Get an overview of this hotel3-star hotel with free breakfast and outdoor pool

Location

Situated in Richmond, this hotel is 0.1 mi (0.2 km) from Short Pump Town Center and 1.4 mi (2.3 km) from Children's Museum of Richmond. Hunting Hawk Golf Club and Regency Square Mall are also within 6 mi (10 km).

Hotel Features

An outdoor pool, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a 24-hour business center, and meeting rooms.

Room Amenities

All 134 rooms offer free WiFi and free wired Internet, plus MP3 docks and flat-screen TVs with cable channels. Guests will also find coffee makers, free newspapers, and hair dryers.

HYATT house Richmond-West ratings based on 156 Verified Reviews

Learn more.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
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Omelets!

4 out of 5
by from Chicago
Posted Feb 7, 2017
Pros: Very large rooms. Clean location. Property is located in a mall. Good customer service.
Location: Great mall with Theater, bowling, and lots of good restaurants.
Nice hotel in a great location. I would stay again when traveling in this area.
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland
We appreciate the great review and we hope to see you again soon!
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very nice check in, Brent is Awesome!!

4 out of 5
by from Guilderland , NY
Posted Feb 6, 2017
there was a mishap at the property, but management handled things very well and then Hyatt Place took the situation and also handled things very well
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland
Thank you for taking the time to review our hotel. Brent is an amazing asset to our team and his hard work does not go unnoticed. We are grateful we met your expectations with the mishap and we hope to have you with us again soon!
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Top notch customer service

5 out of 5
by from NYC
Posted Dec 28, 2016
All the staff greeted us with warmth and a smile. If we had any questions or needs, we were assisted readily and promptly. We definitely recommend and will return to the Hyatt House!😁
Comment from Hotel Management
Dec 28, 2016 by Kathy Holland
Your review is greatly appreciated. Thank you for letting us know we met your expectations. We look forward to having you with us again!
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Nice hotel close to downtown.

5 out of 5
by from Faifax, VA
Posted Dec 22, 2016
Pros: It's within the mall.
Cons: Nothing!!!
Location: Mall & VCU
The staff was helpful and friendly. There were no parking hassels.
Comment from Hotel Management
Dec 22, 2016 by Kathy Holland
Thank you for the great review! We hope to see you again!
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5 out of 5
by from Courtland, VA
Posted Dec 21, 2016
Location is wonderful for shopping and dinner out without ever moving the car!
Comment from Hotel Management
Dec 22, 2016 by Kathy Holland
Thank you for the review. We hope to have you with us again!
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5 out of 5
by
Posted Dec 13, 2016
Beautiful room, clean and very luxurious. Would definitely return here again.
Comment from Hotel Management
Dec 22, 2016 by Kathy Holland
Thank you for your review! We hope to have you with us again!
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5 out of 5
by from US
Posted Nov 13, 2016
Pros: Shopping and great restaurants.
Cons: Need full length mirror in room. Especially if you are going to a formal event, such as a wedding.
Location: Walk right out of hotel and you are in a shopping world with shops of all kinds.
Rooms were spacious with kitchenette. Bathroom was plenty large and bed was very comfortable.
Comment from Hotel Management
Nov 16, 2016 by Kathy Holland
We are delighted you enjoyed your stay! We hope to see you again!
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Best bang for buck!

5 out of 5
by from US
Posted Nov 12, 2016
Pros: Luxury room, excellent breakfast buffet. Surrounded by a luxury outdoor mall.
Cons: ???
A luxury hotel for a budget price! Very well thought out. Next to one of the best outdoor shopping malls with fountains and fireplaces. High end shops and wonderful mix of restaurants. I will return for a weekend visit.
Comment from Hotel Management
Nov 16, 2016 by Kathy Holland
Thank you for the wonderful review! We are pleased you enjoyed your stay and hope to see you again soon!
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Reliably fantastic!

5 out of 5
by from Virginia
Posted Oct 31, 2016
Pros: The location is the best, the staff is professional and kind, the style is modern and fun, and the breakfast is fantastic!
Cons: We have stayed here several times and will continue to come when we visit Richmond. However, for this trip, we could not get the shower water warm enough.
Location: Adjacent/at Short Pump Town Center. The best of the burbs in Virginia.
Comment from Hotel Management
Nov 16, 2016 by Kathy Holland
Thank you so much for the fantastic review! We look forward to your next visit.
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Great Stay at Hyatt House

5 out of 5
by from US
Posted Oct 18, 2016
Location: The location of Hyatt House was great. It was very accessible to lots of great places to eat and shop.
I was really pleased by my stay at Hyatt House. My room was great, the staff was very friendly and helpful, and the breakfast bar was tasty with good variety. I had never stayed at a Hyatt House before, but I would definitely stay there again and recommend it to friends.
Comment from Hotel Management
Oct 19, 2016 by Kathy Holland
Thank you for choosing our hotel. We are pleased to hear about your great experience. We hope to see you again!
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Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, HYATT house Richmond-West provides a spa tub and a 24-hour fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measure 1750 square feet (163 square meters). This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and a grocery/convenience store. Complimentary self parking is available on site.

HYATT house Richmond-West is a smoke-free property.

  • 24-hour fitness facilities 
  • Conference space size (meters) - 163 
  • Number of meeting rooms - 3 
  • Computer station 
  • 24-hour business center 
  • Conference space size (feet) - 1750 
  • Bar/lounge 
  • Free breakfast 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Grocery/convenience store 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Total number of rooms - 134 
  • Laundry facilities 
  • Number of floors - 6 
  • Meeting rooms 
  • Free self parking 
  • Smoke-free property 
  • Spa tub 
  • Outdoor pool 
  • Year Built 2009 
  • Number of buildings/towers - 1 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Laundry facilities  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • MP3 docking station 
  • Cable TV service 
  • Premium TV channels 
  • Pay movies 
  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Coffee/tea maker 
  • Designer toiletries 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Connecting/adjoining rooms available 

Where to Eat

Guests are offered a complimentary buffet breakfast.

H Bar - This bar serves dinner and light fare. Open select days.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 4 PM

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Hotel Name

  • HYATT house Hotel Richmond-West
  • HYATT house Richmond-West

We should mention

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.