Ratings based on 363 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Super great hotel!!!!

Posted Feb 9, 2017
Pros: All of it - how clean it was, the lobby and breakfast, the furniture in the room, the bed was comfy
Location: There is a Starbucks across the street - a staple. Plus, there was a good hot breakfast. The workout room was nice.
The room was incredibly spacious and tastefully decorated. The hotel is off the main roads in Richmond and provides a nice haven from traffic.
Comment from Hotel Management
Feb 13, 2017 by Danyel Melvin, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with our newly renovated facility, cleanliness, comfort of our spacious guest suites, complimentary breakfast buffet, convenience of our location. We appreciate your feedback. Join us again on your next visit to Richmond, VA.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Excellent location in Richmond's west end.

Posted Jan 8, 2017
Pros: Friendliness of staff and getting a lightbulb changed immediately,
Could not have asked for a better place to stay. They even cleaned the snow off our car for us!
Comment from Hotel Management
Jan 9, 2017 by Danyel M., Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond, Northwest! We're delighted to hear of your overall impression of our facility and staff friendliness. We appreciate your feedback. Join us again on your next trip to Richmond, VA.
5 out of 5
Recommended
for Couples
by A verified traveler

Great Stay!

Posted Dec 8, 2016
Pros: Room was great, sitting area and King bed was great.
Cons: the controller for the Air/Heat...was crazy.
Location: Could have more delivery places for people that don't have transportation.
Great hotel, location and service. Breakfast on Sunday was great, Monday morning left some to be desired. Heating/air uncontrollable but for an overall stay was great.
Comment from Hotel Management
Jan 13, 2017 by Danyel, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with our facility, layout of our spacious guest suites, complimentary breakfast buffet. We also appreciate you sharing your concerns. Join us again on your next trip to Richmond, VA.
5 out of 5
by A verified traveler

Adventure in History

Posted Nov 19, 2016 on Hotels
Richmond is a city full of history and this was a draw for us to visit. This made the visit not long enough as there was so much to see. We chose our top things to see and saved the rest for another visit. The American Civil War Museum- Historic Tredegar and Virginia Holocaust Museum were great places to visit. We also visited The Edgar Allan Poe Museum. For lunch one of the guides suggested Perly's Restaurant. This turned out to be a Jewish deli and the food was good.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression of our facility and enjoyed your Adventure in History while staying with us. We appreciate your feedback. Join us again on your next visit to Historic Richmond, VA.
5 out of 5
by A verified traveler

Exquisite!

Posted Nov 16, 2016 on Hotels
Very nice!
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression of our facility and enjoyed your stay with us. We appreciate your feedback. Join us again on your next trip Richmond, VA.
5 out of 5
by A verified traveler

Great clean friendly hotel!!

Posted Nov 6, 2016 on Hotels
Wonderful stay..room was excellet! The night auditor was great she even called to check up on us to make sure we made our destination. .
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression of the cleanliness of our facility, spacious guest suites, and staff friendliness. We appreciate your feedback. Join us again on your next visit to Richmond, VA.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome spot to stay!

Posted Oct 30, 2016
We arrived at 1am, the staff was very pleasant about checking us in. Extremely secure hotel. Very clean room and bathroom.
Comment from Hotel Management
Jan 13, 2017 by Danyel, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression with our facility, cleanliness of our spacious guest suites, staff friendliness, safety, and security. We appreciate your feedback. Join us again on your next visit to Richmond, VA.
1 out of 5
by A verified traveler from US

Very noisy rooms. hear toilets flushing .

Posted Oct 25, 2016
Very thin walls. Would never stay there again. Very disappointed.
Comment from Hotel Management
Nov 7, 2016 by shs.ricnt.gm@marriott.com, Hotel Management
Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We appreciate you bringing your concerns to our attention regarding the noise and sincerely apologize for any inconvenience caused. Our goal is to meet and exceed our guest expectations and the "Voice of the Customer" is a key ingredient to achieving it.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

best pillows ever!

Posted Oct 23, 2016
Location: We enjoyed a fantastic meal at o'charleys. Cracker Barrel nearby. Approximately 10 miles to Richmond Convention Center. Price right.
Best nights sleep ever! Great pillows. Luxurious room layout. Very nice amenities. Need to know where to buy pillows exactly like yours!
Comment from Hotel Management
Nov 7, 2016 by shs.ricnt.gm@marriott.com, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're delighted to hear of your overall impression with our spacious guest suites, layout design, and comfort of our bedding pillows. We appreciate your feedback and looking forward to having you here with us again on your next visit to Richmond, VA.
5 out of 5
by A verified traveler

Great Hotel. We'll be back.

Posted Oct 20, 2016 on Hotels
Other than a carpet that could have been better vacuumed when we arrived, and mattresses that were quite soft (personal preference of course), we had a great, welcoming stay at an easily accessible and extremely comfortable hotel. The desk staff and breakfast service staff were fantastic. The location is pleasantly removed from the main road, with plenty of parking.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're delighted to hear of your overall impression and comfort of our facility, staff friendliness, and convenience of our location. We also appreciate your feedback regarding the cleanliness of our carpet, as it's a valuable tool used for ongoing improvement. We hope you will consider to join us again on your next visit to Richmond, VA.