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Reviews of Homewood Suites by Hilton Richmond - Airport

3 out of 5
Homewood Suites by Hilton Richmond - Airport
5996 Audubon Dr, Sandston, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 252 out of 539 reviews" "
Rating 8 - Good. 163 out of 539 reviews" "
Rating 6 - Okay. 52 out of 539 reviews" "
Rating 4 - Poor. 42 out of 539 reviews" "
Rating 2 - Terrible. 30 out of 539 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property under construction but still great
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Katherine, Lynchburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room reeked of cigarette smoke. I had to leave early. It was unbearable.
Stayed 1 night in Mar 2024

10/10 Excellent

Silviu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 5 nights in Feb 2024

10/10 Excellent

CRYSTAL

Stayed 1 night in Jun 2023

10/10 Excellent

Linnie

Stayed 1 night in Jan 2024

10/10 Excellent

Linnie

Stayed 1 night in Jan 2024

8/10 Good

Della

Stayed 1 night in Nov 2023

4/10 Poor

Marisu

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help
Stayed 1 night in Nov 2023

2/10 Terrible

Sandra

Disliked: Staff & service, property conditions & facilities
When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.
Stayed 3 nights in Nov 2023

6/10 Okay

Lauren

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud
Stayed 1 night in Nov 2023

6/10 Okay

Asha

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
The suite has lady bugs and heater was not working.
Stayed 2 nights in Nov 2023

4/10 Poor

MELISSA, Venice

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Drevon

Stayed 3 nights in Oct 2023

4/10 Poor

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Lorenz

Stayed 1 night in Oct 2023

6/10 Okay

Rob

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.
Stayed 2 nights in Sep 2023

2/10 Terrible

leslie, Sandston

Disliked: Staff & service, amenities, property conditions & facilities
Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice temporary living with a true suite instead of one room.
Stayed 1 night in Sep 2023

10/10 Excellent

Jerome, West Chester

Liked: Property conditions & facilities
It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.
Stayed 2 nights in Aug 2023

4/10 Poor

Floyd

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.
Stayed 1 night in Aug 2023

10/10 Excellent

Gervin

Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Stayed 3 nights in Jul 2023

8/10 Good

Carolyn

Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Laurette

Stayed 2 nights in Jun 2023

10/10 Excellent

Wanda, Crozet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Tanika, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good and the pool was nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...
Stayed 10 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean
Stayed 1 night in Jun 2023

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities
I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA. First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.
Stayed 3 nights in Jun 2023

8/10 Good

PAMELA

Stayed 1 night in May 2023

6/10 Okay

Alisa

Liked: Staff & service
Disliked: Property conditions & facilities
Theres nothing to eat around there except for that Mexican restaurant
Stayed 3 nights in May 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in May 2023

2/10 Terrible

PG

Business traveler
I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.
Stayed 1 night in May 2023

8/10 Good

Amy

Stayed 1 night in May 2023

10/10 Excellent

Daniel

Stayed 1 night in May 2023

2/10 Terrible

Michael

I liked everything but the 75 dollar pet charge
Stayed 1 night in May 2023

2/10 Terrible

Thomas

Stayed 1 night in May 2023

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.
Stayed 2 nights in May 2023

10/10 Excellent

Phillip

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Tammy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice and efficient
Stayed 1 night in May 2023

4/10 Poor

Paul

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty. Needs major renovating.
Stayed 1 night in Mar 2023

4/10 Poor

Wayne

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Stay Here
Rooms not as clean as they should be. The Mattress felt like you were sleeping on "ROCKS" Worst night sleep ever!!!
Stayed 2 nights in Mar 2023

8/10 Good

wilfredo

Stayed 1 night in Mar 2023

10/10 Excellent

Aubrey

Stayed 1 night in Feb 2023