Ratings based on 498 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

It was in a great location.

Posted Mar 11, 2017
Pros: I liked the location.
Cons: I wish it had an indoor pool. We stayed here in March, and the pool was beautiful, but not open because it was an outdoor pool only.
Location: The mall was wonderful, and the movies are located nearby as well.
I love the location of Hyatt House, and the hot breakfast that was included was wonderful! Thank you for being so accommodating and friendly. :-)
Comment from Hotel Management
Mar 16, 2017 by Kathy Holland, Hotel Management
We are pleased to hear about your amazing experience at our hotel. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Omelets!

Posted Feb 7, 2017
Pros: Very large rooms. Clean location. Property is located in a mall. Good customer service.
Location: Great mall with Theater, bowling, and lots of good restaurants.
Nice hotel in a great location. I would stay again when traveling in this area.
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland, Hotel Management
We appreciate the great review and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Guilderland , NY

very nice check in, Brent is Awesome!!

Posted Feb 6, 2017
there was a mishap at the property, but management handled things very well and then Hyatt Place took the situation and also handled things very well
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland, Hotel Management
Thank you for taking the time to review our hotel. Brent is an amazing asset to our team and his hard work does not go unnoticed. We are grateful we met your expectations with the mishap and we hope to have you with us again soon!
4 out of 5
by Charles

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for the review!
4 out of 5
by Dana

Posted Jan 7, 2017 on Hotels
It was great
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
We are pleased you enjoyed your stay. We hope to see you again soon!
5 out of 5
by Masoud

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for the great review!
4 out of 5
by Madrika

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for the review! We hope to see you again soon.
4 out of 5
by Patrick

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! We hope to have you with us again!
5 out of 5
by A verified traveler

Posted Dec 30, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for the review!
5 out of 5
by patricia

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for the review!