Exterior

Reviews of Sheraton Richmond Airport Hotel

3 out of 5
Sheraton Richmond Airport Hotel
5501 Eubank Rd, Sandston, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 464 reviews" "
Rating 8 - Good. 69 out of 464 reviews" "
Rating 6 - Okay. 29 out of 464 reviews" "
Rating 4 - Poor. 26 out of 464 reviews" "
Rating 2 - Terrible. 35 out of 464 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
If you are flying out of Richmond, there's no better option. The shuttle runs 24/7 and the staff is extremely friendly and accommodating. The room was clean and the food served in the hotel restaurant was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for an airport hotel! Rooms were big and well appointed. Lobby bar was very nice with excellent menu.
Stayed 1 night in Mar 2024

10/10 Excellent

Velma

I like everything
Stayed 1 night in Feb 2024

10/10 Excellent

Sonja

Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, prompt and friendly service, convenient airport shuttle
Stayed 1 night in Feb 2024

2/10 Terrible

Wynita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty! Poor management! Poor customer service!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend anyone to stay property was outstanding
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It served it purpose had an early morning flight an we food a great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Shalithia

Liked: Cleanliness, staff & service
I love the rooms it’s clean and comfortable the staff is very nice and respectful I would definitely recommend this place to anyone
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Great service late at night in an emergency.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Odd smell in room- shower head way too powerful and water got all over floor as a result
Stayed 1 night in Dec 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Sonja

Stayed 1 night in Dec 2023

10/10 Excellent

DARRYL

Stayed 1 night in Dec 2023

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa G.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay AGAIN!
LOVE this hotel!!! Food is outstanding and front desk staff are so great and accommodating with the customers!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk gave me a bottle of water when I was coughing. The shuttle was so handy and helpful. Beautiful bar, super clean room, great location!
Stayed 1 night in Nov 2023
Response from front desk on Nov 29, 2023
thank you for staying with uswe appreciate your feedback

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

8/10 Good

Sontrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from front desk on Nov 17, 2023
Thank you for staying with uswe appreciate your feedback

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Left dangling at the airport!
We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport. The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
We are very sorry for your experience. I am forwarding concerns to shuttle manager Thank you for your feedback

10/10 Excellent

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Reagan, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient!
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Bradley, Winston Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great room condition
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

8/10 Good

Aybike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night before an early flight out the next morning, free starbucks coffee, free shuttle to airport, highly recommend
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feed back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Our stay was excellent beginning with the check in with Anthony. He was absolutely wonderful! The room was updated and clean. The hotel was convenient to the airport for our early morning flight. We left our vehicle at the hotel for six days. The only problem we encountered was getting the shuttle to pick us up. We had to wait 40 minutes and the driver was not friendly (which had nothing to do with our stay at the hotel). However, I probably would park my vehicle at the airport parking lot next time.
Stayed 1 night in Oct 2023
Response from front desk on Nov 7, 2023
Thank you for staying with uswe appreciate your feedback!!!!

10/10 Excellent

Edward L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk on Nov 7, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Weekend at the highland Games
Very nice room, the food at the Bar was excellent and the location was perfect for the purpose of our trip. The breakfast was also quite good and filling.
Stayed 1 night in Nov 2023
Response from front desk on Nov 5, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Hope

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you are traveling
Stayed 1 night in Nov 2023
Response from front desk on Nov 5, 2023
Thank you for staying with uswe appreciate your feedback

2/10 Terrible

marvin

Stayed 2 nights in Oct 2023
Response from front desk on Nov 17, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks in the lobby was great!
Stayed 1 night in Oct 2023
Response from front desk on Oct 24, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from front desk on Oct 22, 2023
thank you for staying with uswe appreciate your feedback

10/10 Excellent

Candy

Stayed 1 night in Oct 2023
Response from front desk on Oct 24, 2023
thanks for staying with uswe appreciate your feedback

10/10 Excellent

Tim

Stayed 1 night in Oct 2023
Response from front desk on Oct 22, 2023
thanks for staying with us we appreciate your feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, shuttle service excellent, rooms “better than it’s clas”. Beddings were top notch like Ritz-Carlton/Four Seasons
Stayed 1 night in Oct 2023
Response from front desk on Oct 16, 2023
thank you for staying with uswe appreciate your feedback

10/10 Excellent

William

Traveled with family
Stayed 1 night in Sep 2023
Response from front desk on Oct 5, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

Hope

Stayed 1 night in Sep 2023
Response from front desk on Sep 27, 2023
Thank you for staying with usWe appreciate your feedback

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on Sep 27, 2023
Thank you forstaying with us We appreciate your feedback

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from front desk on Sep 21, 2023
Thank you for staying with usWe appreciate your feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect staff was extremely courteous
Stayed 2 nights in Sep 2023
Response from front desk on Sep 21, 2023
Thank you for staying with uswe appreciate your feedback

6/10 Okay

Devin

Stayed 2 nights in Sep 2023
Response from front desk on Oct 2, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

John W

Great day!
Stayed 1 night in Sep 2023
Response from front desk on Sep 13, 2023
Thank you for staying with uswe appreciate your feedback

2/10 Terrible

NISSAN, Moseley

Disliked: Staff & service, property conditions & facilities
Worse service ever….
Stayed 1 night in Sep 2023
Response from front desk on Sep 9, 2023
We are very sorry for your experience at our hotelWe appreciate the feedback

10/10 Excellent

Babu, Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
restaurant service and front desk personnel were very courteous and service minded.
Stayed 1 night in Sep 2023
Response from front desk on Sep 9, 2023
Thank you for staying with uswe appreciate your feedback

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023
Response from front desk on Sep 5, 2023
thank you for staying with uswe appreciate your feedback

2/10 Terrible

NISSAN, Moseley

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from front desk on Sep 3, 2023
thank you for staying with uswe appreciate your feedback