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Reviews of Travelodge by Wyndham Richmond IN

2 out of 5
Travelodge by Wyndham Richmond IN
5775 National Rd E, Richmond, IN

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 355 reviews" "
Rating 8 - Good. 120 out of 355 reviews" "
Rating 6 - Okay. 122 out of 355 reviews" "
Rating 4 - Poor. 18 out of 355 reviews" "
Rating 2 - Terrible. 27 out of 355 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, room clean. Noise from train and traffic but not horrible. Limited dining options after 8pm
Stayed 1 night in Apr 2024

6/10 Okay

Scott

Fine
Stayed 1 night in Mar 2024
Response from PAT on Apr 15, 2024
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Marcellus

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning lady and the receptionist are very nice. We appreciate you!
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Herb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty and people in attic
Stayed 1 night in Oct 2023
Response from pat on Oct 16, 2023
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation. we dont have attic.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly acceptable as a "pull-off and sleep for a night" location. Road/train noise audible, but I did not hear anything from adjacent rooms, only people outside. Older building that has been updated at some point, currently just a step away from completely fresh. Would use again.
Response from jina on Oct 16, 2023
Greetings Mr. or Mrs. _____ Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at “Travelodge by Wyndham”, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel and we look forward to seeing you again. Warm Regards, “GENERAL MANAGER”

10/10 Excellent

Frances

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly at this motel. I appreciate the way they take care of you.
Stayed 3 nights in Sep 2023
Response from pat on Oct 16, 2023
Greetings Valued Guest, Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our “Travelodge”. Until then, wishing you the best in your travels and endeavors. Sincerely, “GENERAL MANAGER”

10/10 Excellent

Frances

Stayed 3 nights in Sep 2023

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable
Pets were welcome, but there was a $15/per pet fee. Unfortunately, our room smelled like dog. P.U. our dogs are small, get baths and do not stink
Stayed 1 night in Sep 2023
Response from pat on Oct 16, 2023
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

8/10 Good

Randyl, Decatur

Stayed 1 night in Sep 2023
Response from pat on Oct 16, 2023
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

6/10 Okay

Clay

Traveled with family
Needs to be updated
Stayed 2 nights in Sep 2023
Response from pat on Oct 16, 2023
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from PAT on Aug 25, 2023
Greetings Mr. ADAM Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at “TRAVELODE RICHMOND, INDIANA”, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel and we look forward to seeing you again. Warm Regards,

8/10 Good

Lori

Liked: Cleanliness, staff & service
The train outside our door was noisy every night. The highway so close too and the 4 lane road outside our door
Stayed 2 nights in Jul 2023
Response from PAT on Aug 25, 2023
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Brandi

Very kind staff and helpful
Stayed 6 nights in Jul 2023
Response from PAT on Aug 25, 2023
Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at “TRAVELODGE”, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel and we look forward to seeing you again. Warm Regards,

2/10 Terrible

Amber

Stayed 1 night in Jul 2023

2/10 Terrible

Randolph

Stayed 1 night in Jul 2023
Response from PAT on Aug 25, 2023
Good Morning/Afternoon Mr. or Mrs. ____ I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.

2/10 Terrible

DeAnn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was stank so bad of smoke that it was unhealthy to stay there. Expedia and hotel not giving me a refund even thought I could not stay at this hotel!!! It was a dump
Stayed 1 night in Jul 2023

8/10 Good

Anthony G

Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathy Henry
Brian Lakes was great to accommodate me with whatever I needed. Very friendly. I like the fact of being able to park right next to my room. Convenient to restaurants fast food, gas, and easy access to Interstate. I will definitely stay again, next time I am passing through.
Stayed 1 night in May 2023
Response from PAT on Jun 2, 2023
Greetings Valued Guest, Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our TRAVELODGE RICHMOND IN. Until then, wishing you the best in your travels and endeavors. Sincerely, “GENERAL MANAGER”

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
You get what you pay for
It was a place to put my head down safely, but not to write home about. There were a few issues a former health inspector noticed like loose or missing electrical covers and certainly the sheets could have gone another cycle. Strangely in spite of that, I slept well. Seems pretty peaceful
Stayed 1 night in Mar 2023
Response from PAT on Mar 14, 2023
We appreciate you bringing this to our attention. I apologize for the poor service. Hope you will provide us with another opportunity to serve you better.

