Ratings based on 224 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Comfortable and decent restaurant. Very convenient!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Base for visiting family/close to town

Posted Mar 17, 2017
No traffic noise as rooms at back but walls thin, kept awake by TV in neighbouring room till 2.30 a m.! 11.0am check out ideal for me as no rush tho left before that. Was surprised to be asked about allergies when I booked us in for dinner and impressed to be given a whole folder to consult when ordering. Unfortunately not all menu requests were available that night. Bed comfortable and room temperature at your control tho had to leave curtains closed a lot as no screening from car park ! Had problems operating the car park barrier on leaving and receptionist didn't offer to come outside and show me what to do but nice to know it was secure overnight.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy walking distance of station & shopping centre

Posted Feb 20, 2017
Modern, clean bedrooms. Friendly , helpful staff....varied, cooked to order breakfasts. Good evening menu. Large free car park.
4 out of 5
by Niels

Family x-mas holiday

Posted Dec 27, 2016 on Hotels
Nice Place with helpfull staff and doog food
4 out of 5
by A verified traveler

Comfortable luxury

Posted Dec 10, 2016 on Hotels
Lovely hotel and really friendly staff. Would recommend. Only disappointment was having a room with two single beds instead of a double.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review. A double bed is no problem. You just need to request the room to be made up as a double prior to your arrival. Kind regards, Carianne
5 out of 5
by A verified traveler from Hartlepool

One word.....Perfect!!!

Posted Dec 9, 2016 on Hotels
Clean, comfortable and extremly cosy
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Its brilliant to see you have summed us up in a word 'Perfect' Thank you for sharing you review. Kind regards, Carianne
5 out of 5
by A verified traveler

Very Good Hotel

Posted Dec 9, 2016 on Hotels
Enjoyed my stay and is easy walking distance to Kingston
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Delighted to see you ranked us 5 out 5. Thank you for your feedback. Kind regards, Carianne
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 20, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
5 out of 5
by A verified traveler

Simply supurb

Posted Nov 17, 2016 on Hotels
This was easily the best hotel I have stayed in all year! Clean, quiet, friendly staff, lovely room.