Posted Apr 28, 2016
First Extended Stay I've been to that was not stocked with coffee pot, dishes, pans, utensils. When I asked for a coffee pot I was given a filthy one, not just the pot was filthy but the whole maker was covered with crud. Three different pillows on the bed, none of which I would have on my bed. Was promised ashtrays would be brought up to the smoking room I reserved, no ashtrays after a three day stay. Far from clean. Even the lobby looked like it hadn't been vacuumed in months.
Comment from Hotel Management
May 12, 2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As this hotel’s manager, I can assure you that I have retrained our staff to ensure we are clearly communicating our amenities during guest arrivals as well as thoroughly inspecting our rooms and dishware. I will also make sure we are responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.