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Reviews of Linden Row Inn

3 out of 5
Linden Row Inn
100 E Franklin St, Richmond, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1005 reviews" "
Rating 8 - Good. 206 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property that I will stay at every time I am in Richmond. The staff wad amazing, and they treated me like royalty. I can't recommend enough!
Stayed 1 night in Jan 2024
Response from Guest Services on Apr 23, 2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anne-Marie

Liked: Staff & service, property conditions & facilities
Always stay at Linden Row Inn. Like its quaint charm, helpful staff, Parterre restaurant, comfortable rooms, & convenience to places in Richmond.
Stayed 1 night in Apr 2024
Response from Katie on Apr 23, 2024
Thank you for your review and for making Linden Row Inn your accommodations destination when visiting Richmond. We can’t wait to welcome you back for your next stay!

8/10 Good

Christine

Stayed 1 night in Apr 2024
Response from Linden Row Inn Staff on Apr 22, 2024
Thank you for your review and for choosing to stay at Linden Row Inn. We hope to welcome you back for another stay should your travels bring you back to the area.

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here a few times now and will continue to come back! Clean, friendly staff, absolutely charming, and a great location.
Stayed 2 nights in Mar 2024
Response from Linden Row Inn Staff on Apr 11, 2024
It is always a pleasure to hear when a guest has had such a great experience with us. Your review is greatly appreciated and we can’t wait to welcome you back for another great stay.

6/10 Okay

Kris

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s a unique property as each section was a row house. There is a small elevator, but loading and unloading you need to do from an outside porch with steps. Pack lightly!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

6/10 Okay

Farah

Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great location! We’ll definitely be back!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 4, 2024
Thank you for your review! It is wonderful to hear that your getaway to Richmond was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 Excellent

Eleanor, Midlothian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Linden Row Inn Staff on Apr 22, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service
Nice spacious room for a family of four. But could definitely could use more hooks/rods for hanging towels - need to have enough for four people!
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We phoned the day before requesting a cot and were told not to worry and to ask for it the day of arrival. When we arrived at the hotel they said we should have requested it and they could arrange for it the following day. The next morning we got the same story. It took two days of persisting to get the cot delivered to the room. Seemed like the staff weren't communicating and weren't interested in providing the cot. There is no room cleaning on Saturday which is fine had we been made aware at check-in. The elevator is a bit shoddy but easily fixed. It is a great hotel, clean, resident cat, restaurant looked great, although we didn't eat there. Great location to walk to the convention center. Stella's and Perly's are right around the corner.
Stayed 4 nights in Mar 2024
Response from Linden Row Inn Staff on Apr 10, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Diana, Rockville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient. Floor lamp not working.
Stayed 1 night in Mar 2024
Response from Katie on Apr 2, 2024
Thank you for your review and the compliments about our hotel and staff. We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is beautiful but ridiculous with luggage as you have to haul bags ip and down stairs. Sound carries EVERYWHERE. Doors dont close or they are slamming. Staff, except one, seemed indifferent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dr. Randy C

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. The staff and amenities were excellent.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
We are so glad to hear that you enjoyed your time at Linden Row Inn. Thank you for your review and we hope to have you come back to visit us to see all of the great things our city has to offer!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecturally unique and visually swell.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel info said breakfast available — practically nonexistent and stopped serving without prior info at 8:30am. Room was musty. Toiletries minimal — one bottle of shampoo/conditioner/gel for 4 people. Tub didn’t drain properly.
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service
The staff was highly accommodating. The inn had a unique charm, unlike chain hotels. The only negative is that the rooms were in need of a bit of renovation and some lights on the balconies were out.
Stayed 5 nights in Mar 2024
Response from Katie on Mar 25, 2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. We will address the lighting issue ASAP. Come back for another stay soon!

6/10 Okay

Margaret, Washington

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andralyn

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Carlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I loved staying at the Inn! Being surrounded by history, the street was quiet and the staff were very friendly and helpful. We really enjoyed how clean and soft the beds were! In the future, we will definitely be staying here!
Stayed 1 night in Mar 2024
Response from Katie on Mar 25, 2024
Thank you for your review! It is wonderful to hear that your getaway to Richmond was an enjoyable one and we cannot wait to welcome you back for your next stay.

8/10 Good

Janice

Liked: Cleanliness, staff & service
It was a nice enough place but certainly nothing special. So the price being charged for a basic room is outlandish. And then the prices double on weekends. I felt like I was being taken advantage of.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lamont was extra helpful and our stay was great as usual.
Stayed 1 night in Mar 2024
Response from Katie on Mar 14, 2024
Thank you for your review and the compliments about our hotel and staff. We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

8/10 Good

Tan

Traveled with family
Liked: Staff & service
Disliked: Amenities
The property is unique and has a old American charm.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 7, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

6/10 Okay

Ryan

It’s interesting. But need to use a parking garage and walk to hotel. Not convenient.
Stayed 1 night in Feb 2024

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Just noise, very nice staff and a good restaurant.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

6/10 Okay

eric

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The VIP Access benefit was two bottles of water. There is always no wifi signal and TV doesn't work during my stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel with nice comfortable rooms. First floor has “parlor room setting” common area, featuring local contemporary art that ties in beautifully with the historic features of the inn. There are 2 charming outdoor brick garden patios for seating in appropriate weather. Though we didn’t eat in their dining space this visit, the bar and adjacent room with tables looked cozy & intimate, with candlelight. There are so many wonderful restaurants within an easy distance, and the impressive Richmond Public Library is directly across Franklin Street. Parking is a little tricky, but there is a public garage around the corner. We visited during the week in February; I imagine parking is even more difficult during busier times of the year, and on weekends when a wedding party is in residence. Parking issues aside, the Linden Row Inn will remain a favorite place to stay when visiting Richmond!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 24, 2024
We want to thank you for taking the time to write this review about your positive experience. We greatly appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Ruslan, Wesley Chapel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 24, 2024
Thank you! We can’t wait to welcome you back for your next stay!

6/10 Okay

Janet

Liked: Staff & service, property conditions & facilities
The room was very noisy and not very comfortable. The location is not the best with not much around except a somewhat sketchy commercial district
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Linden Row Inn is a historic property and has personality and character. It is quiet; the staff was very kind and friendly. The only thing missing for me was the availability of good coffee and food--the cafe/restaurant is not open on Monday and Tuesday. Still, I look forward to returning again.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 24, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

10/10 Excellent

Leigh

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Was dusty, curtains, lampshades, the places that aren't always apparent. Downtown Richmond can't get better than a 4 star for area around...
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda, Luzerne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

William J.

Charming old Richmond feel. Very friendly staff.
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 24, 2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean in historic property. Restaurant on premises; limited menu but excellent food. Skip the chains. Stay here with Edgar Alan.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 24, 2024
We greatly appreciate you for taking the time to write this review and are delighted to hear you enjoyed your experience with us. Come back for another stay soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure you pet the kitty. The property is excellent and we'll definitely be back.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 24, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby parking garage was convenient and very affordable. Nice room with mini-fridge, coffee maker . . . Beautiful, inviting living room-like lobby area. What's not to love?
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 24, 2024
We are so glad to hear that you enjoyed your time at Linden Row Inn. Thank you for your review and we hope to have you come back to visit us to see all of the great things our city has to offer!

6/10 Okay

William

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved staying at this hotel. Our room was very nice and I loved Annabelle the cat. My only issue is the mattress was very hard and uncomfortable. If they got new mattress or even a good mattress topper this place would be awesome!!!
Stayed 1 night in Feb 2024
Response from Katie on Feb 9, 2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Excellent

Stern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 9, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying here again!
Stayed 1 night in Feb 2024
Response from Katie on Feb 9, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 Excellent

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Very nice, staff was great and property felt like a quaint souther plantation
Stayed 1 night in Feb 2024
Response from Katie on Feb 9, 2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic property with great character. Open garden area/courtyard is perfect for drawing, reading, or whatever your preferred method of relaxation is. I will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 2, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.