Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Boston, MA

Nice Hotel & friendly staff.

Posted Nov 28, 2016
Pros: Staff are nice and friendly, room is clean and comfortable.
Cons: Food area needs to be expanded.
Location: location is perfect, close to the highway, and shopping plaza. quite as well!
It is nice, clean and value the the price. Only concern is the food area too small for all guests especially when it is busy holiday. I would recommend it and would consider it in the future!
Comment from Hotel Management
Nov 28, 2016 by Josh H., Hotel Management
Dear Mohamed, Thank you for choosing Springhill Suites RVC. It was a pleasure to host your stay. Thank you for your feedback as we are working with our breakfast team to maximize the efficiency of our food area.
3 out of 5
by A verified traveler from US

Posted Nov 26, 2016
The beds were very uncomfortable. Toiletries were not refilled.
Comment from Hotel Management
Nov 28, 2016 by Josh H. , Hotel Management
Dear J, Thank you for choosing Springhill Suites RVC and providing feedback on your stay. I will be following up with my housekeeping department to see how these were missed.
5 out of 5
by A verified traveler from US

Great hotel with an awesome staff!

Posted Nov 19, 2016
The staff was probably the nicest hotel staff I have ever encountered. They made us feel welcome and went above and beyond to make our stay there excellent. I unfortunately don't know her name but the woman that checked us in was so sweet and very helpful. I would 100% recommend this hotel if you are in the Glen Allen/Richmond area.
Comment from Hotel Management
Nov 20, 2016 by Josh H, Hotel Management
Dear Stephanie, Thank you for the wonderful comments. I will be sure to share this with the staff. It was a pleasure to host your stay and we hope to see you again soon.
4 out of 5
by A verified traveler from US

Posted Nov 14, 2016
It was a little noise because there was a soccer event. But otherwise very comfortable.
Comment from Hotel Management
Nov 17, 2016 by Josh H, Hotel Management
Dear Veronica, Thank you for choosing Springhill Suites RVC. Thank you for taking the time to review your stay. We do have on site security that roams to ensure noise is kept at a minimum but I do apologize for the noise levels.
4 out of 5
by A verified traveler from US

A little dated in my room.

Posted Nov 8, 2016
Pros: Close to where we were going.
Cons: Bathroom need an update for sure.
The room was a little dated, especially the bathroom. It was a good stay, room was clean and really large.
Comment from Hotel Management
Nov 8, 2016 by Josh H, Hotel Management
Dear Chris, Thank you for the feedback on your most recent stay. We are constantly looking for ways to improve guest experience and satisfaction. We hope to see you again soon.
3 out of 5
by A verified traveler from US

Posted Nov 7, 2016
Noises from room next to mine. Expedia requiring more info.
Comment from Hotel Management
Nov 14, 2016 by Josh H, Hotel Management
Hello Richard, Thank you for choosing Springhill Suites RVC. I'm sorry to hear there were noise issues during your stay. We do have security that constantly roams the property to ensure guest satisfaction. I will follow up as where we fell short.
5 out of 5
by A verified traveler

Nice, clean, and comfortable!

Posted Oct 7, 2016
The hotel was very clean and the hotel staff was very friendly and professional. The only complaint I have is the construction. If was tricky getting to the hotel because of it. We were informed that a Stabucks and other restaurants are being built around it.
Comment from Hotel Management
Oct 20, 2016 by Josh H, Hotel Management
Thank you for choosing the Springhill Suites Richmond Virginia Center. I'm sorry about the confusion with the nearby construction. I am pleased to announce that we will regain access to the main road at the end of the month. In addition, hopefully on your next trip through we will have a newly paved road as well as a near by Starbucks and shopping.
1 out of 5
by A verified traveler from North Carolina

Has died at check in

Posted Oct 5, 2016
Location: Was ok
Hassled by front desk person at check in. Won't stay here or use your service again
Comment from Hotel Management
Oct 20, 2016 by Josh H, Hotel Management
Wow! I apologize for the inconvenience as this is not the service we are needing to provide. I will make sure that the entire staff is always hospitable!
5 out of 5
by A verified traveler from DC

Nice hotel near Richmond Raceway

Posted Sep 17, 2016
Excellent service and the room where very clean! Free breakfast was good.0
5 out of 5
by A verified traveler

Posted Sep 17, 2016
Due to construction, getting to he hotel is a bit tricky. Once the construction is done, I am sure it will be fine.