Exterior

Reviews of Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 824 out of 1566 reviews" "
Rating 8 - Good. 443 out of 1566 reviews" "
Rating 6 - Okay. 140 out of 1566 reviews" "
Rating 4 - Poor. 82 out of 1566 reviews" "
Rating 2 - Terrible. 77 out of 1566 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary, White Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight visit but the staff, breakfast, and hot tub were very much appreciated after a long travel day.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and mostly quiet. Great for kids. The pool was on the smaller side, but warm and clean. Good complimentary breakfast, lots of options. Beds were mostly comfortable as well. We would definitely stay again
Stayed 1 night in Mar 2024

8/10 Good

Michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet at night and had multiple dining options close by.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheng bai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this hotel. Will come back.
Stayed 5 nights in Mar 2024
Response from dushan on Mar 24, 2024
Hello Sheng baiThat's great to hear! We're thrilled to know you enjoyed your stay at Holiday Inn Express Riverport. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, feel free to let us know. Safe travels until we see you again!RegardsDushan

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from dushan on Mar 24, 2024
Dear Janet,Thank you for choosing to stay at Holiday Inn Express Riverport! We hope you had a wonderful time during your recent visit. Your satisfaction is our top priority, and we're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Dushan

10/10 Excellent

John, Cranbrook

Liked: Cleanliness, staff & service, property conditions & facilities
I will certainly stay at this hotel again.
Stayed 2 nights in Mar 2024
Response from dushan on Mar 17, 2024
Dear John,Thank you for choosing to stay with us at Holiday Inn Express Riverport and for sharing your positive feedback!We're thrilled to hear that you enjoyed your recent stay with us and that you're planning to stay with us again in the future. Your satisfaction is incredibly important to us, and we're delighted that we could provide you with a memorable experience.We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Warm regards,DushanHoliday Inn Express Riverport

10/10 Excellent

Ja Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as expected, fast check in service. But you could hear the next door talking until quite late at night. Other than that, met what I expected.
Stayed 1 night in Mar 2024
Response from dushan on Mar 17, 2024
Dear Ja Young,Thank you for choosing to stay with us at Holiday Inn Express Riverport. We sincerely appreciate your feedback and taking the time to share your experience with us.We're glad to hear that your overall stay met your expectations and that you found our check-in service to be fast and efficient. Providing excellent service is always our priority, and it's wonderful to know that we succeeded in this aspect.However, we apologize for any inconvenience caused by the noise from neighboring guests during your stay. Please know that we take guest comfort very seriously, and we will make every effort to address this issue to ensure a more peaceful environment for future guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel in the near future and provide you with an even better experience.Warm regards,Dushan Holiday Inn Express Riverport

6/10 Okay

Darshan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great but the heat in our room didnt work it only blows full hot or full cold.
Stayed 1 night in Feb 2024
Response from Farah Dawood- GM on Mar 13, 2024
Darshan We're thrilled to hear that our accommodations met your needs perfectly! It's always a pleasure to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back on your next visit. Thank you for choosing us!

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
I will be staying there again, just the place I needed.
Stayed 2 nights in Feb 2024
Response from Farah Dawood- GM on Mar 13, 2024
MalloryWe're thrilled to hear that our accommodations met your needs perfectly! It's always a pleasure to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back on your next visit. Thank you for choosing us!

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Mar 2024
Response from Farah Dawood- GM on Mar 13, 2024
Hi Ben Thank you for taking the time to share your feedback with us! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're always striving to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included. A little far from the airport for a late arrival and overnight between flights. Otherwise it was great.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Joanne,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our breakfast offerings during your stay.We understand that our location may have been a bit inconvenient for a late arrival and overnight stay between flights, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience in this matter.If you have any further comments or if there's anything we can do to improve your experience in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay.

