Exterior

Reviews of Holiday Inn Express Hotel & Suites Petersburg-Dinwiddie, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 204 out of 433 reviews" "
Rating 8 - Good. 135 out of 433 reviews" "
Rating 6 - Okay. 45 out of 433 reviews" "
Rating 4 - Poor. 30 out of 433 reviews" "
Rating 2 - Terrible. 19 out of 433 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rogen Rey, Kingsland

Business traveler, Traveled with family
the place was very quite and good to stay. it's alright , it's clean
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Rogen Rey, We are glad that you found our hotel to be quiet and clean during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, friendly, helpful staff- Alicia at the front desk was wonderful! Breakfast was okay- more fresh options would be nice.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Kathleen,We appreciate your positive feedback on our cleanliness and staff friendliness, especially the kind words for Alicia. Your comments on breakfast are noted, and we'll consider adding more fresh options for future improvement. Thank you for sharing your experience with us!

10/10 Excellent

Bernard, Richmond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy stay. Convienent location to a variety of food options. Room was clean comfortable and cozy. Breakfast in the AM was a good touch. Would stay again if passing through.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Bernard,We're delighted to hear that you enjoyed your stay with us! It's great to know that you found the location convenient and enjoyed the clean and cozy room. We're pleased that you appreciated our breakfast offerings as well. We look forward to welcoming you back in the future.

6/10 Okay

Ashton

Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Ashton, We appreciate you choosing our hotel for your stay! If you have any feedback to share from your recent visit, please don't hesitate to reach out to us directly. We value your input to ensure we continue to improve our services.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
The gal at the front counter was very professional and nice, she gave us a great tip on a local restaurant
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello JOSEPH,We are delighted to hear that you found our front desk staff to be professional and helpful. It's always wonderful to receive positive feedback about our team members. We are glad you enjoyed the local restaurant recommendation and hope you had a pleasant stay overall.

10/10 Excellent

James, Clarksville

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello James,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team looks forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

London

Traveled with family
Liked: Cleanliness
Great customer service
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello London,Thank you for your kind words about our customer service! We strive to provide exceptional service to all our guests and it's wonderful to hear that we met your expectations. We appreciate your feedback and hope we can welcome you back in the future for another great experience.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Linda, We appreciate you choosing to stay at our hotel. We're sorry to hear that your experience did not meet your expectations. If there is anything specific that you would like to share with us, please feel free to reach out to our hotel directly. We value your feedback and would love to have the opportunity to address any concerns. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and hospitality. I loved the location as I had a bike for easy transportation to town. Yummy breakfast.
Stayed 1 night in Dec 2023
Response from Manager on Jan 22, 2024
Hello Laurie,Thank you for your positive feedback! We're glad to hear that you enjoyed our customer service, hospitality, and convenient location for biking into town. We're also delighted that you enjoyed our delicious breakfast. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

CHEEWON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
somewhat old but partially upgraded very limited dinning except several cheap places
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello CHEEWON,We appreciate your feedback on our hotel. We understand that you found our property to be somewhat old, but we have made efforts to partially upgrade it. Regarding dining options, we apologize if you found them limited. While we offer several affordable establishments nearby, we also encourage guests to explore the local culinary scene. Thank you for choosing our hotel as your accommodation, and we hope to welcome you back in the future.

2/10 Terrible

Lee

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Lee, We're sorry to hear that your experience at our hotel didn't meet your expectations. We encourage you to reach out to us directly so we can address any specific issues you may have encountered. We value all feedback and strive to improve our services.

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Marcus,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Charlotte,We are thrilled to hear that you had a wonderful experience during your stay with us! We always strive to provide excellent service and ensure a memorable stay for all our valued guests. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

jennifer

Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello jennifer,We are thrilled to hear that you had an excellent experience during your stay with us! We appreciate your positive rating and we hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Tina,Thank you for sharing your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and apologize if we fell short during your stay. We appreciate you bringing this to our attention and will address the issue with our housekeeping team. We value your patronage and hope to welcome you back for a more pleasant experience in the future.

6/10 Okay

Chinandega

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean, good location
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Chinandega,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean and enjoyed its location. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of highway noise
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Roger,Thank you for your feedback. We apologize for any inconvenience caused by the highway noise during your stay. We understand that noise can be disruptive and we will take your comment into consideration for future improvements. We hope you will consider staying with us again in the future.

8/10 Good

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Alejandra, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Mr and Mrs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience, good amenities and the place was clean and quiet. Can’t ask for much more than that.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Mr and Mrs,Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our amenities to be satisfactory and enjoyed the clean, quiet atmosphere. Our team strives to provide exceptional service, and we're glad to hear that we met your expectations. We hope to welcome you back again in the future.

10/10 Excellent

Karnesha

Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Karnesha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back in the future.

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello martha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Dolores

Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Dolores,We appreciate you taking the time to share your positive experience at our hotel. We are delighted to hear that you had a wonderful stay with us. We value your satisfaction and hope to welcome you back again in the future.We look forward to serving you again!

