Quality Inn West End

Photo gallery for Quality Inn West End

Featured Image
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Quality Inn West End

Quality Inn West End

2.5 out of 5
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Individually-wrapped food options
8008 W Broad St, Richmond, VA, 23294

Explore the area

  • Popular LocationHenrico Doctors' Hospital4 min drive
  • Popular LocationCrump Park and Meadow Farm Museum8 min drive
  • Popular LocationLewis Ginter Botanical Garden8 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)23 min drive

Choose dates to view prices

About this area

Richmond

Located in Richmond, Quality Inn West End is in the city center. Virginia House and Agecroft Hall are local landmarks, and travelers looking to shop may want to visit Regency Square Mall and Shops at Willow Lawn. Children's Museum of Richmond and Children's Museum of Richmond are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Henrico Doctors' Hospital - 4 min drive
  • University of Richmond - 6 min drive
  • Crump Park and Meadow Farm Museum - 8 min drive
  • Lewis Ginter Botanical Garden - 8 min drive
  • Country Club of Virginia - 8 min drive

Getting around

  • Richmond Staples Mill Road Station - 5 min drive
  • Richmond Intl. Airport (RIC) - 23 min drive

Restaurants

  • Hooters — 3 min walk
  • Chadar Thai — 3 min walk
  • Outback Steakhouse — 4 min walk
  • Nick's Roman Terrace — 4 min walk
  • Thai Diner — 5 min walk

About this property

Quality Inn West End

Suburban hotel with free breakfast and fitness center
Along with a fitness center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. All 190 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include room service, premium bedding, and coffee makers.
Quality Inn West End offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn West
Quality Inn West End
Quality Inn West End Richmond
Quality West End
Quality West End Richmond
Quality Inn Richmond
Quality Inn West End Hotel Richmond
Quality Inn West End Hotel
Quality Inn West End Richmond
Quality Inn West End Hotel Richmond

Frequently asked questions

Overall score and ratings

3.1
Rating 5 - Excellent. 153 out of 964 reviews
5 - Excellent 16%
Rating 4 - Good. 250 out of 964 reviews
4 - Good 26%
Rating 3 - Okay. 233 out of 964 reviews
3 - Okay 24%
Rating 2 - Poor. 164 out of 964 reviews
2 - Poor 17%
Rating 1 - Terrible. 164 out of 964 reviews
1 - Terrible 17%

3.1/5

Cleanliness

3.5/5

Staff & service

2.8/5

Amenities

2.9/5

Property conditions & facilities

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel appears to have becone a halfway house or dormatory... lots of noise, dirt, and smell of smoking. The room had no toilet paper, tv remote, tv had poor screen quality, wet carpet from an ac that was leaking, and we asked for assistance with it all but never seen a maintenance person.... even though the front desk staff sa8d they would put a request in to maintenance.
Stayed 2 nights in Sep 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the workers didn't speak the hotel smelled the carpets were dirty they walked in my room and didn't knock i was in my towel just got out of the shower
Stayed 2 nights in Sep 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst place ever. Room was dirty. tub dirty, exposed light and wires in bathroom, dirt on walls, carpet coming up from floor..just disgusting all around. Elevators had spilled *stuff* on floor and was there the entire 3 days we stayed. just gross all the way around.
Stayed 2 nights in Sep 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was told at check in there were no towels due to lack of staff. Shower was dirty. Mold on ceiling in room.
Stayed 2 nights in Sep 2021

2/5 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Not Good
Stayed 1 night in Sep 2021