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Reviews of Clarion Pointe Richmond North near University

2.5 out of 5
Clarion Pointe Richmond North near University
1751 Lexington Rd, Richmond, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 283 out of 550 reviews" "
Rating 8 - Good. 157 out of 550 reviews" "
Rating 6 - Okay. 62 out of 550 reviews" "
Rating 4 - Poor. 32 out of 550 reviews" "
Rating 2 - Terrible. 16 out of 550 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly clean, quiet & beyond adequate for the price. A great value for what you’d expect. Nice place!
Stayed 1 night in Apr 2024

6/10 Okay

Monique

Liked: Staff & service
I had read the reviews about hearing people talk later at night, and yes that is very true. I would recommend that you serve bread with the breakfast choice not just bangles . When we arrived staff clerk was very nice, polite and accommodating. The morning clerk didn’t even acknowledge with a smile or good morning. Asked if we were checking out .
Stayed 1 night in Apr 2024
Response from Betty J General Manager and staff on Apr 24, 2024
Dear Monigue,Thank you for choosing to visit with us. I will be sharing your response with the staff so that we can better accommodate you and all our other guests better in the near future. Kind regards,

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Gal at front desk was nice. Pretty inexpensive, good for what we needed-just slept for 6 hours and left
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Lyn,Thank you for choosing to stay with us. We are glad that we were able to fulfill your needs.Please visit with us again.Kind regards,

8/10 Good

Matthew

Liked: Cleanliness, staff & service
I must say, for the price this was a very nice stay. The bed was actually more comfortable than the one we had stayed at for three nights prior at a Hampton Inn. The hotel is a bit dated, but still had things like USB charging ports for today's tech. The shower was also better than the Hampton Inn we had stayed at, as the shower head was a SPEAKMAN and at a functional height. The breakfast could have been more robust, but to even have 'breakfast' for the price is a plus. We will likely stay again the next time we are in Richmond.
Stayed 1 night in Apr 2024
Response from Betty J General Manager and staff on Apr 24, 2024
Dear Mathew.The staff and I were overjoyed as I read them your feedback. Your response to the survey is motivation to us,Thank you for being our guest and you are so deeply appreciated.Warm wishes,

6/10 Okay

jami

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
THE BED WAS THE BEST PART OF OUR STAY
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Jamie.Please to know that you had a night of relaxation in our top tier Choice hotel beds.Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. We loved having you here. We sure hope to see you again soon.Kind Regards,

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean in lobby, dining area and the room. Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Michael,We appreciate your compliments.Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. We loved having you here. We sure hope to see you again soon.Kind Regards,

4/10 Poor

Austin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Water seemed like it took forever to warm up, as well as the fridge not being cold other than that safe and really clean but yeah it sucks our drinks will not stay cold
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Austin,I do apologize for your refrigerator issues. Had you called the front desk all your issues would have been dealt with.I sure hope that you do give us another chance to make your next visit a more ppleasant one.best wishes,

4/10 Poor

Kelly

Checkin was awful because of a problem with Expedia communication to the hotel. We had to wait 20 minutes when I had already paid Expedia
Stayed 1 night in Apr 2024
Response from Betty J General Manager and staff on Apr 24, 2024
Dear Kelly,We do apologize for your Expedia issues. We are working closely with them to assure we limit the check ins issues for the near future. Thank you for your patience while we figured that our for you. Please visit again soon.Sincerely,

8/10 Good

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Kellie,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. e loved having you here. We sure hope to see you again soon.Kind Regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 17, 2024
Dear Nicole,Thank you for your recent visit to the Clarion Pointe Richmond KY near the University. We love having you here.Kind regard,

10/10 Excellent

John, ALLIGATOR POINT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to get food. Towels real nice
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 12, 2024
Thank you, John, for choosing to stay with us here at the Clarion Pointe hotel in Richmond ky.Please do visit with us again soon. We love having here.Kind Regards,

8/10 Good

Dennis, Thamesford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been better.
Stayed 1 night in Apr 2024
Response from Betty J General Manager on Apr 12, 2024
Dear Dennis,Thank you for your feedback. Your opinion means a great deal to us. Sincerely,

10/10 Excellent

Ty

Stayed 1 night in Mar 2024
Response from Betty J General Manager on Apr 24, 2024
Dear Ty,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. e loved having you here. We sure hope to see you again soon.Kind Regards,

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very good price, friendly staff and easy to find.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Apr 3, 2024
Dear Phillip,Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Quiet and clean
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Apr 3, 2024
Dear Alyssa,Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service
Property was fine, room was clean and it was a quiet hotel. Common areas could have been cleaner and better maintained.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Apr 3, 2024
Dear Rebecca,Your opinion means a lot to us. Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service
far enough from main highway to be quiet . clean bed was comfortable. Breakfast not too exciting but gets you on your way.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Thank you, Douglas, for choosing to stay us. We loved having you visit with us.Kind regards,

8/10 Good

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking hotel, very clean only flaw is it took a while for water to get hot in the shower I’m taking 10 minutes or so and there was loud sound the toilet would make but you close the door and it wouldn’t bother you
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Dear Austin,Our apologies for you loud toilet. Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University.

