Hi Gheorghe, thank for the great survey score!

Hi Jadith, thank you for taking the time to send in your survey score, seems like we fell short in a few areas. Hopefully we'll do better next time.

Thanks for the great review!

Thanks for the great survey score!

Hi. I'm sorry the hotel did not meet your expectations, I will have a chat with Felix but he usually gets very nice comments from the guest surveys. I will also speak with housekeeping regarding the garbage left in your drawer.

Hi Emily, thanks for the great review!

Hi Godwin, thanks for the feedback, I'm having my chief engineer take a look at the unit right now.

Thanks for the great review and kind words regarding Perla! I will send them along to her.

Hi Janae, I'm sorry we didn't meet your expectations but the good news is the hotel will be going under a refresh late 2024 or early 2025.

Hi Susana, thanks for the great review!

Hi Francheska, thanks for the 5 star review!

Hi Caribe, thanks for the great review!

Hi Ana, thanks for the great survey score!

Hi Daphne, thanks for the great review, we look forward to seeing you again in the future!

Hi David, I apologize we fell short of your expectations, I just want to clarify we do have the restaurant that is open for breakfast daily and will be reopening for dinner on or around April 15th.

Hi Terri, thanks for filling out the survey score!

Thanks for the nice survey review, I apologize there was no DND sign for the door, next time just call the front desk and they'll get one for you!

Hi Sheila, thanks for the 4 star review! Hopefully next time we can make it 5!

Thanks for the great review Jonathan!

Hi Jonathan, thanks for the positive review!

Thank you for the survey score!

Hi Jia, thanks for the great survey score!

Hi Nakia, thanks for the great survey score, look forward to your next stay at our property!

Hi Maria, thanks for the great survey score! We look forward to seeing you again in the future!

Hi Miss Nelson,Sorry for any confusion but our property is 100% smoke free. I went to the Expedia site and nowhere does it say we have smoking rooms but it does say under Property Amenities we are !00% Smoke Free.

Hi Anita, I'm sorry we fell short of most of your expectations, hopefully we can do better in the future.

Hi Margot, thank you for the survey reply, 3 out 5 is ok but I'd love to know where we fell short of a higher score.

Hi Melissa,Thanks for the great survey score and the kind words regarding Felix at the front desk! I will be sharing your comments with our staff and Felix in particular.

Hi Jenette, I apologize that we did not meet your expectations during your stay. I have forwarded your comments to our Director of Housekeeping. I can assure you that all the rooms are clean but some look dated and do need a refresh which I am told we are getting mid to late 2024.

Thank you for the kind words!

Hi Elmore, thanks for the nice words regarding our parking situation, I see we may have fallen short on other parts of your stay, was there anything in particular?

Hi Anibal, unfortunately those windows are not sound proof but I have moving forward instructed that any window replacement done on that side of the hotel to be done with sound proof windows. Thanks for the overall good score!

Hi Shalini, I'm sorry we fell short during your stay with us, I don't know the specifics though to be able discuss further.

Hi Zeki, I'm sorry we fell short of your expectations during your recent stay with us, I can't tell from the score where we fell short but if you leave some comments I will get back to you.

Thank you for the kind words and great survey score. I will be sure to share this with our staff! Hopefully we'll see you again in the future.

Hi Alyssa, thanks for the kind words I will share them with the staff. I apologize for the inconvenience at the pool, in the future just ask a front desk member to kindly remind other guests about sharing:-) We look forward to seeing you in the future!

Hi Regina, I'd like to apologize regarding the pool closure but it was last minute and the work to the ceiling needed to done. I'm happy the rest of your stay went well! If you find yourself in the area again please let me know and we will make sure it is perfect for you.

Thank you for the kind words.

Hi Graciela, I have met with our regarding the internet, leak and AC issues. We are actually upgrading our internet later this year.

Thank you for the kind words regarding the staff, I will pass it along to them!

Hi John, I would be interested to know where we fell short on your expectations during your stay.

Thank you for the kind words and I will share your comments with the staff!

Thanks for the kind words, I will share your comments with the staff and Felix in particular!

Thank you for the kind words which I will share with our staff!

Hi Steven, thank you for the positive responses on the survey!

Thank you!

Hi Susan, thanks for the kind words regarding the staff and your stay! I will pass them along to the team members!

Thanks for the kind words regarding the staff, I will pass them along!

Hi Flavio, thank you for the positive responses on the survey regarding your stay!