Ratings based on 1,491 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Run down

Posted Jul 15, 2017
Hotel is run down and water smelled like sulfur. Stains on comforter. Room was dark and dreary
Comment from Hotel Management
Jul 18, 2017 by Sales & Operations Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me
2 out of 5
by A verified traveler

Close to airport, plumbing broken

Posted Jul 11, 2017
Although the room had been cleaned, they clearly had a problem with plumbing. The toilet was blocked and overflowing. Rather than fixing the plumbing, they cleaned room and rented it out. The room was humid and foul smelling so clearly not a new problem.
Comment from Hotel Management
Jul 13, 2017 by Sales & Operations Manager, Hotel Management
On behalf of the entire hotel and staff I send my sincere apologies in regards to this matter. I have informed my chief engineer of the issue and we will look further into it. Again, my sincere apologies that we did not exceed your expectations during your recent stay with us Warmest Regards, Darcell Walker
3 out of 5
Recommended
for Everyone
by A verified traveler from Lawrence, New York

Nice hotel close to many amenities.

Posted Jul 9, 2017
It was a pleasant stay. I did have concerns about there not being any drawers to put my clothed and in my particular room there were some black markings/ discoloration on the wall that I did not like. Other than that I enjoyed my stay for the two nights. The staff were helpful and friendly.
Comment from Hotel Management
Jul 10, 2017 by Sales & Operations Manager, Hotel Management
Thank you for staying with us, rating and posting a review in regards to your stay with us. We are in the process of making many changes to our property and paint is one of the first things we will begin with as well as replacing carpeting. I am however pleased that my staff was helpful and friendly during your stay with us. Hope to see you again soon. Regards, Darcell Walker
4 out of 5
Recommended
for Everyone
by A verified traveler from Chesapeake, VA

Clean hotel and great breakfast

Posted Jul 5, 2017
Pros: the breakfast was really good
Cons: queen beds instead of full size
The beds were really small .. guess maybe I'm just used to queen beds. But 2 adults in a full size bed was pretty cramped, but ..... the rooms were clean and they didn't smell. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 6, 2017 by Sales & Operations Manager, Hotel Management
Thank you for staying with us, I am pleased you enjoyed our breakfast during your stay. I also would like to apologize for the size of the bed, we do have rooms with king beds if you prefer a king size bed. Thank you for the compliment about the staff, we aim to please. Regards, Darcell Walker
4 out of 5
Recommended
for Everyone
by A verified traveler

Please respect the do not disturb sign

Posted Jul 3, 2017
Cons: needs carpet cleaning
Besides the cleaners trying to come into the room multiple times with the do not disturb sign on door it was ok
Comment from Hotel Management
Jul 6, 2017 by Sales & Operations Manager, Hotel Management
Thank you for staying with us, rating and posting a review in regards to your recent stay at our Best Western Plus Richmond Airport Hotel, I sincerely apologize on behalf of the hotel & staff, for disturbing you during your stay with us. I will be speaking with the housekeeping department in regards to this issue. I can not apologize enough on behalf of the staff, Sincere Regards, Darcell Walker
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
My family and I have a night stay And I beautiful enjoys breakfast next morning.
Comment from Hotel Management
Jun 30, 2017 by Sales & Operations Manager, Hotel Management
Thank you for staying at our Best Western Plus Richmond Airport Hotel as well as taking time to rate and post a review in regards to your stay with us. We greatly appreciate you. Regards, Darcell Walker
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Very nice hotel

Posted Jun 28, 2017
My family and I had a great overnight stay. The hotel appeared to have been renovated, updated with new furniture, linen & appliances. The included amenities of wifi, exercise room, pool, and breakfast were great. I would definitely stay again.
Comment from Hotel Management
Jun 30, 2017 by Sales & Operations Manager, Hotel Management
Thank you for staying with us, we value the feedback of each one of our guest. We are pleased that you had a wonderful experience during your stay at our Best Western Plus Richmond Airport Hotel and hope to see you again in the future. Regards, Darcell Walker
3 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Okay Hotel Near Airport

Posted Jun 6, 2017
Pros: Near the airport and had free shuttle to and from airport. The room had a microwave and small fridge. There was guest washer and dryer.
Cons: The rooms seemed small and dark - maybe more lighting and less heavy furniture
Location: There are fast food (Arby's, Burger King, Pizza Hut, etc nearby).
We had a room with two double beds. The room seemed a little on the small side. The bathroom was also a little small. However, the room was clean and had a microwave, small fridge, and coffee pot. The TV had direct tv and so you had many channels The breakfast spread was the standard - eggs, potatoes, bacon/sausage, with waffle machines, cereals and pastry. We were on the second floor and there is washer and dryer on that floor and along with ice machine. There is a snack and soda vending machine on first floor. The staff were very pleasant. Overall it was an okay place to stay for a few days.
Comment from Hotel Management
Jun 6, 2017 by Darcell Walker, Hotel Management
Thank you for taking the time to post a review about our property. We are pleased that your stay was a great experience. I will pass along the lighting issue with my maintenance engineer and see how we can add better lighting to the rooms.
4 out of 5
by A verified traveler from Bay Area

Great overnight place close to airport.

Posted Jun 4, 2017
Pros: Convenience, relatively inexpensive, clean, comfortable.
Cons: Be sure to let know about the shuttle service!
My room was clean and peaceful and waiting for me when I arrived at close to 1 AM after a late night flight from Atlanta. I was pleasantly surprised discover the room boasted a large fridge and a microwave. Breakfast was pretty good too. My only issues--there was some kind of constant electric hum in my room, even after unplugging the fridge and turning off the fan. It was either coming from the calling system somewhere else in the building, or a large semi- with its motor running all night in the parking light right outside my double-paned window. And, I paid $20 for a one-mile cab ride from the airport, not having been informed that the hotel offered free shuttle service to and from the airport.
Comment from Hotel Management
Jun 4, 2017 by Darcell Walker, Hotel Management
Thank you for your kind words, which we were delighted to read! I am so happy that yo enjoyed our great breakfast buffet and had a clean peaceful room waiting for you to check-in. It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you and you are always welcome at our Hotel and we look Forward to your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel near the airport

Posted Jun 1, 2017
Very convenient location for our stay in Richmond. No issues. Clean and quiet. Breakfast was better than expected.
Comment from Hotel Management
Jun 2, 2017 by Darcell Walker, Hotel Management
Thanks for staying with us, we appreciate your kinds words. Hope to see you in the near future.