Ratings based on 1,905 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Washington
2nd time staying in this hotelPosted Mar 17, 2018
Nice size Indoor pool, kids love it! Close to Richmond DT for food!
for Everyoneby A verified traveler from Toronto
Good hotel close to airport.Posted Mar 17, 2018
Front desk was excellent helping me with details for all my needs. They were always helpful during my 4 day stay, especially since they are an airport hotel. Room and hotel very clean and quiet.
for Everyoneby A verified traveler
Posted Mar 16, 2018
Pros: Staff are very friendly.
Location: Fast food restaurants provide the worse service. Stick to the hotel restaurant.
The only inconvenience was the phone in the room did not ring at all. Just the light flickered.
by A verified traveler
Posted Mar 14, 2018
check in /out staff were extremely slow very noisy room
by A verified traveler from vancouver
Posted Mar 13, 2018
Hotel was ok On booking I was asked if I wanted a smoking room and they were avail Upon arriving I was told there were no smoking rooms in the hotel or balcony
for Everyoneby A verified traveler from Mount Albert Ontario
Posted Mar 8, 2018
Good location. Nice room but a bit on the small side
for Everyoneby A verified traveler from Vancouver Island
Mediocre experience for the pricePosted Mar 7, 2018
Pros: Close to airport, convenient shuttle
Cons: A coffee pot that doesn't spill. A little more attention to detail.
No shampoo & conditioner in our room. Couldn't call down to front desk for such things once in the shower so didn't feel quite clean after my stay. Coffee pot lid is off centred and spills coffee everywhere so only half goes in your cup. Rather disappointed with our stay.
by A verified traveler
Posted Mar 7, 2018
Blah... dont confuse it with the sandman signatre on the same street- stay at the signature
by A verified traveler from Victoria
Vending Machine outside our doorPosted Mar 7, 2018
Pros: Moxies is a good restaurant
Cons: store the vending machines in a separate room and do sound checks.
Location: access to Vancouver international airport
The hotel and staff were fine. The room had two vending machines in the hall outside the door to our room. The vending machines were accessed by other guests at 3 and 4 am. It sounded like a truck driving through our room.
for Everyoneby A verified traveler from canada
Posted Mar 6, 2018
fantastic service, great location, close to the airport with a free shuttle service,the staff are friendly and helpful we where able to check-in early