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Reviews of Four Points by Sheraton Richmond

3.5 out of 5
Four Points by Sheraton Richmond
9901 Midlothian Tpke, Richmond, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SEBASTIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right outside of the city.
Stayed 2 nights in Apr 2024

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel was really nice
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 2 nights in Mar 2024

10/10 Excellent

Romero, Deerfield Beach

Liked: Cleanliness, staff & service
Good place to stay with family or business.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good. Facilities good
Stayed 3 nights in Mar 2024

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service
Nice hotel just a pity no breakfast included only buffet breakfast at $16.95
Stayed 3 nights in Mar 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Keith, Hyattsville

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived they upgraded my room without me even asking which was nice. The only reason I give 4 stars is because the room was really small.
Stayed 2 nights in Feb 2024

10/10 Excellent

Taler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were so nice, explained everything to us with amenities, pantry, dinning. I would definitely recommend people staying here!
Stayed 1 night in Feb 2024

10/10 Excellent

Patti, Collegeville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tatienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating.
Stayed 1 night in Feb 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel nice staff HOT shower with good water pressure!!
Stayed 1 night in Feb 2024

10/10 Excellent

Kristi

Traveled with family and small children
Smooth check in and clean facilities and nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PROPERTY
Great check in check out. Friendly staff, room was very clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Thank You for response Rhonda

8/10 Good

Michael

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 19, 2024
Thank you for your score Michael

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Madeleine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The employees there are super nice and know what they’re doing. The check in and check out process was easy and fast. The room was clean and well-stocked with what we needed. We love this hotel and it’s location!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 19, 2024
Thank you so much for your comments. We appreciate you for staying with us. Have A Prosperous New Year

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 19, 2024
Thank you for your score

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
From the start this was a great stay. The staff was extremely helpful and friendly. The property was clean and well maintained. It was quiet abs relaxing. The bed was actually comfortable not hard like other places.
Stayed 1 night in Dec 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Thank you for your kind words. We look forward to the opportunity to host you again soon

8/10 Good

Mary

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 19, 2024
Thank You for your score!

10/10 Excellent

Kasey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel from the greeting of the front desk staff to everything
Stayed 1 night in Dec 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Thank you for your kind words. We look forward to the opportunity to host you again soon

10/10 Excellent

Melinda, ft Eustic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice.
Stayed 1 night in Dec 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Thank you for your kind words. We look forward to the opportunity to host you again soon.

4/10 Poor

Chloe

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Greetings Chloe,I see that we did not score to well with your stay. Is there anything specific we could have done to make your stay better? We can't get better if guests such as yourself don't tell us. I would love to hear from you.

10/10 Excellent

Rhett

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Rhett, Thank you for your score. We hope that you truly enjoyed your stay with us. As we look forward to hosting you again in the near future.

10/10 Excellent

Zoe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM at Four Points by Sheraton Richmond on Jan 23, 2024
Greetings Zoe,Thank you for score. We are delighted that you had a good stay with us. We look forward to the opportunity to host you again soon.

2/10 Terrible

Sergio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and not very well maintained. Shower head is horrible.
Stayed 1 night in Nov 2023

6/10 Okay

Charles

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Saw 2 bugs in my room had to change room in middle of night
Stayed 1 night in Nov 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Greetings,Thank you for your email. My name is Vincent Ridley, General Manager here at Four Points by Sheraton. We spoke last night when you were switching your room. I sincerely apologize for the inconvenience as we know things can happen. Thank you for honest feedback. We can't get better if guests such as yourself don't tell us.

6/10 Okay

robert

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The hotel was nice. Front desk was great.i tipped the cleaning crew 2 days in a row and theynever cleaned my room.
Stayed 3 nights in Nov 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Greetings Robert,Thank you for your honest feedback and compliment about the Front Desk Staff. I'm disappointed to learn that your room did not get serviced while you were staying with us after tipping my housekeeping staff. I am researching to see who was scheduled to clean your room on those days. Are you a Marriott Bonvoy Member?

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and attentive
Stayed 3 nights in Nov 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank You So Much for your Kind Words! We look forward to servicing you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly your front desk staff was most impressive. Some of the best I have come across in a year
Stayed 2 nights in Nov 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Melissa,Thank you so much for your kind words. We really appreciate the opportunity to service you. Hopefully we'll get to host you again in the near future

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Enjoyed my stay.
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Chuck

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

LaTonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk Representative Was Very Thorough and Professional.
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just curious why no drawer storage for clothes to unpack?
Stayed 2 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us. That's a great question. The ownership has listened to our guests, in our upcoming renovation starting next month we will be transitioning to credenza's with dresser drawers. Hopefully you will have an opportunity to come back and experience our new roomsTake care

10/10 Excellent

Marshall Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Perfect stay.
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Emajuah J, South Prince George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was most definitely a good stay even though they had me on the second floor which is the pet floor . But the room a bed was a 10 on a 1-10 scale . I would stay again .
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Alison, Wrightsville Beach

Liked: Cleanliness, staff & service, property conditions & facilities
So CLEAN, friendly staff, accommodating,
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Front desk is amazing Utilize your restaurant better and make a killing with it. Extend breakfast
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for travelers
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
James,Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

8/10 Good

Cathy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Cathy,Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

8/10 Good

vito

Stayed 2 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poorly run , understaffed and run down
Stayed 2 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Steven,We sincerely apologize that your stay with us was not a positive experience. I would love to know what exactly happen to cause this negative experience.. Servicing our guest is our highest priority.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Checkin and checkout. Great front staff.
Stayed 2 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Thank you for your rating! We appreciate the opportunity to service you during your stay with us.

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 3 nights in Oct 2023
Response from GM at Four Points Richmond on Nov 19, 2023
Jack,Thank you for your rating! We appreciate the opportunity to service you during your stay with us.