Dear Jane, We appreciate your feedback and are pleased to hear that you found the bed comfortable. However, we sincerely apologize for the cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that these areas are thoroughly addressed. It is disappointing to hear that your overall experience did not meet your expectations, and we apologize for any inconvenience caused. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management

Dear David, Thank you for your positive response! We are delighted that your stay was exceptional from start to finish. We appreciate your remarks on the team. Having you at Extended Stay America is a pleasure, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear André, Thank you for staying with us and for taking the time to leave your comments. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Koushik, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Stephanie, Thank you for your review. We apologize for the delays you experienced during check-in. Your concerns about noise and odors have been duly noted, and we assure you that we will take appropriate steps to address them. We appreciate your acknowledgment of our staff's courtesy despite the challenges. Your feedback is invaluable, and we are committed to enhancing our service. We hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management

Dear Chuck, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely, Hotel Management

Dear Eli, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Elkimar, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Considering a pet-friendly hotel, please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Shanice, Thank you for your feedback and for being our guest. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Dana, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Warren, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Harrison, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Murtaza, Thank you for choosing us. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Tony, Thank you for choosing us. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels regarding our location, which has easy access to many dining and shopping centers. Still, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear LC, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks on the need to update are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Josefina, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Laweeda, Thank you for staying with us and taking the time to post your review. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. Please accept our apologies for what you experienced. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Edwin, We regret to learn about the cleanliness and amenity issues you encountered during your stay. Your feedback is essential, and we sincerely apologize for any inconvenience caused. We take your comments seriously and will address these matters with our team to ensure improvements. We appreciate your understanding and hope you might consider staying with us again, allowing us an opportunity to provide you with a more satisfactory experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay with us. We sincerely apologize for any inconvenience you may have experienced due to the unavailability of utensils and pots in the hotel's kitchen that you had booked. Additionally, we regret the unsatisfactory service you received from our associates. We take full responsibility for these issues and assure you that we are taking steps to prevent similar occurrences in the future. We appreciate your patience and understanding and hope you will allow us to serve you better in the future.Sincerely,Hotel Management

Dear Asyia, Thank you for reviewing your stay. We value your feedback as it helps us enhance our overall guest experience. We apologize for the concerns you had with your room. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and will use them in future plans for our property. We appreciate your honesty and hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely, Hotel Management

Dear Paul, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Verónica, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Amy, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear Walter, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Jerrell, Thank you for your feedback. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are reviewing your concerns with our associates to serve our guests better and prevent future issues. Once again, we are sorry for the inconvenience caused and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Debbie, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management