Ratings based on 260 Verified Reviews

4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Stay elsewhere!

Posted Nov 19, 2016 on Hotels
Never again. One night stay and all I expected was a clean bed and hot shower. They didn't provide the hot shower. No hot water at 640am on a Saturday and as of 7am - all the front desk could say was well we have a sports team here. At 730, same freezing shower. Really?! If you are a Marriott person -Springhill Suites is 2 minutes away and I can say is better from experience. If not - Holiday Inn is across the parking lot.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for your feedback. We apologize that you experienced hot water issues during your stay. We hope you will consider staying with us again in the future as we are sure you will have an improved stay.
4 out of 5
by A verified traveler

Posted Nov 19, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! Please come again soon!
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
My stay was nice. The room was clean, but the mini refrigerator did not work.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! We are happy to hear you had a nice stay with us! We are sorry to know the mini refrigerator was not working in your room! Please come again soon! Hotel Management Team
4 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you!
2 out of 5
by A verified traveler

No too happy

Posted Oct 17, 2016 on Hotels
Was over all ok but when they did have my room, they said i would be upgraded as well as have two beds and it was nothing fancy and i only was given a single bed.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay. We appreciate your feedback, and hope that you will choose to stay with us again in the future.
5 out of 5
by A verified traveler

Good value, clean and friendly

Posted Oct 13, 2016 on Hotels
Everything was good, and the front desk was very friendly and helpful. My only negative comment concerns the breakfast. It was not even mediocre. The muffins were stale, the fruit was past its prime and the breakfast meat was unappetizing in appearance and taste.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for the five star rating! We are happy that you enjoyed our friendly service. We will share your comments with our breakfast team. Thank you for letting us know.
4 out of 5
by A verified traveler

Good base for a visit to Richmond

Posted Oct 13, 2016 on Hotels
A very friendly and helpful receptionist checked us in efficiently when we arrived, even though our reservation through Hotels.com hadn't come through to their system. Well equipped and spacious room, with a comfortable bed and separate lounge/desk area. Excellent breakfast including fresh fruit and several hot and cold options. Overall a good base for our visit to Richmond, although it was further from the centre of town than we imagined. Good value and thoroughly recommended.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! We are glad to hear you had a wonderful experience with us and enjoyed our delicious breakfast! We hope to see you again soon! Hotel Management Team
5 out of 5
by A verified traveler

Good value

Posted Oct 10, 2016 on Hotels
Good location and value. The only negative was the breakfast. Turkey sausage looked and tasted unappetizing and had a peculiar gray color, and the fresh fruit was not.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for the five star rating! We appreciate your feedback and hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2016
Pros: location was good, staff was cordial, indoor pool adequate
Cons: hallways were set to 85 degrees, air-conditioner pointed directly toward bed couldn't adjust
Comment from Hotel Management
Oct 10, 2016 by d7, Hotel Management
Thank you for taking the time to review our hotel! We are glad you enjoyed the location, staff and indoor pool! We hope to see you again soon ! Hotel Management Team
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! Please come again soon! Safe Travels! Hotel Management Team