Ratings based on 528 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not too good

Posted Jul 2, 2017
This hotel does not meet the standards of other Hampton hotels. My room was old, dreary and the bed was poorly made. I simply didn't feel clean in the room and the smell was that of "old". The shuttle service to and from hotel to airport was terrible. I waited 45 minutes for airport pick up, to then have to take a cab to the hotel because of this. I kept calling the hotel and they kept telling me the driver was on his way. Extremely frustrating! There is no restaurant in the hotel either. You can stay at the Hilton next door for cheaper and better services.
5 out of 5
for Everyone
by A verified traveler from Florida

Nice hotel close to airport, downtown Richmond.

Posted May 9, 2017
Pros: Location, Staff, and Comfort
Cons: N/A
Location: Richmond VA, Williamsburg VA, Jamestown VA. Lots of history to learn about.
Nice hotel, no complaints. Helpful staff made great recommendations about places to eat and things to do in the area.
5 out of 5
by V

Posted Apr 13, 2017 on Hotels
Desk personnel (Tiffany I think) was very professional and offered us water which was great since almost midnight. Room was spacious, breakfast was good.
5 out of 5
by Abigail

This traveler left a rating score only Posted Mar 7, 2017 on Hotels
5 out of 5
by Tara

Posted Feb 28, 2017 on Hotels
Enjoyed our stay. Awesome breakfast and the entire property was very clean.
4 out of 5
by Paula

Nice place

Posted Feb 25, 2017 on Hotels
Night Manager Bob was very kind and helpful. I arrived at 2:45 a.m. and he provided great customer service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 25, 2017 on Hotels
5 out of 5
by Gail

Posted Jan 2, 2017 on Hotels
Very nice,friendly service.
5 out of 5
by Laura

Convenient, clean, and comfortable.

Posted Dec 30, 2016 on Hotels
Clean comfortable room. Nice pool. Good breakfast.
4 out of 5
by Debra

Posted Dec 23, 2016 on Hotels
Clean and comfortable and close to the airport. Best in the area.