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Reviews of Embassy Suites by Hilton Richmond

3.5 out of 5
Embassy Suites by Hilton Richmond
2925 Emerywood Pkwy, Richmond, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was excellent. The location to the highway made traveling to different areas of the city convienent.That being said, there were a few minor issues.I had a hard time finding an ice machine that was working. (successful on the 3rd floor after checking the 5th and 6th) Also, the facility is showing signs of age. I will definitely consider this as my first choice for future reservations.
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 23, 2024
HI Charles, Thank you so much for staying with us. We appreciate your comments and we are working to get all of our ice machines up and running properly!!

4/10 Poor

Megan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
one elevator is as out of order and it took forever to wait for the one working elevator. Bathroom didn’t feel too clean I guess because it was older. Sink drained super slow. You have to pay $10 a day to park in their parking lot.
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 18, 2024
HI Megan,We are sorry your stay as not great and that one of our elevators went out. We will work to fix these issues. We hope you will give us another chance.

10/10 Excellent

Joseph, Limoges

Liked: Cleanliness, staff & service
Nothing outstanding.
Stayed 3 nights in Apr 2024
Response from Embassy on Apr 17, 2024
Hi Joseph,Thank you so much for staying with us! We hope to have you back in the near future!!

4/10 Poor

Denese

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom is too small!!! There is entirely too much living room space and the bathroom is a cubbyhole. This hotel is quite dated. The bed was okay. The best thing about this place was the breakfast buffet. Then they have the nerve to charge $10 for parking in a PARKING LOT! Not a parking deck but a parking lot! Ridiculous!
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 16, 2024
Hi Denese,We are sorry your stay was not great. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Alla, staten island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk staff! Very helpful! Nice breakfast!
Stayed 1 night in Apr 2024
Response from Embassy on Apr 16, 2024
HI Alla,Thank you so much for staying with us! We appreciate the staff mention and we hope to see you again!!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great beautiful Hotel Had the family suite it fit 5 adults 1child and a dog comfortably
Stayed 1 night in Apr 2024
Response from Embassy on Apr 11, 2024
Hi Stephanie,Thank you for your wonderful review! We are so happy you had a great stay and that everyone fit comfortably.

4/10 Poor

Edniqua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was over booked & had to downgrade my room & I booked in advance. The front desk only words was “oh we must over booked & didn’t notice”.
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi Edniqua,We are sorry to hear your room was not available. I will alert the FD manager to work on training.

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi Aiisha,We are thrilled you had a nice stay and hope to see you again!

8/10 Good

JOHN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps it was me, but I couldn't sleep very well. Barely got a couple hours. No bottled water in the room! Had to make a second trip to the desk, where they handed me a couple bottles.
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi John,We are sorry your couldn't sleep very well. Please contact the hotel if you would like to discuss your stay further.

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room coild have used a better cleaning. The floors.amd carpets needed cleaning. We used a clorox wipe to clean and it was full of dust and dort. The floor was very dirty.
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 4, 2024
Hi Angela,We are so sorry your room was not fully cleaned. I will alert our staff so they can improve on this matter.

6/10 Okay

LaVern

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EMbassy on Apr 4, 2024
HI LaVern,Thank you so much for staying with us!! We hope to see you again!

6/10 Okay

Sachitra

Liked: Cleanliness, staff & service
We stayed two nights in room 427 the cooling system in the living room by the sink was leaking, woke up to water all over the floor . I called the front desk and they sent a younger gentleman and he got a bucket and towels, he cleaned it up . Then later on in the evening we came in to water leaking again from the cooling system. Definitely not good .
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Sachitra,We are so sorry this happened. I will forward this to our team to investigate the leak further. We hope you will give us another chance.

8/10 Good

Shelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff were excellent. The bathroom in the room was extremely small and its door was slightly damaged. I would stay again.
Stayed 1 night in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Shelia,Thank you for staying with us. We will be sure to send our team to fix the door. We look forward to seeing you again!

6/10 Okay

T

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi T,Thank you for the review! Hope to see you again!!

10/10 Excellent

Talsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying there felt very welcome. Best one we have stayed at so far while in Richmond Virginia for the race.
Stayed 3 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Talsa,We are so glad you enjoyed your stay!! We hope next time your in Richmond you will stay with us!

6/10 Okay

Lamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 3, 2024
HI Lamesha, We appreciate you staying with us and we hope you will stay with us again!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were insanely slow & packed. Otherwise, very clean, comfortable bedding, serene, friendly staff! Much thanks!!
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 1, 2024
Hi Traci,Thankyou so much for staying with us! We hope you will stay with us again!

