Ratings based on 1,142 Verified Reviews

3.8 out of 5
80% of guests recommend
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 31, 2017
Pros: Price
Cold shower, inadequate AC, amenities all closed.....
Comment from Hotel Management
Aug 2, 2017 by Dawn, Hotel Management
We apologize for the unsatisfactory stay please give us another chance as we have been going through management changes at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel close to the airport

Posted Jul 28, 2017
Short stay but all good .beds were comfortable we will come back soon.
Comment from Hotel Management
Jul 31, 2017 by Dawn, Hotel Management
Thank you for your wonderful review.
2 out of 5
by A verified traveler

Posted Jul 26, 2017
Disappointed. They reference themselves as a doubletree property but are not even close to that
Comment from Hotel Management
Jul 31, 2017 by Dawn, Hotel Management
We apologize for the unsatisfactory stay please give us another chance as we have been going through management changes at the hotel.
2 out of 5
by A verified traveler from roanoke, va

Dissappointing, wound not roccoment at this time

Posted Jul 15, 2017
Pros: Staff was nice
Cons: At this point everything
Hoter under renovation, no pool, no hottub, no working ice machines, no clean drinking water, dirty,
Comment from Hotel Management
Jul 19, 2017 by Dawn, Hotel Management
Thank you for your review. Whether negative or positive reviews we use all reviews as a learning tool. I have passed your comments to the appropriate departments to look further into your suggestions. We are glad you enjoyed your stay!
3 out of 5
by A verified traveler from roanoke, va

Disappointing. (has potential...eventually)

Posted Jul 13, 2017
Pros: Price was good, all employees we met were friendly and tried their best to assist any issues we had HOTEL HAS POTENTIAL EVENTUALLY
Cons: Hotel under construction, ( EXPEDIA SHOULD INFORM PEOPLE BOOKING ). They should not be renovating all floors at once AND taking guests,
Location: Lots to do. Look it up
Stayed for 2 nights' CONS: hotel under construction = dirty carpet in hallways, carpet coming up to the point its rippling all over the halls, no pool, no hottub (though the sign at the pool said hot tub was working ) Room was not terrible but you could see alot of water damage down the walls, peeling paint on ceilings, water filter in gym did not work, water in rooms was nasty (had to use bottles wate to make coffee). And hotel charged $2.00 for cheap $3.00 a 40 pack, No ice machines in the building worked Wearing white socks in room soon became brown on bottoms, had to travel to all floors for drinks, PROS: price, staff was nice and tried their best to assist with any issues (to the dest of their abilities)
Comment from Hotel Management
Jul 19, 2017 by Dawn, Hotel Management
Thank you for your review. Whether negative or positive reviews we use all reviews as a learning tool. I have passed your comments to the appropriate departments to look further into your suggestions. We are glad you enjoyed your stay!
2 out of 5
by A verified traveler from Charlottesville, VA

Dirty

Posted Jul 12, 2017
Close to the airport, but dirty! The toilet was leaking, the air conditioner was not cooling, the hallways & elevator looked like something from a scary movie. Gaps in the bathroom floor that was filled with dirty caulk. Filthy dirty under the sink area. We would have left for another hotel, but it was late & our flight was leaving early.
Comment from Hotel Management
Jul 19, 2017 by Dawn, Hotel Management
Thank you for your review. Whether negative or positive reviews we use all reviews as a learning tool. I have passed your comments to the appropriate departments to look further into your suggestions. We are glad you enjoyed your stay!
3 out of 5
by A verified traveler

Not as advertised on expedia

Posted Jul 8, 2017
This is not a doubletree. It WAS. Expedias description needs an update. The room was in pretty bad shape as far as minor repairs. It needs a face lift bad and using some fabric softer on the linens would be nice. The bed itself was comortable thou. Hopefully there are plans to update all the furnishings to be more modern. And the pool still has its winter cover on, so don't plan on using that this year! However, all that said, the front desk staff was great!
Comment from Hotel Management
Jul 12, 2017 by Dawn, Hotel Management
Thank you for sharing your comments. We will be undergoing a major renovations soon. As for the pool it is closed for renovations. I will pass your comments on the the front desk manager about your great service.
1 out of 5
by A verified traveler

Close to airport But building in disrepair

Posted Jul 8, 2017
Building in disrepair....phone cable didn't fit into wall outlet. My sheets had not been changed upon check in. Pool was closed with caution tape around entrances.
Comment from Hotel Management
Jul 12, 2017 by Dawn, Hotel Management
Thank you for your comments. I will share them with my staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL CLOSE TO AIR PORT

Posted Jul 3, 2017
Pros: GOOD PLACE FOR PRICE
HAD A GOOD STAY , RESTURANT HAS GOOD FOOD AND LIVE BAND ON FRIDAY NITES .
Comment from Hotel Management
Jul 10, 2017 by Dawn, Hotel Management
We are glad you enjoyed your stay. We look forward to having you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice Hotel close to the airport

Posted Jul 1, 2017
Pros: Everything
My Experience with Expedia in this travel was really bad. Expedia made big mistake with my reservation, when I arrived at the hotel. They didn't my reservation and payment. I had to way with my handicap mom for 30 minutes in the front desk. while the hotel verify with Expedia. In this year I traveled with Expedia 6 times and my mom 2 times.
Comment from Hotel Management
Jul 10, 2017 by Dawn, Hotel Management
We are glad you enjoyed your stay. We look forward to having you back.