Hyatt House Richmond / Short Pump

Photo gallery for Hyatt House Richmond / Short Pump

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
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Overview of Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Gym
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
11800 W Broad Street, Richmond, VA, 23233

Explore the area

  • Popular LocationShort Pump Town Center8 min walk
  • Popular LocationBroad Street21 min drive
  • Popular LocationMaymont Park25 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)30 min drive

Choose dates to view prices

About this area

Richmond

Located in Richmond, Hyatt House Richmond / Short Pump is connected to a shopping center. Crump Park and Meadow Farm Museum and Crossroads Art Center are cultural highlights, and travelers looking to shop may want to visit Short Pump Town Center and Regency Square Mall. Children's Museum of Richmond and Cobblestones Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Short Pump Town Center - 8 min walk
  • Children's Museum of Richmond - 4 min drive
  • Hunting Hawk Golf Club - 11 min drive
  • Broad Street - 21 min drive
  • Maymont Park - 25 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • H Bar — 1 min walk
  • Texas De Brazil — 3 min walk
  • Baker's Crust Artisan Kitchen — 3 min walk
  • The Cheesecake Factory — 5 min walk
  • Cooper's Hawk Winery and Restaurant — 6 min walk

About this property

Hyatt House Richmond / Short Pump

Richmond 3-star hotel connected to a shopping center
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning, and laundry facilities. All 134 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like sitting areas and coffee makers. Other amenities available to guests include MP3 docks, hair dryers, and safes.
Hyatt House Richmond / Short Pump offers 134 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Uncovered self parking on site (surcharge; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 bar

Things to do

  • 24-hour fitness center

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1750 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 610 out of 972 reviews
5 - Excellent 63%
Rating 4 - Good. 258 out of 972 reviews
4 - Good 27%
Rating 3 - Okay. 66 out of 972 reviews
3 - Okay 7%
Rating 2 - Poor. 28 out of 972 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 972 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good shopping good walking areas. Safe and quiet. Window shade didn’t work. Only one glass for drinks. Nothing to wash dishes with. Only one roll of toilet paper and we found a dirty towel.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff, location, cleanliness,
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome!⭐️⭐️⭐️⭐️⭐️ The location was unbelievable, practically inside Dillard's. The “Short Pump” area is beautiful & safe for all. Not too far (20mins) from Richmond city limits, but if your events are in the city limits you will need a car. It had a very “Miami nightlife” feel in the front lobby, so sexy. The studio suites were a grand slam! This is a “Girls Trip” or “Bridal Party” dream location. If you forget to pack something, no worries just walk straight into the mall and pick it up. Girls, If you need your nails done, it's a 2min walk across the street. Also, the dining options (fast or fine) are endless. This hotel is a 10! Treat yourself, you deserve it. Go ahead and Book it! ♥️
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to great restaurants and shopping, perfect spot.
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing location, walking distance to great shopping and food options!
Stayed 1 night in Aug 2021