8/10 Good

Lamonte

Liked: Staff & service, amenities, property conditions & facilities
Next to Waffle House. Bathroom shower toilet need upgrade. Hair in shower
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Lamonte,Thank you for sharing your feedback regarding our hotel. We appreciate your input and apologize for any inconvenience caused during your stay. We value your comments and will pass them along to our team for further consideration. We strive to continuously improve our facilities and services to provide a better experience for our guests.

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Excellent hotel in quiet area
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Ivor,Thank you for choosing our hotel and leaving your feedback. We are delighted to hear that you had an excellent stay at our quiet location. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

8/10 Good

antonio

Stayed 4 nights in Oct 2023
Response from Manager on Nov 12, 2023
Hello antonio,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall satisfactory experience during your stay. If there are any specific areas where we can improve, please do not hesitate to let us know. We value your input and hope to welcome you back in the future.

10/10 Excellent

Suzette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was exceptionally friendly. Enjoyed our stay. Thanks.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Suzette,We are delighted to hear that you enjoyed your stay with us and found our staff to be exceptionally friendly. Providing excellent service is always our top priority. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Excellent

Burt

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Burt,Thank you for taking the time to leave a 5-star review! We are delighted to hear that you had a fantastic stay with us. We strive to provide exceptional service and are thrilled that we met your expectations. Should you have any further comments or need assistance in the future, please do not hesitate to reach out to us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Convenient for my travel. My go to site to stay when I go to Petersburg.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Brian,Thank you for your kind words! We're delighted to hear that you found our hotel clean, quiet, and convenient for your travel needs. We look forward to welcoming you back on your next visit to Petersburg!

8/10 Good

Keyena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL WAS NICE
Stayed 2 nights in Sep 2023
Response from Manager on Oct 21, 2023
Hello Keyena,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and made the entire process a pleasure.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Thomas,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

LAURA, Smyrna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello LAURA,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

David

Stayed 3 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello David,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Brianna,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Monica,Thank you for your feedback. We're glad to hear that everything was okay during your stay. Hope to welcome you back soon!

10/10 Excellent

yo sehp

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello yo sehp,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Tim

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Tim,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Dianne,We can't thank you enough for sharing your feedback with regards to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our room was VERY musty and humid. The hvac unit was set to 86 so it was pulling in hot humid air from outside. The room snaked musty and was just damp feeling. I wouldn't stay here again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Jennifer, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Poorly managed. Not going back.
Response from Manager on Aug 7, 2023
Hello David,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the highway, clean rooms, friendly staff.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hi Daniel,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Matthew A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel was a bit shady but I didn’t have any problems.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hi Matthew A,Thanks for sharing this with us! Rest assured that we make sure our customers are safe within our hotel premises so no need to worry. Thank you for staying with us and have a great day.

2/10 Terrible

Kelly

Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Thank you for taking the time to rate your stay with us. Providing our guests with a safe and enjoyable experience is of extreme importance to us and I am sorry we failed to hit the mark. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Zac

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Took an hour to check in (Expedia's fault - I won't be booking through them again). The shower was not enclosed on the floor to catch the water (I guess they put me in a handicap accessible room?) and apparently not graded properly. When I showered, the water flooded the bathroom floor (partially) and flowed under the bathroom door and flooded the tiled front entrance (about 3/4 of the area). The hotel was very noisy. There were people banging around above me for half an hour or more at 10 at night to the point where I could feel it lying in bed. There were doors slamming in the hallway outside my room at 6 in the morning. Breakfast was mediocre.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Zac, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Stephen

Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Stephen, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Eve

Disliked: Cleanliness, property conditions & facilities
Room smelled like pee, the pool was green and there was a problem checking in.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 26, 2023
Hello Eve, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

MARGARET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Super clean. Nice staff. My husband and daughter enjoyed the complimentary hot breakfast. Would have given it 5 stars if it weren't for the fact that the phone didnt work to call down to the front desk and the t.v didnt work.
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello MARGARET,Thank you for your review and comments regarding our staff and breakfast. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Tawana

Traveled with family
Disliked: Property conditions & facilities
Breakfast bar restroom and pool
Stayed 2 nights in Jun 2023
Response from Manager on Jun 23, 2023
Hello Tawana, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 Okay

Cayce

Traveled with family
Liked: Cleanliness, staff & service
Closest hotel in my opinion to VMP… this was our 2nd time booking this hotel for that very reason! This year the room we stayed in had 0 water pressure (sink and shower) all you could do was take a wash cloth shower! Hotel was fully booked! Staff was extremely friendly!
Stayed 3 nights in Jun 2023
Response from Manager on Jun 12, 2023
Hello Cayce,Thank you for taking the time to share. We appreciate your feedback regarding our staff and shower. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

chris

Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello chris,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

Anne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in person. Room was clean, but beds were way too soft and mattress needed turning. Good hot breakfast.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hi Anne,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. Appreciate your feedback regarding our mattress needed that needs turning. It was our pleasure accommodating you, and we look forward to welcoming you back soon.