10/10 Excellent

Megan

Rachel was amazing! So friendly and made us feel so welcome! Especially with my littles running around
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Dear Megan, Thank you for recognizing the kindness of RachaelI will passed feedback to her to let her know how wonderful she is,Sincerely,

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very nice and knowledgeable about the area and the University. The beds are firm and comfortable and i slept great. The inside and outside are clean
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Dear Melody.Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. You are truly valued. Best wishes,

10/10 Excellent

Larry

Stayed 1 night in Mar 2024
Response from Betty J General Manager on Apr 12, 2024
Dear Larry,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond Ky. We love having you here.Kind Regards,

10/10 Excellent

Lana

Business traveler
Clean room. Very nice staff
Stayed 1 night in Mar 2024
Response from Betty J General Manager and staff on Mar 27, 2024
Dear Lana,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. Best wishes,

8/10 Good

Heather

Traveled with family
The staff was so friendly and helpful. The room was clean and the bed was comfortable.
Stayed 2 nights in Mar 2024
Response from Betty J General Manager and staff on Mar 27, 2024
Dear Heather, We are pleased that our bed felt comfortable to you. We also that you for you kind compliment on our staff,We sure hope that you visit again soon!

8/10 Good

Julaine

Liked: Cleanliness, staff & service
Great stay for the cost. Friendly staff!
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Dear Julie,Thank you for your compliment on our staff.Sincerely,

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you'd expect in a hotel. No unpleasant surprises.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 27, 2024
Thank you for choosing to stay with us;We hope to see you again in the near future!kind regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Excellent three night stay. Thank you
Stayed 3 nights in Mar 2024
Response from Betty J General Manager on Mar 15, 2024
Dear Tracy,Thank you for choosing to stay with us. We are pleased that you had a excellent visit here.We hope to see you again in the upcoming future.Warm wishes,

6/10 Okay

John

Traveled with family
Clean and comfortable, however we were not able to shower one morning due to no hot water after waiting 10 minutes for it to heat up. Nothing was explained to us in regards to breakfast at arrival.
Stayed 2 nights in Mar 2024
Response from Betty J General Manager on Mar 15, 2024
Dear John,We send our deepest apologies for your hope water issues.Front desk staff should always explain breakfast hours to our guest. I will share this feedback with them to assure this mistake doesn't happen again. Thank you for being our guest!

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Walked into the bathroom and my shoes stuck to the floor. Had to put a towel on the floor. The fan in the bathroom sounded like an airplane. Tub looked dirty. Didn’t even shower.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 15, 2024
Dear Lisa,Allow me to apologize for you unpleasant experience with us. I have share for concerns with my staff and will be taking measures to make sure that this doesn't happen in the near future. I appreciate your response to the online survey.Again our deepest apologies. Knd regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Perfect location close to the school and town
Stayed 1 night in Mar 2024
Response from Betty J General Manager and staff on Mar 6, 2024
Thank you for your feedback, Denise, We look forward to your next visit.Warm wishes,

6/10 Okay

Jason

Traveled with family and small children
Liked: Staff & service
Upon arrival, we were greeted by Josh. He was very welcoming and took care of us quickly. Once we got to the room, our toilet didnt flush properly, the carpets needed some cleaning and our door had a huge gap at the top where our whole hand could fit through. Josh was very apologetic and quickly offered to have us switch rooms. The second room was much better, with comfy beds.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 6, 2024
Dear Jason, I do apologize for your room inconvenience. I am happy to know that Josh took great care of you. Thank you for being our guest. We hope to see you again real soon.Kind regards,

6/10 Okay

Jolene

Traveled with partner
Liked: Staff & service
Hotel was okay, convenient to highway, very friendly staff, clean bed and towels. Bathroom, however, is very small and outdated. Ceiling tile had water damage. Toilet is old and lower in stance for those who may prefer a higher height. Breakfast had nice selection.
Stayed 1 night in Mar 2024
Response from Betty J General Manager on Mar 6, 2024
Dear Jolene,We send our deepest apologies for any inconvenience that you may have occurred. I shared your feedback with the maintenance department and they are correcting all issues. We sure hope that you will visit with us again in the upcoming year.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific value for the money.
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Mar 6, 2024
Thank you for being guest here at the Clarion Pointe hotel Richmond near the University!Kind regards,

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low key easy in and out motel with very friendly and professional staff. I nearly live in hotels and for the price and area this is a great place to stay
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Feb 28, 2024
Dear David ,Thank you for being our guest at the Clarion Pointe Hotel Richmond ky. We appreciate your kind words. We look forward to your next visit.

