Get an overview of this hotelRichmond aparthotel in Dumbarton with free breakfast and fitness center

Location

Located in Dumbarton, this aparthotel is 1.4 mi (2.2 km) from Colonial Shooting Academy and 3.1 mi (4.9 km) from Lewis Ginter Botanical Garden. Markel Building and Crossroads Art Center are also within 3 mi (5 km).

Property Features

This aparthotel features a fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk, and barbecue grills.

Room Amenities

All 82 apartments have flat-screen TVs with cable channels and feature kitchens with refrigerators, stovetops, and microwaves. Guests will also find free WiFi, sitting areas, and DVD players. Weekly housekeeping is available.

Extended Stay America - Richmond - W Broad St-Glenside-North

Property Amenities

Property Amenities

Extended Stay America - Richmond - W Broad St-Glenside-North features a fitness center and a seasonal outdoor pool. High-speed wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast each morning. This Richmond aparthotel also offers barbecue grills, a picnic area, and coffee/tea in a common area. The property may provide extended parking privileges to guests after check-out (surcharge).

  • Laundry facilities 
  • Free breakfast 
  • 24-hour front desk 
  • Picnic area 
  • Fitness facilities 
  • Year Built 1999 
  • Free WiFi 
  • Number of floors - 3 
  • Barbecue grill(s) 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • Total number of rooms - 82 
  • Safe-deposit box at front desk 
  • Outdoor seasonal pool 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Kitchen  
  • Laundry facilities  
  • Full-sized refrigerator/freezer  
  • Refrigerator  
  • Microwave  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Premium TV channels 
  • Flat-panel TV 
  • Blackout drapes/curtains 
  • Full-sized refrigerator/freezer 
  • Stovetop 
  • Phone 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free local calls 
  • Refrigerator 
  • Free toiletries 
  • Cable TV service 
  • Weekly housekeeping provided 
  • Coffee/tea maker 
  • Cookware, dishware, and utensils 
  • Desk 
  • DVD player 
  • Hair dryer 
  • Iron/ironing board 
  • Kitchen 
  • Free WiFi 
  • Microwave 
  • Private bathroom 
  • Separate sitting area 
  • Shower/tub combination 

Where to Eat

Guests are offered a complimentary continental breakfast each morning.

Nearby Things to Do

Recreational amenities at the aparthotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Property Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pets

  • Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)
  • Dogs and cats only
  • 2 per room
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Service animals exempt from fees/restrictions

No rollaway/extra beds available

No cribs (infant beds) available

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Fees

You'll be asked to pay the following charges at the property:
  • Cash deposit: USD 100 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; fees apply for additional cleaning
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property Name

  • Extended Stay America Broad St-Glenside-North Aparthotel
  • Extended Stay America W St-Glenside-North
  • Extended Stay America W St-Glenside-North Hotel
  • Extended Stay America W St-Glenside-North Hotel Richmond Broad
  • Extended Stay America Broad St-Glenside-North

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).


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Learn more.
2.9 out of 5
50% of guests recommend
2.8 Room cleanliness
3.8 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
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Comfortable place!

5 out of 5
by
Posted Feb 15, 2017
I enjoyed my stay. The hotel was like a small apartment with a kitchen. If I'm ever in Richmond again I will defiantly stay there again.
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Excellent staff. Facility not what I expected.

2 out of 5
by from Woodbridge, VA
Posted Dec 6, 2016
Pros: Staff.
Cons: Free breakfast, monitor smoking in stairwells, neutralize existing odors, update rooms, stock rooms.
Location: Short pump mall and shopping center is about 10 minutes away. Lots to do there.
We had a smoke-free room and all the rooms on our hall were designated as nonsmoking, but cigarette smoke lingered throughout. Especially at the stairwell. Free breakfast is advertised and plays a part in our decision making, but there was nothing fresh, cooked or cold. No juice, no water, no milk. Only 2 coffees (nothing to say which was decaf), creamer, hot water and instant oatmeal packets. They did have some granola bars and packaged muffins. The bathroom door handle fell off every time you pulled it. We had to ask for sheets for the sofa bed. They gave us 2 fitted sheets and a blanket. We had 2 washcloths. The room was dark and had very old furniture/fixtures. I think the staff was trying to make it nice, but you have to work with what you have.
Comment from Hotel Management
Dec 20, 2016 by Manager
I appreciate you taking the time to write a review of your experience with us. Your comments in regards to our staff are much appreciated; yet, we were disheartened to read our accommodations did not meet your expectations. We are excited to share we will be receiving a renovation beginning January 1st 2017. Your satisfaction is very important to us and we appreciate all of your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
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Very bad choice good location

