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Reviews of Hampton Inn Richmond-Mechanicsville

2.5 out of 5
Hampton Inn Richmond-Mechanicsville
7433 Bell Creek Rd, Mechanicsville, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 445 out of 879 reviews" "
Rating 8 - Good. 246 out of 879 reviews" "
Rating 6 - Okay. 108 out of 879 reviews" "
Rating 4 - Poor. 54 out of 879 reviews" "
Rating 2 - Terrible. 26 out of 879 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

lawrence, tyler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room A/C wouldn't go below 75*. We called maintenance, he seamed to have fixed it, but it only worked for 15 mins. The thermostats have movement sensors now, which is what we believe was the problem.
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yvette at the front desk was awesome. Very friendly and polite, made sure everything was in place for our stay!
Stayed 2 nights in Mar 2024

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Huong

Liked: Cleanliness, staff & service
Friendly staff. Clean rooms. Room door damaged-difficult to close
Stayed 1 night in Mar 2024

8/10 Good

khalia

Liked: Cleanliness
Check in staff was sooo sweet
Stayed 2 nights in Feb 2024

8/10 Good

Martin, Hawthorne

Liked: Cleanliness, staff & service, property conditions & facilities
Generally ok. Easy to get to and convenient to where I was going. On the minus side, I had some ants in my bathroom and the internet connectivity was awful. The latter was so bad that I gave up trying to use my laptop the 2nd night of my stay.
Stayed 2 nights in Feb 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Darleen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sophorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Martha C.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME SERVICE FROM THE TOP DOWN TO THE BOTTOM!
As I traveled to Mechanicsville, VA for my daughter's baby shower, I was received by the attendance Ms. Evette with such awesome joy. My room was spotless. As a matter of fact, room services had just completed servicing the room. The attendant, Ms. Evette double checked the room before we entered the room. I experience excellent service and the hospitality was better than I have ever experience anywhere else. The smile, friendliness, and professionalism displayed was greatly appreciated. I felt so welcomed when I entered the hotel. I was greeted immediately upon entering the facility before I even approached the counter like I was coming home to family. I had the great opportunity to speak with the hotel manager Ms. Jolisa as well. She is surely top notch. I see why her employees are of high standards. It actually trickles down from the top. I will definitely be coming back to this hotel. The baby is due in late March, so I'll see you then. I know I will receive the same services as this time. Martha
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Stayed 2 nights in Jan 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Youn Seon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Craig Alan

Liked: Cleanliness, staff & service
Staff was super friendly. I liked the pool. I didn't like the breakfast options. It was pretty much the same thing day to day. If you are staying for a week or longer, that's not a good thing. Also ,there are not enough channels on the tv.
Stayed 7 nights in Dec 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Not Pleased
Stains on the furniture l, stains on the towels, broken thermostat, and no shampoo.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The young lady at the front desk was a delight! The room was clean, bed was comfy.
Stayed 1 night in Dec 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pauly's

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early to attend a funeral. The Staff was very friendly and worked it out for us to get into our room much sooner than 3pm so we could freshen up and unload our luggage into the room. Room was very clean and we so much appreciated her working with us to access our room a little early. We didn’t have any issues or noise, and we slept very well. I would definitely recommend the Hampton Inn at this Mechanicsville VA location! Thank you for making our stay here very nice and accommodating.
Stayed 1 night in Nov 2023

8/10 Good

Jane H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well kept property. Very clean. The staff is very friendly and helpful. I would stay here again. We found out it is pet friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very nice. Room was clean and accomodating. Great location.
Stayed 3 nights in Nov 2023

8/10 Good

Meghan

Traveled with family
Liked: Cleanliness, staff & service
Our room was very clean and the beds were comfortable. We were kept awake when a woman started yelling and screaming one night. The next night the hallway in the hotel reeked of pot smoke. Still, this hotel was very convenient. We liked it.
Stayed 3 nights in Nov 2023

6/10 Okay

Jeanette, Fairfield

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Sherry

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Aimee, Stratford

Stayed 1 night in Nov 2023

2/10 Terrible

Angela

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Adj.
The Hotel only had 3 of the reservations not the 4 we made. Hotel was full. One in our party had to get a suite for extra fee not planned for in our budget. They discounted the room but still had to pay extra.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, room was awesome, great stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more receptacles in bathroom and a shelf in shower
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff gave us a welcome bag with bottles of water and snacks. They also called to check that we were happy with our room.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023

6/10 Okay

Howard

I found it frustrating that the telephone was poorly man and often did not work. The clocks in the room did not work well and there was no way to fix them. I found this terribly frustrating. The staff was very friendly. The room was clean. I don’t think I would stay at a Hampton Inn again.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

William

Nice rooms and bathrooms breakfast and amazing customer care and service!!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Mollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. Had an updated room on the first floor. Clean and comfortable. Some minor noise from other guests closing their doors and talking in the hall, but was otherwise quiet. Check in was fast. Parking was abundant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
it was okay
it was much better than other hampton we’ve stayed at recently. the sheets were not the best but otherwise a comfortable stay
Stayed 1 night in Oct 2023

8/10 Good

Francis

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Staff & service, amenities, property conditions & facilities
Extremely friendly front desk staff.
Stayed 1 night in Oct 2023

4/10 Poor

SASIKUMAR

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Bad room and service
No hot water in the shower and had to take cold bath
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Everything about this hotel was outstanding, from the lobby to the room. The facility smelled clean and fresh, the room was well appointed and very clean, and the staff was very friendly and helpful. A+ stay!
Stayed 1 night in Sep 2023

8/10 Good

KATHY

Liked: Staff & service, property conditions & facilities
It was a nice clean place to stay and the staff was friendly and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Hotel is okay. I enjoyed it more than the other one in Mechanicsville. The staff was excellent! I really appreciated their help and the friendliness.
Stayed 4 nights in Sep 2023

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us. Next to the interstate and close to family.
Stayed 3 nights in Sep 2023