6/10 Okay

Todd, Caledonia

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Feb 28, 2024
Dear Todd, Thank you for being our guest!Kind regards,

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was exceptional!
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Feb 28, 2024
Dear Margie,Thank you for choosing to stay with us. Please visit with us again in the near futureKind regards,.

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Black water stuff came out of the faucet when turned on. Apparently there was some leak that had been fixed and caused this. No hot water and the tub was unsafe, felt like I was going to fall through it. Staff was nice but will never stay here again.
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Feb 11, 2024
Dear Daniel,My deepest apologies again. That was totally unacceptable and out of my control. I do thank you for being our guest and wish that I could one day in the future get the chance to make your next visit with us a more accommodating one.kind regards,

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Betty J General Manager on Apr 3, 2024
Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff are very friendly. The room was clean and warm when we arrived. We will stay again on our next drip south.
Stayed 1 night in Feb 2024
Response from Betty J General Manager on Feb 7, 2024
Dear Peggy,Thank you for being our guest. The staff and I appreciate your wonderful compliments.We look forward to your next visit.Kind regards,

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Betty & desk staff were terrific.Accomodations were perfect for our overnight needs. We will be returning. Mike & Joan
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Feb 7, 2024
Dear Mike& Joan,We loved having you visit with us. Thank you for being awesome guest. We look forward to you visiting we us again.Be safe and warm wishes,

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Jan 23, 2024
Thank you, Linda, for visiting with us here at the Clarion pointe Hotel Richmond near the University!Best regards,

8/10 Good

ROSALDINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place however the TV is very complex to figure it out. I wish it was more basic to have access to stream channels or more variety of TV channels.
Stayed 2 nights in Jan 2024
Response from Betty J General Manager on Jan 23, 2024
Dear Rosalidina, Thank you for responding to the online survey. I do apologize for the TV complexity that you experienced. Our front desk staff was there to assist you with any question or help you may have needed.We also loved having you visit with us.Sincerely,

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us out was amazing.
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Jan 23, 2024
Dear Aurora, Thank you for your awesome complement. I enjoyed chatting with you. Thank you for being so awesome!Warm wishes,

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation. Quick check in. Breakfast was nice & hot.
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Jan 23, 2024
Dear Sara,Thank you for being an amazing guest!Please visit with us again in the near future.Sincerely,

10/10 Excellent

Olga

Nice clean hotel, will stay next time.
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Jan 10, 2024
Dear Olga,Thank you for being our guest. We look forward to your next visit with us.Kind regards,

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Betty J General Manager on Jan 10, 2024
Thank you, Christopher, for being our guest at the Clarion Pointe Hotel Richmond.Sincerely,

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
We had our grandkids with us and they had fun.
Stayed 1 night in Dec 2023
Response from Betty J General Manager on Jan 10, 2024
Dear Stuart,We are happy to know that your grandkids and yourself had fun.Thank for choosing to stay with us. Please visit with us again in the upcoming future. We love having you all here.Warm wishes,

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities
Good location and updTed property.
Stayed 1 night in Dec 2023
Response from Betty J General Manager 859-623-9121 on Jan 1, 2024
Dear Phillip,We appreciate your compliment.Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place we have stayed at in several years
Stayed 1 night in Dec 2023
Response from Betty J General Manager on Jan 1, 2024
Wow! Thank you, David,We are honored to be the nicest place for you.Your compliment means a lot to the staff.Please visit with us again soon. We loved having you here.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Staff & service, room comfort
Rachel was Aweaome
Rachel at the front desk was amazing. She helped us find food for our Christmas dinner. She was so informative bout the hotel and area. You really have a Customer Service Gem.
Stayed 1 night in Dec 2023
Response from Betty J General Manager on Jan 1, 2024
Dear Jacqueline,Rachael sends her gratitude for your nice compliments.Thank you for being a wonderful guest with us.Enjoy your upcoming New Year.

8/10 Good

Susie

Stayed 1 night in Dec 2023
Response from Betty J General Manager on Jan 23, 2024
Dear Susie, Thank you for choosing to visit with us here at the Clarion Pointe Hotel Richmond ky!