Posted Nov 15, 2016
Some of the front desk staff could have been friendlier. Others were very nice. We arrived at 2:51 for a 3 pm check in time. The front desk clerk said we had 9 minutes and to please go sit in the front parlor. Apparently they mean exactly 3 pm check in. Many other couples walked in and past the front parlor for check in after me and had now formed a line for check in ~ which I needed to get in the back of since I had been asked to go sit in the front parlor. The clerk that was working at 2:51 walked out the door promptly at 3:00 (right past me knowing I should have been the first one in line) and another clerk started checking people in. The check in process wasn't fast either ~ otherwise I may have been okay waiting in line. The room was clean and updated, but the mattress was very hard.