10/10 Excellent

Randall, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dushan on Mar 5, 2024
Dear RandallWe're delighted to hear that you had a fantastic stay at Holiday Inn Express Riverport. Your 5/5 rating means a lot to us! .We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back again soon for another wonderful experience. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Warm regardsDushan

10/10 Excellent

Bille

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms are nice the staff are very friendly I would recommend to anyone
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Hi BilleThank you for your kind words and recommendation! We're thrilled to hear that you found our rooms nice and our staff friendly during your stay with us.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted to know that we met your expectations. If there's anything else we can do to make your stay even better or if you have any further feedback, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Hi Vincent Thank you so much for taking the time to leave us a perfect 5/5 rating! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly gratifying to know that we succeeded in providing you with a memorable and enjoyable stay. Your feedback motivates us to continue delivering exceptional service to all our guests.We appreciate your support and recommendation, and we look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Umair

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is good family hotel but they need to improve the following items 1) self parking spaces - limited spots 2) the thermostat in the room - didn’t work properly it was either too hot or too cold 3) in-room entertainment - they have smart TVs but they don’t work
Stayed 5 nights in Feb 2024
Response from GM on Mar 4, 2024
Mr Umair Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found us to be a good family hotel, and we appreciate your insights on areas where we can improve.We apologize for any inconvenience you experienced with the limited self-parking spaces. We understand that parking availability is essential for our guests, and we will explore options to address this concern.Regarding the thermostat in your room, we apologize for any discomfort caused by its functionality. Our maintenance team will investigate this matter to ensure that all room thermostats are working properly for our guests' comfort.Additionally, we regret any inconvenience caused by the in-room entertainment not working as expected. We will work to resolve any issues with our smart TVs to provide our guests with a seamless entertainment experience during their stay.Your feedback is invaluable to us as we strive to enhance our guests' experience, and we thank you for bringing these matters to our attention. If there are any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay there. Loved the room the pool the breakfast and all the customer services we received. Will come back again!
Stayed 2 nights in Feb 2024
Response from GM on Mar 4, 2024
HI DanaThank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and enjoyed our rooms, pool, breakfast, and customer service.Ensuring our guests have a memorable and enjoyable experience is our top priority, and we're delighted that we could meet your expectations during your time with us. We appreciate your kind words and your intention to return.We look forward to welcoming you back for another great stay in the future! If there's anything specific you'd like for your next visit, please feel free to let us know.

8/10 Good

Renee and Kris Frederick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very quiet hotel. And good location between the airport and BC ferry.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Hi Renee and Kris Thank you for your review! We're glad to hear that you appreciated the quiet atmosphere of our hotel and found our location convenient for your travels between the airport and BC ferry.Ensuring our guests have a peaceful and convenient stay is important to us, and we're delighted that we could provide that for you. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know.We hope to have the opportunity to welcome you back for another quiet and comfortable stay in the future!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
HI EduardoThank you for your brief yet positive feedback! We're delighted to hear that you had a very good experience during your stay with us.If there's anything specific that made your stay enjoyable or if there's anything else we can do to improve your experience for future visits, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Hi Julie Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a fantastic experience with us and that you rated us 5 out of 5 stars.Your feedback truly means a lot to us and serves as a great source of motivation for our team to continue delivering exceptional service. We are delighted that we were able to meet your expectations and provide you with a memorable experience.We look forward to welcoming you back again soon and exceeding your expectations once more. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know.Thank you again for your support and for choosing us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff, convenient location near a public pool, we enjoyed a swim before going out in Vancouver.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
hi Michael Thank you for your wonderful review! We're delighted to hear that you found our staff welcoming and that you enjoyed the convenience of our location near the public pool. It's great to know that you were able to relax and enjoy a swim before exploring Vancouver. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we could contribute to your positive stay. If you ever find yourself back in the area, we'd love to welcome you again!

10/10 Excellent

Afolabi Olusegun

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay there. The Free breakfast was a good benefit and their service was great!
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Hi Afolabi Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our complimentary breakfast to be a valuable benefit. Providing excellent service is always our top priority, and we're delighted that you found our team to be accommodating. If your travels bring you back our way, we'd love to have the opportunity to welcome you again.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. The breakfast was good. The basketball court is a nice idea and something I haven’t seen at other hotels. The room was nice and it was clean. I like having the option of the different pillow types in the room (soft or firm)
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Lisa We're delighted to hear that you had a positive experience during your stay with us! Thank you for acknowledging our friendly staff, tasty breakfast, and the unique addition of our basketball court. Providing a variety of pillow options is just one of the ways we aim to enhance our guests' comfort, so we're glad you appreciated that too. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Big points for friendly, welcoming front staff :)
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Jade Thank you very much for your kind words! We're thrilled to hear that our front staff made such a positive impression on your stay. Providing a warm and welcoming atmosphere is something we prioritize, and we're delighted that it made your experience with us memorable. We'll be sure to pass along your compliments to our team. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Jessica Wow! Thank you so much for taking the time to leave us such a fantastic 5/5 review! We are absolutely thrilled to hear that you had a wonderful experience during your stay with us.It's always our goal to provide the highest level of service and hospitality, and your positive feedback reaffirms that we're on the right track. We are delighted to know that you enjoyed your time with us, and it means the world to our team to receive such positive recognition.

10/10 Excellent

Sierra

Stayed 1 night in Feb 2024
Response from Farah Dawood- GM on Mar 20, 2024
Hi Sierra Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We look forward to serving you again in the future!

10/10 Excellent

Rubie

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff Adi, is very helpful and great customer service.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Rubie Thank you for your email! We truly appreciate your feedback regarding Adi's exceptional customer service. It's always rewarding to hear when our team members make a positive impact on our guests' experiences. We'll be sure to pass along your kind words to Adi and the rest of our team. If there's anything else we can assist you with during your stay or in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Eileen Wow! Thank you so much for taking the time to leave us such a fantastic 5/5 review! We are absolutely thrilled to hear that you had a wonderful experience during your stay with us.It's always our goal to provide the highest level of service and hospitality, and your positive feedback reaffirms that we're on the right track. We are delighted to know that you enjoyed your time with us, and it means the world to our team to receive such positive recognition.Your kind words about [specific aspects mentioned in the review, such as service, amenities, cleanliness, etc.] are truly appreciated. We take great pride in ensuring our guests have a memorable and comfortable stay, and it's rewarding to hear that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another exceptional experience. If there's anything specific you loved and would like to highlight or if there are areas where we can further enhance your experience, please feel free to share your thoughts.Once again, thank you for choosing The Holiday Inn Express Riverport and for sharing your positive experience. We're grateful for guests like you, and your feedback motivates us to continue delivering outstanding service.

6/10 Okay

Rose

Business traveler, Traveled with partner
The bed was way too soft. Prefer hotels without carpet. The complimentary breakfast was great.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Rose, Thank you for taking the time to share your feedback with us following your recent stay. We greatly appreciate your insights, as they help us improve and tailor our services to better meet the preferences of our guests.We're delighted to hear that you enjoyed our complimentary breakfast offerings! Providing a satisfying start to the day is important to us, and we're thrilled that you found it great.We're sorry to hear that the softness of the bed did not meet your expectations. We understand that preferences for mattress firmness vary among guests, and we apologize for any discomfort you experienced. Your feedback regarding the bed softness is duly noted, and we will consider this as we continue to enhance the comfort of our accommodations.Additionally, we understand your preference for hotels without carpeting. While we do have carpeting in our rooms, we appreciate your feedback and will keep it in mind as we consider future updates and renovations to our property.Once again, thank you for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Breakfast is good. Place is clean and quiet.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Elizabeth, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a pleasant experience during your stay with us.It's fantastic to know that you found our staff to be friendly, as providing excellent customer service is a top priority for us. We're also delighted that you enjoyed our breakfast offerings and found them to your liking. Additionally, we're glad that you found our place clean and quiet, as we strive to provide a comfortable and relaxing environment for all our guests.Your feedback is greatly appreciated, and it will serve as motivation for our team to continue delivering exceptional service and maintaining high standards throughout the property.We're grateful for the opportunity to have hosted you, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
VERY accommodating. Friendly check in service. Great shuttle to and from airport
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Mary Thank you so much for your wonderful review! We're thrilled to hear that our staff were able to assist you during your stay and that you found them to be very helpful.Providing exceptional service is at the core of what we do, and it's always rewarding to receive positive feedback about our team. We strive to ensure that every guest has a comfortable and enjoyable experience, and we're delighted that our staff's dedication made a positive impression on you.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team members. We're grateful for the opportunity to have hosted you, and we hope to welcome you back for another great stay in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.

2/10 Terrible

Colt Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Mr Lee,Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologize for any inconvenience or disappointment you experienced during your time with us. It is unfortunate that you had to experience the fire evacuation, but is is for your own safety and we had if fixed within minutes.

6/10 Okay

john

Disliked: Property conditions & facilities
I was disappointed to have given them a rating of only 3 stars. Unfortunately, there was an unexpected fire alarm that went off around 5:00 am ish which completely disrupted my sleep. The loud and persistent sound of the alarm made it impossible for me to go back to sleep. However, I would like to add that overall, my stay was good. It was just unfortunate that this incident happened at a time when the hotel was fully booked with players participating in a tournament. Despite the inconvenience caused by the alarm, the hotel provided a comfortable and pleasant stay.el.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Hi John Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the unexpected fire alarm during your stay. We understand how disruptive such incidents can be, especially when trying to rest peacefully. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short in delivering a seamless experience during your visit.We're pleased to hear that, overall, you found your stay to be comfortable and pleasant. It's our goal to ensure that every guest feels welcomed and valued throughout their time with us. Your comments regarding the incident have been duly noted, and we will use them to further improve our services and procedures to prevent similar occurrences in the future.

10/10 Excellent

Wally Boy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 22, 2024
Wally boy Wow! Thank you so much for taking the time to leave us such a fantastic 5/5 review! We are absolutely thrilled to hear that you had a wonderful experience during your stay with us.It's always our goal to provide the highest level of service and hospitality, and your positive feedback reaffirms that we're on the right track. We are delighted to know that you enjoyed your time with us, and it means the world to our team to receive such positive recognition.Your kind words about [specific aspects mentioned in the review, such as service, amenities, cleanliness, etc.] are truly appreciated. We take great pride in ensuring our guests have a memorable and comfortable stay, and it's rewarding to hear that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another exceptional experience. If there's anything specific you loved and would like to highlight or if there are areas where we can further enhance your experience, please feel free to share your thoughts.Once again, thank you for choosing The Holiday Inn Express Riverport Richmond and for sharing your positive experience. We're grateful for guests like you, and your feedback motivates us to continue delivering outstanding service.

10/10 Excellent

Byron, Powell River

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything in south Richmond and entertainment row
Stayed 8 nights in Feb 2024
Response from GM on Feb 18, 2024
HI Byron Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring all that South Richmond and Entertainment Row have to offer. Providing our guests with easy access to nearby attractions and amenities is always a priority for us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it to be very far away from a built up center which made it quiet but inconvenient for getting food or other essentials. The room was huge and the kitchen was big enough to cook Thanksgiving dinner but the bathroom was so small you could barely turn around. For an overnight stay before boarding the plane i would prefer less kitchen and more bathroom.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Hi Elizabeth Thank you for sharing your feedback with us. We appreciate your perspective on the convenience of our location and the amenities provided in the room.We're glad to hear that you found our location peaceful due to its distance from built-up areas. However, we understand that this may have made it less convenient for accessing food and essentials. We will take your comments into consideration as we continue to strive for a balance between tranquility and accessibility for our guests.It's great to hear that you found the room spacious and the kitchen well-equipped. We apologize for any inconvenience caused by the size of the bathroom. Your feedback regarding the balance of space allocation in the room is valuable to us, and we will certainly take it into account for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and convenient stay. If there's anything specific we can do to accommodate your needs, please feel free to let us know. Thank you again for sharing your thoughts with us.

10/10 Excellent

Shyna

Stayed 1 night in Feb 2024
Response from Farah Dawood- GM on Mar 20, 2024
Hi Shyna,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We look forward to serving you again in the future!

8/10 Good

Kerry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciate the 24 hr airport shuttle
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Hi KerryThank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated our 24-hour airport shuttle service. Ensuring our guests have convenient and reliable transportation options is a top priority for us, especially for those traveling to and from the airport. We're glad this amenity added value to your stay, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Quite impressed with the service provided, free breakfast and free transportation to the Vancouver international airport.
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for sharing your experience! We're delighted to hear that you were impressed with our service, including the complimentary breakfast and transportation to the Vancouver International Airport. Providing convenience and value to our guests is always our top priority. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

Justine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating, the rooms were nice, very well soundproofed (so quiet!) and spacious, the airport shuttle was super convenient and the breakfast was an awesome add-on. Would definitely recommend :)
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
We truly appreciate your kind words! It's wonderful to hear that you found our staff friendly and accommodating, enjoyed the comfort of our spacious and soundproofed rooms, and appreciated the convenience of our airport shuttle service and complimentary breakfast. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff very nice and helpful. Rooms clean
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had such a positive experience during your stay, and we're especially glad that our staff, rooms, shuttle service, and breakfast met your expectations. We'll be sure to share your kind words with our team, as it's always uplifting to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back again soon!"

10/10 Excellent

hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service and amenities, and it's incredibly rewarding to know that we exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Rian James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service and amenities, and it's incredibly rewarding to know that we exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Edwilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is courteous and kind. The property is very safe. Excellent customer service. Will be back again . This property is highly recommended . The Continental breakfast ia awesome
Stayed 6 nights in Feb 2024
Response from FARAH on Feb 11, 2024
Dear EdwilsonThank you for your kind words! We are delighted to hear that you had a wonderful stay at Holiday Inn Express Riverport. Our team works hard to provide excellent customer service and ensure the safety and comfort of our guests. We are thrilled to know that you enjoyed our Continental breakfast and that you plan to come back again. Your recommendation means a lot to us. We look forward to welcoming you back soon!Warm regardsFarah

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The stay, the room & the rate was great. Our problem was we rented 2 rooms & the put a &300 hold on our credit card. They didn’t even tell us at the front desk when were checking in. They said in the morning that their policy is $150 per room. Their rooms weren’t even $150, the hold was more than each room. All the places we stayed on our trip to BC, most places put $100 or $50 & some put $0. Just nice to know ahead of time, we would have booked some where else!!
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the hold placed on your credit card. We understand that clear communication regarding policies is essential for a smooth and enjoyable stay, and we regret that this was not properly communicated to you at check-in. Your feedback is valuable to us, and we will take steps to ensure that such situations are addressed and communicated better in the future. We appreciate your understanding and hope that despite this issue, you were able to enjoy your stay with us. If there is anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Zharina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from Farah on Feb 11, 2024
Dear ZharinaThank you for choosing to stay with us at Holiday Inn Express Riverport. We appreciate your kind words and are delighted to hear that you enjoyed your time with us. We hope to welcome you back again in the future. Thank you for being our guest!RegardsFarah

10/10 Excellent

CALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Farah on Feb 11, 2024
Dear CalvinThank you so much for your kind comment! We are thrilled to hear that you enjoyed your stay at Holiday Inn Express Riverport. We hope to welcome you back again soon. Safe travels!RegardsFarah

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 1 night in Feb 2024
Response from Farah on Feb 11, 2024
Dear StevenThank you for your kind comment about our friendly staff at Holiday Inn Express Riverport. We are delighted to hear that you had a positive experience during your stay with us. We look forward to welcoming you back in the future!RegardsFarah

10/10 Excellent

Laurel

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy check-in, and comfy, clean room. Just perfect for an overnight stay.
Stayed 1 night in Feb 2024
Response from Farah on Feb 11, 2024
Dear LaurelThank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a great and easy check-in process and that you found your room to be comfortable and clean. We are glad we were able to provide the perfect accommodations for your overnight stay. We hope to welcome you back to Holiday Inn Express Riverport again in the future!RegardsFarah

8/10 Good

Saorsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing stay, would definitely book again.
Stayed 5 nights in Feb 2024
Response from farah on Feb 11, 2024
Dear SaorsaThank you for your kind comment! We are delighted to hear that you had a relaxing stay at our Holiday Inn Express Riverport. We strive to provide our guests with exceptional service and comfort, and we are thrilled to hear that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing to stay with us!RegardsFarah

10/10 Excellent

Annalisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and nice room. Breakfast was great with a lot of choices! We will be back for sure!
Stayed 1 night in Feb 2024
Response from Farah on Feb 11, 2024
Dear AnnalisaThank you for choosing to stay at Holiday Inn Express Riverport and for taking the time to leave such a kind comment. We are delighted to hear that you enjoyed your stay and that our friendly staff, clean rooms, and breakfast options met your expectations. We look forward to welcoming you back on your next visit!RegardsFarah