Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Great value

Posted Jan 4, 2016
Other than the pool walls being dirty, to the point I wouldn't swim a second time, the hotel and staff were wonderful.
Comment from Hotel Management
Jan 7, 2016 by Corrie, Hotel Management
We are so very sorry to hear this, and will directly let our housekeeping executive manager be aware of this as well. Thank you for your feedback, we appreciate all feedback from our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2015
I loved everything about the hotel.. Friendly staff, the hotel is super clean, love the bar & pool area. Wanted to workout but all the had was cardio machines.. They need more weight variation in fitness center.
Comment from Hotel Management
Dec 31, 2015 by Corrie, Hotel Management
Thank you so much for the 5 stars and all the kind words.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

stayed on christmas

Posted Dec 27, 2015
Pros: coffee
I had a reservation for christmas eve and christmas day, was there to spend time with my Mother in a nearby rehab facility so I set the room up for 4 ppl, my brother checked in on xmas eve and the room was a suite which in the pic of rooms we ordered a suite because we needed 3 beds and the description on the suite was a 3 bed and kitchen, what we got was a king bed in one room and a pull out bed in another, now come on!!! very dissappointing to spend that kind of money to get a actual one bed room???? Then of course came back to the room on christmas day to find our beds were never changed nor made, the hotel desk person said that there was nobody to do it on christmas so heres a voucher for breakfast and gave us sheets to make our own beds. Not a good experience at this hotel. probably would stay elsewhere in the area next time in.....
Comment from Hotel Management
Jan 5, 2016 by Corrie, Hotel Management
Thank you for your feedback, we truly apologize for any inconvenience this has caused during your stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Holland, Illinois

Very nice hotel, would definitely go back.

Posted Dec 10, 2015
Pros: Cleanliness of hotel rooms.
Location: Very good location, close to nice restaurants and shopping.
We were very pleased with the hotel and location. Stayed there to do antiquing in the surrounding area.
Comment from Hotel Management
Dec 11, 2015 by Corrie, Hotel Management
Thank you Pinks for your review of the Holiday Inn Richmond, we appreciate all of your kind words. Please come back and visit when your in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2015
Outstanding staff, clean rooms. Quick in and out!!!!
Comment from Hotel Management
Nov 29, 2015 by Corrie, Hotel Management
Thank you so much for your review!
1 out of 5
by A verified traveler from Michigan

Posted Nov 16, 2015
Pros: Nothing
Cons: Everything
We made reservations for October 24th and 25th 2015 through Expedia. We called the hotel when we arrived and were told there were no reservation. We gave them our confirmation number and they reiterated that there was no reservation and that they had nothing from Expedia or nothing in our name. Therefore we booked a room in another nearby hotel. Their next move was to bill us for the room they didn't have. We contacted Expedia and they supposedly contacted the hotel and reported that the hotel had refused to cancel the charge for the room we were denied. So the whole experience which is not yet resolved was disgusting.
Comment from Hotel Management
Jan 5, 2016 by Corrie, Hotel Management
Thank you for submitting your feedback, we truly apologize for any inconvenience this has caused you.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice stay

Posted Nov 15, 2015
Hotel was very clean with a friendly staff. It met all of our expectations.
Comment from Hotel Management
Nov 16, 2015 by Corrie, Hotel Management
Thank you so much for your review.
5 out of 5
Recommended
for Couples
by A verified traveler

Good location for road trip

Posted Nov 2, 2015 on Hotels
Very handy location off highway. Hotel had everything we needed - that's why we like Holiday Inn Express hotels.
Comment from Hotel Management
Jan 9, 2016 by Corrie, Hotel Management
Thank you for the 5 star review. Please visit with us again.
4 out of 5
Recommended
for Business Travelers
by Thomas from Lebanon

Nice place but it needs a few more staff

Posted Oct 29, 2015 on Hotels
My only issue with the hotel was that it was tough to find staff at times. The bartender had to keep going to the kitchen and at times the front desk would be abandoned for minutes at a time. I think this is an issue of not enough staff rather than the fault of any individual. They were all working hard, they just had too many tasks on their plate.
Comment from Hotel Management
Jan 2, 2016 by Corrie, Hotel Management
I do apologize for your concern with the staffing here at the hotel. Thank you for bringing it to our attention. Please visit with us again if your in our area.
5 out of 5
Recommended
for Getaway With Friends
by Rawad

Posted Oct 26, 2015 on Hotels
Comment from Hotel Management
Jan 2, 2016 by Corrie, Hotel Management
Thank you for the 5 stars! Please come back and visit.
Comment from Hotel Management
Jan 2, 2016 by Corrie, Hotel Management
Thank you for the 5 stars! Please come back and visit with us again.