Unfortunate Experience w/Silver Lining
Posted Oct 24, 2016 on Hotels
Unfortunately, I had to give the room itself a very low score. It was weird because physically the room looked clean. However, it wreaked of must and mold. I actually began to get physically sick the longer I stayed in the room. At first, I thought it was me, but there was a distinct difference in the air between my room and the hallway.
I tried to sleep with my shirt over my nose and mouth because the smell was unbearable even after spraying the room with Lysol. I woke up about 4 AM in the morning unable to breath through my nose and I started coughing. I went to the front desk and told the attendant I could not stay another night in the room. I booked for two nights and wanted to ensure I would not be charged for both nights even if I checked out early.
The silver lining: Hampton Inn responded with the "Hilton standard" that upholds its good name. Their policy is 100% satisfaction and since I was not, I was charged $0 for my stay! That is what you call customer satisfaction! I really do hope they get that room taken care of and soon because that could actually be deadly, but I am happy to share my review of the steps Hampton Inn did to ensure their customers are satisfied with their stay. Thank you.