Ratings based on 158 Verified Reviews

3.2 out of 5
58% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 19, 2017
Staff almost nonexistent. No housekeeping for our three night stay. Overall experience a little less than average. Definitely ok in a pinch.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had this issue. I discussed your comments with the team, and we are going to look into this matter. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future
3 out of 5
by A verified traveler

Bugs in the bed

Posted Feb 11, 2017
The kitchen was nice and the bathroom was clean with good water pressure, but the second time the cleaning service changed my bed sheets I found and felt bugs crawling around in the supposedly fresh clean sheets.
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had this issue. I discussed your comments with the team, and we are going to look into this matter. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Cons: I do feel the hotel needs to have at least one ice machine available to the customers
It was a nice hotel at a very good locations that was not difficulty to find.
Comment from Hotel Management
Jan 20, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you valued our convenient location, but please accept our apology on the lack of an ice machine. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved It!

Posted Dec 9, 2016
When I first got there the lady at the desk was on the phone with a customer but she immediately helped, I booked a standard room through Expedia but they did not offer that room at this location so I basically got a upgrade for the same price! I was definitely happy about this and the room was fine, not too big and extravagant the bathroom was a nice size the tub was huge, if your looking for a 5 star hotel with room service etc this is probably not for you.
1 out of 5
by A verified traveler

DON'T STAY HERE

Posted Dec 2, 2016
Pros: ENTRANCE LIGHT WAS BROKEN. PHONE AND RADIO DID NOT WORK. NO SOAP IN ROOM. THERE IS ANOTHER LOCATION ABOUT 3 MILES AWAY. I SUGGEST YOU STAY THERE.
Cons: HAVING SOMEONE MONITORING THE DESK WOULD BE NICE. ALL I SAW FOR MOST OF MY STAY WAS A SIGN THAT SAID "BE BACK SHORTLY". THAT DIDN'T HELP.
IT WAS AWFUL. BECAUSE I COULD NOT GET SUPPLIES I NEEDED WITH NO ONE AT FRONT DESK. ONE THE POSITIVE SIDE, THE BEDS WERE COMFORTABLE
Comment from Hotel Management
Dec 8, 2016 by Manager, Hotel Management
Thank you for your recent review of your stay. The review you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be coaching our team to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
by A verified traveler from glenn allen va

Posted Nov 27, 2016 on Hotels
good except the keys were reset everytime we used it. went thru 4 sets not food
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for sharing your experience. It is great to see you had a pleasant stay, despite the issues with the keys. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
by A verified traveler

We would stay here again

Posted Nov 27, 2016 on Hotels
Our room was clean. The bed was comfortable and the bathroom was clean. These are must haves in a hotel for anyone. There were a few minor inconveniences like only one water glass and one wash cloth, no extra roll of toilet paper and hardly any tissues in the box which could easily have been taken care of even in a no frills hotel. The coffee in the morning was very good. The breakfast is just granola bars, muffins and oatmeal.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see your accommodations were to your liking, but please accept our apologies for the inconveniences, which have been addressed with our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler from Atlanta

Not for families

Posted Nov 27, 2016
Strong marijuana smell as soon as we entered the lobby could be smelled for the entire 3 days we were there even in our room. Had to put a towel under the door- we were traveling with a 1 year old. Room was inadequate. Not enough pillows for the beds, zero extra blankets, mold under sink. Not a single cup, plate, spoon, piece of silverware. Had to ask front desk. "free breakfast" was little Debbie's and 2 coffee carraffes with only fake creamer. Heating unit in our room was loud and clunky but at least we didn't freeze to death. Lots of loud parties all around. Families and decent people alike beware! I must say the staff was friendly though.
Comment from Hotel Management
Dec 8, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The condition you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will investigate and address the issues to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
2 out of 5
by A verified traveler

Good location

Posted Nov 19, 2016
The best thing about this hotel is the location. A couple miles in one direction is the mall and everything else, the other way are places to eat and more shopping. I liked the room itself. At check in..housekeeping was in the middle of taking out trash that probably was sitting around all week because they don't come everyday. If you want that service, there is a charge. Front desk ran out of towels!! They advertise "continental breakfast " when its actually a grab n go breakfast, they ran out of that only a hr or so later...I'd never stay there again.
Comment from Hotel Management
Dec 8, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience with us. We appreciate the kind comments about the location and the room itself; however, we apologize that the associate was not able to offer your towels to be refreshed and you didn’t like our grab-and-go breakfast. To uphold our company's high standards, we will coach and guide our team moving forward. Thank you for sharing your experience with us and for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels