Ratings based on 492 Verified Reviews

4.3 out of 5
80% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
we really enjoyed the stay ! we will be back again !
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice clean hotel.

Posted May 12, 2017
Staff was friendly. Room was clean. Plenty of towels. Cleaning was on point. Good location
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Cons: I arrived at 2 pm and my room was ready. Not a big deal but I did have to wait a couple of hours.
Good place to stay, but the room coffee isn't very good. I'd stay there again.
2 out of 5
by A verified traveler from Memphis, TN

Showing Its Age and in Need of a Re-do

Posted Apr 3, 2017
Pros: Can't beat the location. Also, I still think the Hyatt Place concept is great and extremely convenient for business travel.
Cons: Update, refresh, and pay closer attention to cleaning details.
I've stayed in other locations for this chain many times over the past ten years for business travel. The concept is great, and the mid-century modern decor feels on trend and hip. But this particular hotel is looking seriously run down. The TV in the rooms is no longer a built in so that rotates to face the sofa or the bed as it was designed to do. You have to lift the TV from the stand and turn it yourself. The wood furnishings in the room were scuffed, scarred, and worn on the edges. The sofa sinks into a hole when you sit on it. The mattress had a depression in the middle that rolls you into a hole while sleeping. The bathroom shower is dark and dingy, and there was mildew in the grout between the tiles. The coffee maker was dirty. The cups were dusty. The carpet had not been vacuumed, and there were crunched up potato chips on the floor beside the sofa. The air condition is seriously loud. I will not be back to this particular hotel.
4 out of 5
by Donald

Helpful

Posted Apr 2, 2017 on Hotels
The staff was excellent and very friendly.
4 out of 5
by Jennifer

This traveler left a rating score only Posted Mar 31, 2017 on Hotels
4 out of 5
by L C

This traveler left a rating score only Posted Mar 23, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
4 out of 5
by Kenneth

Posted Mar 13, 2017 on Hotels
Only problem I had...... Spilled some buffalo sauce on my trousers.... Spot cleaned them so they wouldn't stain and left them on the sink area overnight to dry and woke up to them having ants on them..... Staff was VERY helpful and accommodating and even explained the situation because of the weather and other issues.....
2 out of 5
by Mark

This traveler left a rating score only Posted Mar 12, 2017 on Hotels