Ratings based on 380 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Check in staff was awesome! Room was very nice, amenities good
4 out of 5
by A verified traveler

Convenient to Coliseum

Posted Dec 23, 2016 on Hotels
I liked the location close to the Coliseum and a walk-way to a reasonably priced garage.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you so much for the review, we look forward to hosting you again in the future.
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Thank you very much for staying with us and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Nice hotel. Like the restaurant/bar. Turning into the hotel is difficult. Also difficult to get out with vehicle. Everyone is so nice and helpful.
Comment from Hotel Management
Dec 18, 2016 by General Manager , Hotel Management
Thank you so much for the great feedback regarding your recent stay. We look forward to welcoming you back when you return to Richmond.
5 out of 5
by A verified traveler

nice stay

Posted Nov 26, 2016 on Hotels
great stay for wedding
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
So gad you enjoyed your stay and we do hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 26, 2016
It was ok. Pricey parking bathroom needs attention. Vent needs clraning.
Comment from Hotel Management
Dec 3, 2016 by General Manager , Hotel Management
Thank you for taking the time to share your feedback on your recent stay. We are sorry to hear of the issues you encountered but we will forward them on to the appropriate departments so that they may be addressed.
3 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
not so good a lot of noise in the hall at all hours
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Hello and I am so sorry that you encountered alot of noise during your stay. I have shared your feedback with the Security team so we can be more proactive in addressing these issues before our guests notice. Thank you again for the feedback and I hope to have you as a guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to conference center & coliseum

Posted Nov 21, 2016
Pros: Location, cleanliness
Cons: Check in - reserved king room got double - took additional 30 minutes to change rooms
Location: close to convention center & coliseum
Attended concert at coliseum. Excellent location, close to numerous dining establishments
Comment from Hotel Management
Dec 3, 2016 by General Manager , Hotel Management
Thank you so much for taking the time to review your stay. I am glad to hear overall you enjoyed your stay but I am sorry to hear about the wait for your room. We do hope we have the opportunity to better serve you when you return to Richmond.
4 out of 5
by A verified traveler

Dirty bathroom

Posted Nov 17, 2016 on Hotels
The bathroom was not thoroughly cleaned. The shower/tub still had hair left in it, to the point where it appeared as if it was not cleaned at all. The tub did not drain and backed up while showering. There was also some sought of what appeared to be a lint roller left in the bathroom, that was also full of hair. It appeared as if the housekeepers started, but forgot to finish cleaning this room and left their material. I hope nothing gets cleaned with that lint brush/roller.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are troubled to hear of the issue you encountered with the cleanliness of your bathroom. We hold ourselves to the highest standards in regards to our cleanliness and I am so sorry we missed the mark with your stay. I have forwarded your comments on to my Housekeeping team so that they may be addressed. Thank you again for staying with us and we do hope to see you again soon.
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Rooms and service was great. Just wish the staff new a little but more about the nightlife in the area, so after our show we weren't wandering around aimlessly.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to share your review of your recent stay. I am glad that overall you enjoyed your stay but we do appreciate your feedback in regards to nightlife options. We will certainly put together some information to have it at the ready for our guests and staff to reference when the question arrises. Thank you again and do come see us again soon.