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Hyatt House Richmond / Short Pump

Photo gallery for Hyatt House Richmond / Short Pump

Front of property - evening/night
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
View from room

Overview of Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump

3.0 star property

8.8/10 Excellent

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
  • Business services
Map
11800 W Broad Street, Richmond, VA, 23233

Explore the area

  • Popular LocationChildren's Museum of Richmond6 min drive
  • Popular LocationHunting Hawk Golf Club11 min drive
  • Popular LocationCobblestones Park11 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)30 min drive

Room options

About this area

Richmond

Located in Short Pump neighborhood, Hyatt House Richmond / Short Pump is connected to a shopping center. Crump Park and Meadow Farm Museum and Crossroads Art Center are cultural highlights, and travelers looking to shop may want to visit Short Pump Town Center and Regency Square Mall. Children's Museum of Richmond and Patterson Sports Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Children's Museum of Richmond - 6 min drive
  • Hunting Hawk Golf Club - 11 min drive
  • Cobblestones Park - 11 min drive
  • Patterson Sports Park - 12 min drive
  • Henrico Doctors' Hospital - 15 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • Baker's Crust Artisan Kitchen - 2 min walk
  • Texas De Brazil - 3 min walk
  • Maggiano's Little Italy - 3 min walk
  • Cooper's Hawk - 6 min walk
  • Elephant Thai Restaurant - 10 min walk

About this property

Hyatt House Richmond / Short Pump

3-star hotel located in Short Pump
Short Pump Town Center is located near Hyatt House Richmond / Short Pump, which provides a free breakfast buffet, a grocery/convenience store, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also find perks like:
  • Free self parking
  • Express check-out, smoke-free premises, and free newspapers
  • A computer station, a banquet hall, and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 134 rooms include comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 1 bar

Restaurants on site

  • H Bar

Things to do

  • 24-hour fitness center

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1750 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of Nov 28, 2022, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on Nov 29, 2022 start from $152.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt House Richmond / Short Pump?

Self parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Check-out is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is within 3 mi (5 km) of Short Pump Town Center, Children's Museum of Richmond, and Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 mi (10 km).

Can I cancel my reservation for free at Hyatt House Richmond / Short Pump and receive a full refund?

Yes, Hyatt House Richmond / Short Pump offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt House Richmond / Short Pump cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 599 out of 1002 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 260 out of 1002 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 87 out of 1002 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 37 out of 1002 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 19 out of 1002 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.1/10

Staff & service

8.2/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Okay

Caitlin
Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was just okay. The staff was very friendly, the location was great, and they had a nice breakfast. But the bed/pillows were not comfortable and the bathroom was on the dirty side. There was something sticky on the floor so we laid down towels. And the shower smelled kind of funky. Not the best hotel but not the worst, just ok and fine for one night. With all the hotels in the area not sure I'll book here again.
Stayed 1 night in Nov 2022

8/10 Good

Rebecca
Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There is no designated oarking, shared with the mall which was packed. Bathroom shower was rusty and had a hole in the ceiling where there is a water leak. Room was clean, nice decor, and quiet. Nice breakfast. No pool or hot tub.
Stayed 1 night in Nov 2022

2/10 Terrible

Fabiola
Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not only was I given a change of room last minute but I was also incorrectly charged $250 for a smoking fee. I don’t smoke and not sure where this charge came from I have contacted the hotel and no one has yet to call me
Stayed 1 night in Nov 2022

6/10 Okay

Patricia
Traveled with family
Liked: Staff & service
The lobby and common areas were below my expectations - not as nice as other hotels. We were there three nights and did not have any room cleaning/refreshing - that was disappointing
Stayed 3 nights in Nov 2022

4/10 Poor

Chris
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was not what paid for, got there to get the room and had issues tried to double charge me the 50.00 few, room was Not Clean, glitter on furniture, hair in bathroom, not happy for the area and the money spent! Oh and the girl that served us at the bar was nicest person there, Great Job! The rest not pleasant

10/10 Excellent

Mirian
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed our stay here, excellent property.
Stayed 3 nights in Oct 2022

10/10 Excellent

William
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was simple easy awesome A hot meal never hurts in the early Am
Stayed 2 nights in Oct 2022

10/10 Excellent

Michelle
Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the hotel and it’s perfect location for entertainment.
Stayed 1 night in Sep 2022

10/10 Excellent

Peter
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2022

10/10 Excellent

Kara
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the service and cleanliness at the Hyatt. It was a perfect place to stay for a two day shopping trip!
Stayed 1 night in Aug 2022