Dear Jermaine, Thank you for your feedback. We apologize for the unfortunate incidents you experienced during your stay. Your safety and comfort are our top priorities, and we take these matters very seriously. We will address the shelf instability and cleanliness issues immediately with our maintenance and housekeeping teams to prevent future occurrences. Additionally, we are addressing the pest concerns with our extermination service. We appreciate your understanding and hope you'll consider giving us another chance to provide you with the positive experience you deserve. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Melvin Alexander, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear David, Thank you for this outstanding review. We are glad that everything went well during your stay. Your kind comments about our staff are highly appreciated. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Jonna, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear tavon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Joe, Thank you for choosing Extended Stay America and for taking the time to bring this to our attention. We apologize for any inconvenience caused by the door lock issue on the main entrance, and we will address this matter to ensure a smoother experience for our guests. Apart from this instance, we hope the rest of your stay was pleasant. We value our guests' feedback as we continually strive to grow and improve our guest services, and we hope to provide you with a better impression next time.Sincerely,Hotel Management

Dear Marquasha, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Charles, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing us and sharing your concerns. We apologize for any disappointment you experienced. We appreciate your feedback and will investigate the discrepancies to ensure accurate representation. Our goal is to provide a clean and comfortable environment, and we're sorry for any shortcomings during your stay. If your travels bring you back to the area, we would be grateful for another opportunity to make a better impression.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us and sharing your concerns. We regret to hear about your experience. Your feedback is important to us, and we sincerely apologize for any inconvenience you encountered. We strive to maintain high standards, and we'll address your concerns to ensure a better experience for future guests. If your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide the quality stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for selecting us. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. Please return, and we hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Wendy, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, and we regret you could not have on this trip. Also, we are sorry for the noise concerns you mentioned, which impacted your overall time with us. Our front desk can handle such issues and make your time better. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Yvette, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Please accept our apologies for any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise, especially with water or beds. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Rakesh, We apologize for the issues you experienced with our front desk. Your feedback is important to us, and we take these reviews seriously. Our team is currently evaluating your feedback to ensure that these concerns are not repeated in the future. We sincerely apologize for any inconvenience caused, and we hope that you will allow us another opportunity to provide you with the exceptional hospitality you deserve every time you stay with us.Sincerely.Hotel Management

Dear Krista, Thank you for reviewing our hotel. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when visiting us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Thank you for sharing your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Kimberly, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Linda, Thank you for staying with us and reviewing your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope you will allow us another opportunity to redeem ourselves in the future. Sincerely,Hotel Management

Dear Becky, Thank you for taking the time to share your feedback about your recent stay. We appreciate your kind words about our friendly and helpful staff. However, we apologize for the condition of your room. Maintaining a clean and well-maintained environment is our priority, and we regret that we fell short of your expectations. We have taken note of your comments regarding the worn and tired aspects of the room, including the stained carpets, shabby paint, and old kitchen area. Your feedback is valuable to us, and we will use it to address these issues and make necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an improved stay that meets your expectations.Sincerely,Hotel Management

Dear Amy, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We are also sorry for any service issues that impacted your stay. We have shared your comments with our team to prevent this in the future. Again, Thank you; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear AMANDA, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Felipe, Thank you for sharing your feedback. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible; therefore, we apologize for not meeting your expectations. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We regret any frustration and inconvenience this caused and are very grateful for your patience. Sincerely,Hotel Management

Dear Matthew, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Joseph, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Annie, thank you for being our guest and sharing your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Anthony, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality. Sincerely, Hotel Management

Kimberly, thank you for taking the time to evaluate your stay. We are sorry for the predicament with your reservation and apologize for the inconvenience this caused. We will address this with our front desk team to see what transpired and make sure we are well-poised to serve you better. We also appreciate you letting us know about the smoke detectors in the hallways. We take safety precautions such as these very seriously and will have our property engineer inspect this and correct this issue. Moreover, please know that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management

David, thank you for taking the time to share your feedback. We regret the disappointing experience you had with us and apologize for the inconvenience you experienced with your guest room. We will address this with our pest control provider and make sure we prevent such reoccurrences. We are also concerned to read your comments about the maintenance issues you outlined. We assure you corrective actions are underway by our engineering department. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, Hotel Management