10/10 Excellent

Toshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy happy hour and the breakfast.
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Toshia,Thank you so much for staying with us! We are thrilled you enjoyed breakfast and the evening reception. We hope to have you back!

2/10 Terrible

Tyiesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy on Apr 9, 2024
HI Tyiesha,We are sorry to see your stay was not great. If you would like to discuss your stay further please contact the hotel.

4/10 Poor

Catherine

Stayed 3 nights in Mar 2024
Response from Embassy on Apr 16, 2024
HI Catherine,We are sorry to see your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the dining and the kindness of the staff.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 25, 2024
Hi Cheryl,We appreciate you staying with us! We hope to see you again soon.

6/10 Okay

Emily

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 19, 2024
HI Emily,We are so sorry your room had all these issues. We will send maintenance to look into this.

10/10 Excellent

Nathaniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Nathaniel,We appreciate you staying with us and hope to have you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Robert,Thankyou so much for the 5 out of 5 review! We hope to see you again soon.

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.
Stayed 1 night in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Erica,Thank you so much for staying with us and leaving a review!! We appreciate you and hope to see you again soon!

2/10 Terrible

Rachelle

Stayed 2 nights in Mar 2024
Response from Embassy on Apr 19, 2024
Hi Rachelle,I'm sorry you stay was not a great one. Please call the hotel directly if you would like to discuss further.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.
Stayed 3 nights in Mar 2024
Response from Embassy on Mar 13, 2024
Hi Katherine,Thank you so much for staying with us. We are so happy you enjoyed breakfast!!

4/10 Poor

NELSON

Traveled with family
Liked: Amenities
Too many boisterous children playing all over the hotel
Stayed 3 nights in Mar 2024
Response from Embassy on Mar 13, 2024
Hi Nelson,There is a city wide soccer tournament and just about all hotels are filled with children. We are sorry they made your stay not a great one. Please contact the hotel if you would like to discuss further.

2/10 Terrible

Wilmer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to leave the night before, the bad service with Latin people is incredible.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 11, 2024
Hi Wilmer, We are sorry you did not enjoy your stay. Please contact the hotel if you would like to discuss further.

8/10 Good

Renee

Stayed 2 nights in Mar 2024
Response from Embassy on Apr 1, 2024
HI Renee,Thank you for staying with us! We hope to see you again.

10/10 Excellent

tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and near the hwy.
Stayed 1 night in Mar 2024
Response from Embassy on Mar 11, 2024
Hi tammie,Thank you for the 5 out of 5! We are thrilled you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave ratings or reviews. But, this property left a very bad taste with me. Had a rather late check-in roughly around 1030-11pm. Once my wife and I entered the room we noticed there was a pile of dirty/soaking wet tolls near the bed( 10-12 it seemed like). Once noticing this i looked around the for any other issues. Noticed there was crumbs and debris all over the couch. Noticed the bathroom had another small pike of hand towels dirty and wet in the corner behind the door. Front desk did send someone up about 30 mins after telling them and going down in person. There was no apologies besides the nice young gentleman that came up to remove everything. During checkout the front desk could have cared less. During checkout I also notice there were additional charges on our invoice. When asked what these were the front desk staff could not answer me(we made no charges to the room). They did eventually remove these charges. During this process it just seemed like I was being annoyance to the staff. When simply the property was in the wrong. I will never stay at another hilton property after this experience.
Stayed 1 night in Mar 2024
Response from Embassy on Mar 11, 2024
HI Joseph,We are truly sorry your stay was not a great one. I will forward these comments to management but if you would like to discuss further please contact the hotel directly.

6/10 Okay

Alexis

Liked: Cleanliness
My stay at embassy was average. My room was freezing the 1st night and I had to call someone to fix the Heat. The bathroom floor was not clean as there was trash pushed under the sink as to hide it instead of sweeping it up. Kids should not be allowed outside the room unless with an adult. There were multiple kids here during my stay who ran down the halls screaming and playing at 11:30 pm at night when most of us are trying to sleep.
Stayed 3 nights in Feb 2024
Response from Embassy on Mar 11, 2024
Hi Alexis,We are sorry your stay was not a great one. Please contact the hotel if you would like to discuss further.

