our stay at Westin Richmond.
Posted Jul 28, 2016 on Hotels
Me and my family stayed at the Westin Richmond hotel for two nights. We had visited from Maryland for our daughters birthday who was turning 7. We were a family of five and we had two rooms joined for convenience which was great. Westin Hotel is extremely clean, the staff are kind, helpful, knowledgeable and professional. I would like to recognize afew members of staff who were exceptional. 1. Stephanie, the evening manager 2. omer, Rehema, Elena in the dining room. Trevor - the barman was not as friendly and did not make my favorite cocktail as I had requested and refused to hear my concerns when I approached him. However, the restaurant manager listened to me and resolved the issue and made me happy again. I do not remember her name but would like to recognize her as outstanding manager. overall, our stay was great and in fact when it was time to check out, my kids did not want us to leave and wished we could stay longer. we were treated like VIP'S and we would highly recommend this hotel to anyone looking for a nice hotel vacation with or without family.
Comment from Hotel Management
Jul 31, 2016 by Feliks, Hotel Management
Dear Nicholas, thank you very much for your recent stay with your family. I am glad to hear you and your family had an overall great experience and I will be sure to commend the associates you have mentioned and follow up accordingly with the other, who is typically an amazing ambassador for us. Regardless, I am glad the issue was resolved and we have won you and your family as guests of ours. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager