Digital Keys with NFC technology - programmed for the room -- did not open the room.
The Digital Lock on the Door -- initially refused to lock the room -- this was in the morning. When we returned by around 11pm -- we found that he digital lock refused to OPEN the room. So much so that it refused to open even with the Manager's Master Key. We (my, my wife and 2 kids) -- were asked to sleep in a different room. Next day morning, we finally got access to our luggage after a local locksmith came and opened the door handle with the traditional "wire". Ended up being 3 hours late to a personal event. Still awaiting the so called refund
The only silver lining -- is that the manager travelled 1 hour in the middle of the night to see if his master key could open our room. We appreciate the effort.
Comment from Hotel Management
May 12, 2016 by Rebecca R., Hotel Management
We deeply apologize that you were locked out of your room due to the lock malfunction. Our GM is reaching out to Expedia and you to ensure that the refund was processed. Sometimes it can take a few days to show, and we want to be sure that it has indeed occurred. Again, we apologize for the inconvenience, and hope that you will choose to stay with us again the next time you visit our area.