6/10 Okay

James

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The desk clerk was really friendly, but that is about the best i can say about this property. The walls are paper thin, the street noise was horrible and then there are the trains. Sometimes you get surprised, but you do usually get what you pay for. I recommend passing this one by if you can.
Stayed 1 night in Mar 2023
Response from PAT on Mar 14, 2023
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

8/10 Good

SAMSON, Cincinnati

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quite rooms
Stayed 1 night in Feb 2023
Response from PAT on Mar 14, 2023
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, thanks
Stayed 1 night in Dec 2022
Response from PAT on Dec 21, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal and surprisingly clean and well kept!
Stayed 1 night in Oct 2022
Response from pat on Oct 24, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

10/10 Excellent

Teresa, Lincolnton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check in and check out
Stayed 1 night in Oct 2022
Response from pat on Oct 24, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
It was a nice place to stay and the office checking went easily. It was clean and comfortable.
Stayed 1 night in Oct 2022
Response from pat on Oct 24, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

6/10 Okay

Alan H

Liked: Cleanliness, staff & service
I had a hard time getting into the room. on there occasions during the weekend I had to visit the front desk to get help with the key card or have it replaced. I think there was something wrong with the lock, but I was told each time that I didn't know how to insert and move the card so the door would open. Also the weather stripping around the door was loose.
Stayed 3 nights in Oct 2022
Response from pat on Oct 24, 2022
We appreciate you bringing this to our attention. I apologize for the poor service. Hope you will provide us with another opportunity to serve you better.

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service
Bed was very comfortable
Stayed 1 night in Sep 2022
Response from pat on Oct 10, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

6/10 Okay

Jennifer

Stayed 1 night in Sep 2022
Response from pat on Oct 10, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

4/10 Poor

William

There was no coffee available - crazy.
Stayed 1 night in Sep 2022
Response from pat on Oct 10, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Never stayed because hotel didn’t have pet friendly room and was going to put me in regular room. Was also on second floor with no elevator and I wanted ground due to ankle surgery. Canceled booking and stayed somewhere else. Hotels.com screwed up by putting a non English speaker on phone after I specifically asked for another person because he had horrible English and didn’t do that.
Stayed 4 nights in Aug 2022
Response from pat on Oct 10, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Definitely not what I was expecting based on the price per night. Washroom door was off the hinges and it didn’t closed. Towel rack was falling off as well. When I turned on the A/C Huge dust bunnies blew out!!! There was garbage in the trash from previous guests. On the positive the people were very nice. Not to mention it needs major cosmetic overhaul.
Stayed 2 nights in Aug 2022
Response from pat on Oct 10, 2022
We appreciate you bringing this to our attention. I apologize for the poor service. Hope you will provide us with another opportunity to serve you better.

2/10 Terrible

William

Business traveler
Disliked: Property conditions & facilities
Old run down motel, room had a musty cigarette smell, was a non smoking room, walls had multiple layers of paint on top of paint every time it needed a touch up. Bed felt like it was it was hundred years old, towels had stains all over them. I only booked this place because of the reviews, thought I would take a chance and give it a try. Bottom line, do not believe the reviews for this place, it's a dump. Look elsewhere
Stayed 1 night in Aug 2022
Response from bob on Aug 18, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and good location off the highway
Stayed 1 night in Aug 2022
Response from pat on Aug 18, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great! The property was obviously older, and the furniture was cheaper yet new. Room was a little smaller, but adequate. We just needed a place to sleep, and it was great at a great price, so over all really satisfied.
Stayed 1 night in Jul 2022
Response from pat on Aug 18, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Worn but comfortable
Warm, capable and helpful hosts. The top Was not only “tired” but also had broken equipment and features: microwave didn’t work, hook on bathroom door was broken off, light at entrance didn’t turn on (overhead). Strange smell I’m too
Stayed 1 night in Jul 2022
Response from pat on Aug 1, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Darryl

Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night for business. Easy in and out
Stayed 1 night in Jul 2022
Response from pat on Aug 1, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Teri

Stayed 1 night in Jun 2022
Response from PAT on Jul 4, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

6/10 Okay

Karen

Stayed 1 night in Jun 2022
Response from PAT on Jul 4, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities
Traffic and trains annoying. Should of informed before booking.
Stayed 1 night in Jun 2022
Response from PAT on Jul 4, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

8/10 Good

arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Older place, clean and comfortable, good value
Stayed 1 night in Jun 2022
Response from PAT on Jun 11, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

2/10 Terrible

Zubin

Stayed 1 night in May 2022
Response from PAT on May 24, 2022
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Check in and out people quite helpful and friendly. Room clean and comfortable
Stayed 1 night in May 2022
Response from PAT on Jun 11, 2022
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from PAT on May 20, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2022
Response from PAT on May 17, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Mary

Stayed 1 night in May 2022
Response from PAT on May 17, 2022
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Check-in was a mess. Not much rest.
Very confused staff at check-in. Could not verify that I had paid through Hotels.com. Needed to try running my card there and finally got me checked in, but I'll be watching my credit card statements to be sure that I didn't pay 2-3 times. The place is right next to a major highway and train tracks, so if you are a light sleeper you might try something less convenient.
Stayed 1 night in May 2022
Response from PAT on May 7, 2022
WE ARE SORRY TO HEAR THAT. OUR STAFF NEW AND STILL LEARNING THE SYSYTEM. WE WILL CHECK THAT YOU ARE NOT CHARGE ON YOUR CREDIT CARD.