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Reviews of Residence Inn by Marriott Richmond Northwest

3 out of 5
Residence Inn by Marriott Richmond Northwest
3940 Westerre Pkwy, Richmond, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 145 out of 321 reviews" "
Rating 8 - Good. 94 out of 321 reviews" "
Rating 6 - Okay. 32 out of 321 reviews" "
Rating 4 - Poor. 25 out of 321 reviews" "
Rating 2 - Terrible. 25 out of 321 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comparably larger than most of the other hotel rooms, featured with a full sized kitchen, which would be very convenient for family trip with kids or older people who needs hot food occasionally.
Stayed 1 night in Apr 2024

8/10 Good

Rocsheda

Liked: Cleanliness, staff & service, property conditions & facilities
Guest services polite and courteous
Stayed 1 night in Apr 2024

4/10 Poor

Sidney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location fit our needs
Stayed 2 nights in Apr 2024

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Damage room
Stayed 3 nights in Apr 2024

10/10 Excellent

Edna

Traveled with partner
Our stay was so enjoyable! The staff was so great, especially the man who sets up and manages the breakfasts! We will return, great food, clean rooms and the price was very affordable!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jon

Business traveler
No hot water to shower with
Stayed 3 nights in Mar 2024

6/10 Okay

ADRIENNE

Traveled with partner
Disliked: Property conditions & facilities
The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you for sharing your experience during your recent stay. I can share that our maintenance team did fix the toilet. I have spoken with our team concerning your experience and to ensure this does not happen in the future. We hope to be given an other opportunity in the future to service you during your visit to the area.Thank you,

10/10 Excellent

Quanasia

Stayed 1 night in Feb 2024

8/10 Good

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Jan 2024
Response from GM on Mar 15, 2024
Thank you so much for sharing your feedback. I have shared your comments with our team. We look forward to your next stay and hope to improve your experience with us.Thank you,

4/10 Poor

Youngsook

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.
Stayed 2 nights in Jan 2024
Response from GM on Mar 15, 2024
Thank you for your feedback. I have spoken with our team and action is being taken to prevent this from happening in the future. We hope to be given an other opportunity in the future to show how much we have improved. Thank you,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Shaun

Stayed 1 night in Jan 2024

10/10 Excellent

Phyllis

Liked: Property conditions & facilities
Polite staff.
Stayed 1 night in Dec 2023
Response from GM on Mar 15, 2024
Thank you very much for sharing your experience with us. I have shared your comments with our team and were very appreciative that you took the time to let us know how well we did. Our goal is to always meet your needs and expectations. We hope you will visit us again during your next visit. Thank you,

6/10 Okay

Olga

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
During our stay, our room was not cleaned. Trash accumulated and we were never given proper instructions.
Stayed 6 nights in Dec 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay
We were disappointed with our stay. Took three tries to get a room. The 1st the bed was unmade, the 2nd the refrigerator didnt work. While the 3rd had a working fridge, the kitchen was dirty and the light switches were dirty. Blackout blinds were old and ripped. Overall property is old, and obviously not maintained, but not sure why it isn't being cleaned properly.
Stayed 2 nights in Dec 2023

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the complimentary breakfast, especially the corned beef hash. My only wish would be more cable channels. Also they were testing the fire alarms. I'm glad it worked, but a heads-up would have been nice.
Stayed 3 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the front desk clerks were so nice and helpful. We loved out room. We chose a suite for the extra room. This was the first time we stayed at a Resident Inn we really enjoyed it and the breakfast was great!
Stayed 2 nights in Dec 2023

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service
Different flavored waffles were good/eggs were not good. Our room didn’t have a hair dryer, so that was surprising. We had a suite which included everything needed for cooking and eating (utensils were really cheap) and even had a dishwasher and iron and ironing board.
Stayed 7 nights in Nov 2023

6/10 Okay

Bruce

Stayed 7 nights in Nov 2023

4/10 Poor

Christina, SPRING HILL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn worth a stay.
Very Clean. Amazing Breakfast and Breakfast Staff. Helpful Front Desk. Cabinetry in Handicapped unit Kitchen showing age. Handicapped Bathroom is superb. Showtime on TV is fantastic. Wifi was strong and easily navigated. Convenient Location. Great stay. #
Stayed 1 night in Nov 2023

4/10 Poor

Dang

Stayed 5 nights in Sep 2023

8/10 Good

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room was clean. We didn’t have a shower curtain in our bathroom and when we called to get one they told us we couldn’t get a shower curtain as it was locked up in housekeepers closet.
Stayed 1 night in Sep 2023

10/10 Excellent

Lelia

Stayed 5 nights in Sep 2023

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on point. Great service and amenities. Great access to restaurants and shopping stores.
Stayed 2 nights in Sep 2023

6/10 Okay

gregory

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness
There were many cockroaches in our room.
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Nice overall but needs trash bags in the rooms
Stayed 1 night in Aug 2023

4/10 Poor

Bethany

Traveled with family and small children
Disliked: Property conditions & facilities
Pool was closed during our stay and room was fairly run down
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Quick check in, the room was clean and all the appliances worked. I would stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

Bethany

Traveled with family and small children
Disliked: Property conditions & facilities
Property is run down and there were ants plus a mystry bug (hopefully a beatle).
Stayed 4 nights in Jul 2023

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, and clean room. Comfortable sleeping arrangements. Good Breakfast. Kind staff. We rolled in at 10:40 and were treated well after a long and hard day of traveling. Will stay again if in the area.
Stayed 1 night in Jul 2023
Response from Residence Inn NW on Jul 28, 2023
Thank you for staying with us. We can wait to see you on your next visit.

8/10 Good

Michael

Stayed 1 night in Jun 2023
Response from Residence Inn NW on Jul 25, 2023
Thank you for staying with the Residence Inn

6/10 Okay

Diane, CENTREVILLE

Traveled with family
Liked: Staff & service
The property looks good at first glance... but the rooms are lackluster. The kitchen sink had no hot water, the dishwasher is very loud, the stove top knobs don't work correctly, there are no pans to use in the oven and the "couch" is awful.
Stayed 1 night in Jun 2023
Response from Residence Inn on Jun 26, 2023
Thank you for taking the time to fill out a survey. Can you please let me know what room you stayed in so I can address the issues you experienced so this can be resolved for future guest.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 3 nights in Jun 2023
Response from Residence Inn on Jun 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

mary

Stayed 5 nights in Jun 2023
Response from Residence Inn on Jun 16, 2023
Thank you for stating with us.

10/10 Excellent

Brendon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room. A little dated but worked well for us.
Stayed 3 nights in May 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.

8/10 Good

Gerald L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only disappointment was the water pressure in the bathroom.
Stayed 6 nights in May 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.

2/10 Terrible

Kimberly

Stayed 1 night in May 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.

2/10 Terrible

Ben

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.

6/10 Okay

LaKia

Traveled with family
Actually, not bad. However, if the rooms are not going to be cleaned everyday, at least check in with the guests to see if they need anything and pick up the trash and dirty towels. We had to ask several times for clean towels, toilet paper, dish soap and trash bags. Also trash wasn’t picked up timely.
Stayed 5 nights in May 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us. We have addressed this with our Front Desk Associates and Housekeeping Department to ensure communication is provided about service.

8/10 Good

Jill

Stayed 5 nights in Apr 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2023
Response from Residence Inn on Jun 16, 2023
Thank you for staying with us.