4/10 Poor

Joel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
$10/day parking fee that was only just started March 1 is something they should remove. The room we were given was clearly smoked in prior to our arrival. When I called the desk they told me they had no other room to give us and would make sure to clean the room with a disinfectant. The next day, after our room service the room smelt the same. SMOKING in any room should not be allowed. There was a group of younger people staying in the hotel and nobody controlled them. young kids ran around the lobby, the restaurant and the halls all day and night.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 6, 2024
Hi Joel,We are sorry to hear your stay was not a great one. Please call the hotel if you would like to discuss further.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of parking, close to shopping and dining areas, superior full breakfast and clean comfortable rooms. Did not like that a $10/day charge has been added to the parking but understand that it is needed due to the new hotel that opened next to it.
Stayed 2 nights in Feb 2024
Response from Embassy on Feb 28, 2024
Hi Charles,Thank you so much for staying with us! We hope you will come back soon!!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had was the check in was at 4:00 clock and I couldn’t check in until 6:00 because they had extended peoples checkouts which delayed cleaning and readiness of rooms .
Stayed 1 night in Feb 2024
Response from Embassy on Feb 27, 2024
HI Rodney,Thank you so much for the review. We sincerely apologize for the check in delay. We hope you will stay with us again.

8/10 Good

Ken, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel delivered on all of the Embassy Suites signature experiences - great breakfast, easy check-in, spacious rooms with a living room that has a sofa bed along with two very comfortable beds. No complaints! The only thing was that there was some upgrades being done so some sections of the hotel were blocked off with construction signs. I am sure the improvements will be worth it.
Stayed 1 night in Feb 2024
Response from Embassy on Feb 27, 2024
HI Ken,Thankyou so much for staying with us! Yes the improvements will be worth it! We hope to have you back soon!!

10/10 Excellent

Kendra

Liked: Cleanliness, property conditions & facilities
Everything was good no complaints
Stayed 2 nights in Feb 2024
Response from Embassy on Feb 27, 2024
Hi Kendra,We appreciate the 5 out of 5!! We hope to see you again soon.

10/10 Excellent

Paula, La Cañada Flintridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Embassy on Feb 27, 2024
Hi Paula,Thank you for the 5 out of 5!! We hope to see you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I just loved it
Stayed 2 nights in Feb 2024
Response from Embassy on Feb 16, 2024
Hi Daniel,Thank you so much for staying with us! We are so happy you enjoyed your stay and we hope to see you again soon!!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, clean, good food, good service
Stayed 2 nights in Feb 2024
Response from Embassy on Feb 12, 2024
HI Angela!Thank you so much for your review! We are so happy you enjoyed your stay and we hope you will stay with us again!

10/10 Excellent

Carolyn Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great highway access and an amazing staff. For the overall area, not sure about the $10 per day parking fee makes sense.
Stayed 2 nights in Jan 2024
Response from Embassy on Feb 2, 2024
Hi Carolyn Faye,Thank you for staying with us and for your review!! We hope to see you again soon!

6/10 Okay

Danielle

Stayed 1 night in Jan 2024
Response from Embassy on Jan 31, 2024
Hi Danielle,Thank you for staying with us! We hope you will come back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy on Jan 29, 2024
Hi Daniel,Thank you so much for staying with us and leaving a 5 out of 5 review! Hope to see you again soon.

10/10 Excellent

Laurin shaw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Embassy on Jan 26, 2024
Hi Laurin shaw,Thank you so much for staying with us! We hope to see you again!

10/10 Excellent

Kirstin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the reception area to the bar, to breakfast, the staff were exceptional! So many smiling faces made our short stay incredibly enjoyable.
Stayed 2 nights in Jan 2024
Response from Embassy on Jan 22, 2024
Hi Kristin,Thankyou so much for the wonderful review. We are thrilled you enjoyed your stay and thank you for the staff mention!

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Place
We had a great stay we always go to this particular hotel when we go to Richmond. They have the best breakfast and nice little reception at night with appetizers.
Stayed 1 night in Jan 2024
Response from Embassy on Jan 22, 2024
Hi Sheree,Thank you so much for staying with us. We are so happy you had a great stay and we hope to have you back!!

2/10 Terrible

Enika, Toney

Disliked: Staff & service, property conditions & facilities
Beautiful property with great breakfast and snack hour. However, the heat in my room was broken and not fixed after several reports to the front desk. The gym area also had no heat. I reserved a room with a balcony but didn’t get one even after questioning my reservation.
Stayed 4 nights in Jan 2024
Response from Embassy on Jan 22, 2024
Hi Enika,We are sorry to hear about the issues with your room. Please contact the hotel if you would like to discuss further.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy on Jan 19, 2024
Hi Tiffany,Thank you so much for staying with us!! We appreciate the 5 out of 5 rateing and hope to have you back soon!

10/10 Excellent

Nikki

Traveled with family
Stayed 1 night in Jan 2024
Response from Embassy on Jan 17, 2024
Hi Nikki,Thank you for the 5 out of 5 rating!! We hope to have you back soon!!