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Overview of Best Western Premier Richmond City Gateway

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Best Western Premier Richmond City Gateway

3 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationShockoe Slip6 min drive
    Popular LocationEdgar Allan Poe Museum11 min drive
    Popular LocationBroad Street11 min drive
    AirportRichmond, VA (RIC-Richmond Intl.)16 min drive

Choose dates to view prices

  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

    Room amenities

    • 265 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

    Room amenities

    • 265 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)
  • Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

    Room amenities

    • 250 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible, Refrigerator & Microwave

About this area

Richmond

Located in Richmond, Best Western Premier Richmond City Gateway is in an area with good airport proximity and shopping. The National and Altria Theater are cultural highlights, and some of the area's popular attractions include Science Museum of Virginia and Children's Museum of Richmond. Looking to enjoy an event or a game while in town? See what's happening at Richmond International Raceway or Richmond Coliseum. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Shockoe Slip - 6 min drive
  • Virginia Commonwealth University - 8 min drive
  • Edgar Allan Poe Museum - 11 min drive
  • Broad Street - 11 min drive
  • Virginia State Capitol - 15 min drive

Getting around

  • Richmond Main Street Station - 8 min drive
  • AirportRichmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • The Victor Bar & Grill — 1 min walk

About this property

Best Western Premier Richmond City Gateway

3-star Richmond hotel in North Chesterfield with free parking
A restaurant, an outdoor pool, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a 24-hour business center, and conference space. All 167 rooms boast deep soaking tubs and offer free WiFi and MP3 docks. Free wired Internet and refrigerators are standard, as are LCD TVs with cable channels.
Best Western Premier Richmond City Gateway offers 167 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 1 meeting room
  • Conference space (3900 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

Can I cancel my reservation for free at Best Western Premier Richmond City Gateway and receive a full refund?
Yes, Best Western Premier Richmond City Gateway offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Premier Richmond City Gateway cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Premier Richmond City Gateway?
As of Jan 18, 2021, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on Jan 19, 2021 start from $89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Best Western Premier Richmond City Gateway have a pool?
Yes, this property has an outdoor pool.
Is Best Western Premier Richmond City Gateway pet-friendly?
No, pets are not allowed at this property.
How much is parking at Best Western Premier Richmond City Gateway?
Self parking is free at this property.
What time is check-in at Best Western Premier Richmond City Gateway?
Check-in is from 3 PM - 2 AM.
What time is check-out at Best Western Premier Richmond City Gateway?
Check-out is at 11 AM.
Where is Best Western Premier Richmond City Gateway located?
Located in North Chesterfield, this hotel is within 9 mi (15 km) of Shockoe Slip, Greater Richmond Convention Center, and Broad Street. Virginia Commonwealth University and The National are also within 9 mi (15 km).
3.6
Good
Rating 5 - Excellent. 213 out of 811 reviews
5 - Excellent 26%
Rating 4 - Good. 262 out of 811 reviews
4 - Good 32%
Rating 3 - Okay. 172 out of 811 reviews
3 - Okay 21%
Rating 2 - Poor. 95 out of 811 reviews
2 - Poor 12%
Rating 1 - Terrible. 69 out of 811 reviews
1 - Terrible 9%

3.8/5

Cleanliness

3.8/5

Staff & service

3.1/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusty, not clean, no access to tv, very slow response
Stayed 1 night in Sep 2020

3/5 Okay

This property is currently under renovations and it’s a darn good thing because they need it! I was a bit disappointed about the toilet not functioning properly most everything else is OK.
Stayed 1 night in Sep 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
The room was fine. Hotel undergoing remodel so some situations in lobby to be expected. Front desk staff unavailable/away from desk for more than acceptable periods of time that we had to wait in 2 separate occasions during an overnight stay. Front desk/maintenance Staff not wearing masks yet guests are asked to wear them. Very disappointed with staff. Room and location get a thumbs up though.
Stayed 1 night in Sep 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
No employees are wearing masks. Signs are all over must wear mask
Stayed 1 night in Sep 2020

2/5 Poor

It did not adequately warn about the renovation and the rooms are incomplete. Room was dirty with scum around base of toilet
Stayed 1 night in Aug 2020

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