedback. I apologize that our staff did not offer the smaller flatter pillows that we do carry as backup. We will replace mattress per your request, thank you.
1 out of 5
by A verified traveler from Richmond

In my opinion the booking staff is incompetent !!

Posted Nov 29, 2015
Pros: Nice facility.
Cons: Accurate information sent from Expedia to hotel and reservation not lost when I arrive because of lack of communication between front office staff.
I called to confirm my reservation several days in advance but when I arrived to check in fairly late at night they had no record of my reservation!!! That's after speaking to a hotel clerk on the phone to confirm!! I had no room!! Never again!! I don't think these people know what they're doing!!
Comment from Hotel Management
Feb 29, 2016 by Scott, Hotel Management
Thank you for communicating your experience. We will work hard to correct this issue.
4 out of 5
Recommended
for Everyone
by A verified traveler

good central hotel

Posted Nov 12, 2015
good central hotel this survey asks too many questions!
Comment from Hotel Management
Nov 14, 2015 by Scott, Hotel Management
Thank you for providing your feedback. I will echo your feedback! Please return again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tidewater Virginia

Nice hotel near vibrant nightlife

Posted Nov 8, 2015
We arrived at the Crowne Plaza on bicycles via the Virginia Capital Trail, which begins about one mile away. Our non-smoking room was clean and nicely appointed but had a slight odor of smoke. I would recommend this hotel to anyone interested in downtown Richmond nightlife.
Comment from Hotel Management
Mar 11, 2016 by Scott, Hotel Management
Hello Susan, thank you for taking the time to comment on your recent stay. I apologize for the odor and will research. The Virginia capital Trail has been a great addition to our Region!