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If you are flying out of Richmond, there's no better option. The shuttle runs 24/7 and the staff is extremely friendly and accommodating. The room was clean and the food served in the hotel restaurant was excellent.
Thank you for staying with uswe appreciate your feedback
4/10 Poor
Verified traveler
Nov 14, 2023
Liked: Cleanliness, room comfort
Left dangling at the airport!
We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport.
The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.
Verified traveler
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
We are very sorry for your experience. I am forwarding concerns to shuttle manager Thank you for your feedback
My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.
Andrew
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback
Our stay was excellent beginning with the check in with Anthony. He was absolutely wonderful! The room was updated and clean. The hotel was convenient to the airport for our early morning flight.
We left our vehicle at the hotel for six days. The only problem we encountered was getting the shuttle to pick us up. We had to wait 40 minutes and the driver was not friendly (which had nothing to do with our stay at the hotel). However, I probably would park my vehicle at the airport parking lot next time.
Verified traveler
Stayed 1 night in Oct 2023
Response from front desk on Nov 7, 2023
Thank you for staying with uswe appreciate your feedback!!!!
Very nice room, the food at the Bar was excellent and the location was perfect for the purpose of our trip. The breakfast was also quite good and filling.
Donald
Stayed 1 night in Nov 2023
Response from front desk on Nov 5, 2023
Thanks for staying with uswe appreciate your feedback