Ratings based on 504 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

It was in a great location.

Posted Mar 11, 2017
Pros: I liked the location.
Cons: I wish it had an indoor pool. We stayed here in March, and the pool was beautiful, but not open because it was an outdoor pool only.
Location: The mall was wonderful, and the movies are located nearby as well.
I love the location of Hyatt House, and the hot breakfast that was included was wonderful! Thank you for being so accommodating and friendly. :-)
Comment from Hotel Management
Mar 16, 2017 by Kathy Holland, Hotel Management
We are pleased to hear about your amazing experience at our hotel. We hope to see you again!
2 out of 5
by Patricia

Not happy

Posted Feb 20, 2017 on Hotels
We booked a corner tub suite and did not get one. They were booked up so they could not switch us but did not offer any other solution. We called 3 times for extra pillows and NEVER received them even after the host said they were put on our couch which was impossible since I was in the room the whole time. Also one elevator was being worked on to pair the floors so the wait was very long for the elevator and being 24 weeks pregnant I could not take the stairs. We will not be staying again.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
We sincerely apologize you did not enjoy your stay. Please know your comments will be addressed. We hope to be of service to you in the future.
5 out of 5
by A verified traveler

Posted Feb 18, 2017 on Hotels
The room was beautiful and well kept. Only problem was water leaking from beneath the tub while we were showering.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank your for taking the time to review our hotel. I appreciate your kind words about the condition of our property and I will address the leaking issue with our maintenance team. Thank you for staying with us and we hope to see you again soon.
5 out of 5
by Rachel

V day Getaway

Posted Feb 17, 2017 on Hotels
My husband and I had a wonderful stay-cation in Short Pump. Overall I was very pleased, however the breakfast buffet left a lot to be desired. The omelet guy never came and the regular eggs tasted super fake.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
I am thrilled that you all enjoyed your stay with us. I sincerely apologize that our breakfast buffet did not meet your expectations. I hope that you will give us another opportunity to serve you in the future.
5 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for the review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Omelets!

Posted Feb 7, 2017
Pros: Very large rooms. Clean location. Property is located in a mall. Good customer service.
Location: Great mall with Theater, bowling, and lots of good restaurants.
Nice hotel in a great location. I would stay again when traveling in this area.
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland, Hotel Management
We appreciate the great review and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Guilderland , NY

very nice check in, Brent is Awesome!!

Posted Feb 6, 2017
there was a mishap at the property, but management handled things very well and then Hyatt Place took the situation and also handled things very well
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland, Hotel Management
Thank you for taking the time to review our hotel. Brent is an amazing asset to our team and his hard work does not go unnoticed. We are grateful we met your expectations with the mishap and we hope to have you with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice cozy and relaxing.

Posted Feb 6, 2017 on CheapTickets
Staff, breakfast, and ambiance are amazing. Shopping center and mall are to die for!!! This hotel was an excellent selection.
Comment from Hotel Management
Feb 12, 2017 by Kathy Holland, Hotel Management
Thanks for the great review. We hope to see you again soon!
4 out of 5
by Charles

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for the review!
4 out of 5
by Dana

Posted Jan 7, 2017 on Hotels
It was great
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
We are pleased you enjoyed your stay. We hope to see you again soon!