1 out of 5
by from Albuquerque nm
Posted Oct 8, 2016
Pros: Staff and very good location
Cons: rooms need refreshing , cleaning new mattress cover and pillows
Location: great location near major highways and Richmond attractions
this hotel does not have room service. Rooms appear to be clean but check the mattress cover and pillows very carefully. We had to buy pillows and a mattress cover. The staff were really trying to help and found some better pillows. Some of the rooms seem to have better and cleaner room. The transition between the carpet and flooring was loose and I cut my foot walking to the sink. We spent 70$ and a hour of work before the room was safe and clean enough to stay. Again the staff tried to help as much as possible but their hands were tied. Showed the front desk the mattress cover when we lift but they did not seemed to be concern. The hotel seem to be in safe and convenient location but is in need of some room cleaning. There was no matts for the shower and this will cause them a law site sometime in the future. I have stayed at extended stay else ware with good results but will not stay with them again.
Comment from Hotel Management
Oct 13, 2016 by Manager
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our housekeeping policy was not explained fully to you. Your comments were reviewed by the staff, and we will continue training to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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Beyond disappointing

2 out of 5
by from Virginia Beach
Posted Sep 18, 2016
I called the morning of our reservation to arrange an early check in, but instead found out that Expedia never confirmed the room and they were booked. While we were waiting for the hotel to call back, Expedia sent us an email to call to make alternate arrangements. The hotel called back and offered us a lesser room in the hotel they bought and were renovating. Extended Stay said they comp'd the room, if so Expedia pocketed it because I never got it back. The room had construction debris in it, the carpet was dirty and the bathroom was dirty. My wife asked that at least the bathroom be cleaned while we were at the NASCAR race, but it didn't happen.
Comment from Hotel Management
Sep 29, 2016 by Manager
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that there was a mishap during your reservations process. I am making every effort to ensure that situations such as yours does not happen again in the future. Your satisfaction is very important to us and we appreciate all of your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
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Do not stay here.

1 out of 5
by from Atlanta, GA
Posted Aug 17, 2016
Pros: The staff was excellent. Gave me a full refund to find another hotel
Cons: Everything needs updating.
Location: N/A
Hotel is bad condition. Rooms a mess. Carpet and furniture old and damaged. Overall hotel needs complete renovation.
Comment from Hotel Management
Aug 25, 2016 by Manager
I received a copy of your review, and wanted to take a moment to personally respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that we did not accomplish our goal. In response to your feedback, I am pleased to let you know we will receive a full renovation in the up coming months. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Horrible hotel

1 out of 5
by from Baltimore
Posted Aug 9, 2016
The sheets had stains. The Carpet was smelly and staines.
Comment from Hotel Management
Aug 24, 2016 by Manager
We appreciate you bringing your concerns to our attention. Please know that we are sincerely sorry for the experience you have had. Your comments were reviewed by the staff, and we will take action to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
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Good value

4 out of 5
by
Posted Aug 6, 2016
Pros: I especially liked the friendly and accommodating staff.
Cons: Maybe have a few more items for breakfast, and have the detergent stocked in the laundry room.
Location: Convenient location - close to restaurants and shopping.
Comfortable, quiet, just right. LOVED the pool! Very clean and refreshing. Wonderful feature for summertime stay!! :)
Comment from Hotel Management
Aug 11, 2016 by Manager
Thank you for sharing your comments with us. I'm thrilled you enjoyed your stay, our convenient location, and the pool. Also, I will make sure the laundry facilities stay stocked appropriately. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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bed hotel

1 out of 5
by from los angeles
Posted May 4, 2016
Location: The location is good, central
The hotel is in a very bad old shape. Never cleaned. Stayed for 2 nights, no maid service. The beds were very uncomfortable. The pull out couch is impossible to sleep on. Continental breakfast consists of coffee and old stale muffins
Comment from Hotel Management
May 12, 2016 by Manager
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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2 out of 5
by from Toronto, ON
Posted Apr 4, 2016
Not adequately maintained. The staff is good and friendly but the room is not clean. The bathroom needs fixing.
Comment from Hotel Management
Apr 14, 2016 by Manager
Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
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Richmond Folk Fest

3 out of 5
by from Staunton
Posted Oct 17, 2015
Pros: The room was great. The staff were friendly and professional.
Cons: The breakfast was horrible and should not even been mentioned. Just a bunch of processed stuff and no protein or fresh food to speak of.
Location: Everyone should go to the folk festival in October. Amazing. Wonderful.
We were late to the party and needed a place to stay. Extended Stay American fit the bill. Lovely room. Friendly staff.
Comment from Hotel Management
Oct 27, 2015 by Manager
Thank you for taking the time to provide us with your review. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I’m so pleased to read that you enjoyed our comfortable rooms and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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