Dear Samantha, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Elizabeth, We apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the unpleasant odor in your room and the interaction with our staff is concerning, and we take it seriously. Please be assured that this does not reflect the level of service we aim to provide. We will address this matter with our team immediately to prevent similar occurrences in the future. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Phyllis, Thank you for sharing your experience. We appreciate your understanding regarding the hotel's appearance. Your comments regarding the amenities have been duly noted and will be considered for future improvements. Please accept our apologies for any discomfort experienced. We value your input and hope to welcome you again soon.Sincerely,Hotel Management

Dear Mia, Thank you for choosing us. We sincerely apologize for the inconvenience caused due to maintenance issues in your room. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope to make it up to you on your next stay. Until then, safe travels!Sincerely,Hotel Management

Dear Patricia, Thank you for staying with Extended Stay America and sharing your experience. We're glad you found our hotel to be nice overall. However, we apologize for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. We appreciate your understanding and will ensure that our team is aware of these concerns to improve our guest experience in the future. We hope to have the opportunity to serve you again and provide you with an even more pleasant stay.Sincerely,Hotel Management

Dear Taelor, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear SANJAY, We deeply regret the multiple challenges you encountered during your stay with us. Your experience does not align with our standards, and we sincerely apologize for the inconvenience caused by the cleanliness issues, maintenance concerns, and disturbances. We will thoroughly investigate and address these matters to ensure they are promptly rectified. Your feedback is invaluable, and we appreciate your patience. We understand the importance of a comfortable and secure stay, and we apologize for falling short. If you choose to give us another chance, we will make every effort to provide a much-improved experience.Sincerely,Hotel Management

Dear STACEY, We're glad our hotel met your needs during your stay. Your observation about noise and the door is valuable. We take your feedback seriously and will use it to continually improve our services. We hope to welcome you back in the future and provide an even more comfortable stay for you. Your comments are invaluable to us.Sincerely,Hotel Management

Dear PHURY, We appreciate your compliments about our friendly staff. However, we're sorry to learn that you had some concerns regarding the cleanliness of your room. We take these comments seriously and will share your feedback with our housekeeping team to ensure we continue to improve in this area. Your feedback helps us enhance our services, and we hope you'll give us another chance to provide a more enjoyable experience in the future. Thank you for staying with us.Sincerely,Hotel Management

Dear Philip, We appreciate your feedback, and we're sorry to hear about your experience. We take such reports seriously and will work diligently to address this issue. Cleanliness and comfort are our priorities, and we regret that your stay didn't meet our usual standards. Thank you for bringing this to our attention, and please know that we are committed to maintaining a high level of service for our guests. We hope to have another chance to provide a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Dawn, We appreciate your kind words and are delighted to hear that you enjoyed your time at our hotel. Our team is committed to providing a positive experience for all our guests, and we're thrilled to know that you loved your stay. We look forward to hosting you again in the future at Extended Stay America.Sincerely,Hotel Management

Dear Guest, We apologize for the issues you encountered during your stay. It's essential that our guests have a smooth and pleasant experience at our hotel, and we understand your frustration. We take your feedback seriously and will address the concerns you've raised with our team. Please reach out to us at the hotel directly for further assistance concerning your issues. We assure you we are committed to improving our services, and we hope you'll give us another chance to provide you with a better experience. Your satisfaction is important to us, and we appreciate your input.SincerelyHotel Management

Dear Dawn, We're delighted to hear you had a peaceful experience during your stay at our hotel. Our team strives to provide excellent service, and we're pleased to know they made your visit enjoyable. Thank you for choosing to stay with us at Extended Stay America, and we look forward to welcoming you back in the future.SincerelyHotel Management

Dear Camila, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Jeffrey, Thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay; however, we are sorry for the inconvenience you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Shaquana, On behalf of our team, please accept our apology for not meeting your expectations during your recent visit. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear James, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our team to rework the missed area. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Press, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and maintenance team are working on the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management

Dear Jun, Thank you for your review of our hotel. We are very disappointed to hear about the cleanliness issues you had with your room. Our top priority is to provide the best service, well-maintained and cleanliness. Therefore, we apologize this was not what you experienced. We assure you that what you experienced is unacceptable by our standards and will take appropriate steps to ensure future guests do not encounter the same problems. We would like you to give us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Lashanda, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. Please allow us another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Jasmine, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness concerns you experienced in your room. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Eleanor, Thank you for the review. It is very kind of you to recognize our devoted staff for their service. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management