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Reviews of Best Western Premier Novina Hotel Regensburg

4.5 out of 5
Best Western Premier Novina Hotel Regensburg
Ziegetsdorfer Straße 111, Regensburg, BY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 451 reviews" "
Rating 8 - Good. 184 out of 451 reviews" "
Rating 6 - Okay. 26 out of 451 reviews" "
Rating 4 - Poor. 8 out of 451 reviews" "
Rating 2 - Terrible. 1 out of 451 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and peaceful and the room temp was perfect! I was very impressed. Breakfast was wonderful too!
Stayed 1 night in Oct 2023
Response from FO on Oct 24, 2023
Dear Elizabeth,thank you so much for your wonderful review and your visit to our hotel.We will pass your compliments on to our entire team and hope to welcome you again some time in the future.Your Best Western Welcome Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and friendly staff
Stayed 1 night in Sep 2023
Response from FO on Sep 22, 2023
Dear Thomas,thank you for you great feedback and your compliments towards our friendly staff. We will gladly forward it to them and hope to welcome you again some time soon in the future.With best regards,Your Best Western Welcome Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Great breakfast included
Stayed 2 nights in May 2023
Response from FO on Jun 22, 2023
Dear Julie,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. If you are planning your next trip to Regensburg we would be more than happy welcoming you back to our hotel.With best regards,Your Best Western Welcome Team

10/10 Excellent

anthony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay
Stayed 1 night in Nov 2022
Response from FO on Dec 14, 2022
Dear Anthony,thank you very much for your wonderful review and feedback!We are looking forward to welcome you again in the future and wish you all the best meanwhile.Your Best Western Welcome Team

10/10 Excellent

anthony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value would highly recommend it
Stayed 1 night in Nov 2022

10/10 Excellent

Cindy

Stayed 1 night in Aug 2022

8/10 Good

Diane

Stayed 1 night in Jul 2022
Response from General Manager on Aug 24, 2022
Liebe Diane, vielen herzlichen Dank für Ihr Feedback und Ihren Aufenthalt bei uns.Es war uns eine Freude Ihnen einen angenehmen und erholsamen Aufenthalt gestaltet zu haben und freuen uns sehr, dass Sie sich wohlgefühlt haben.Wir freuen uns schon, wenn wir Sie sehr bald wieder bei uns begrüßen dürfen.

8/10 Good

William

Stayed 1 night in Jul 2022

10/10 Excellent

Frano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice, clean and personnel is very professional.
Stayed 1 night in Jul 2021
Response from fo on Aug 9, 2021
Dear Frano, We would like to thank you for your wonderful feedback. We are glad to hear that our helpful staff made your stay great, we have passed your compliments on to them. We look forward to welcoming you back to Best Western Premier Novina Hotel Regensburg. Your Best Western Welcome Team

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Simple and clean
Good clean hotel. Not close to city. Room not cleaned everyday, but that may be due to covid-19 Im not sure.
Stayed 2 nights in Aug 2020
Response from Welcome Team on Aug 30, 2020
Dear Michael, thank you for taking the time to leave a review of your stay with us. We're happy that you enjoyed your time in Regensburg. The cleaning schedule is indeed due to COVID-19. All the BEST, Your Welcome Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
Stayed 2 nights in Mar 2020
Response from Welcome Team on Mar 7, 2020
Dear guest, thank you for rating your stay. We are happy you enjoyed your time here and hope to welcome you back soon. All the BEST, Your Welcome Team

10/10 Excellent

Marjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Front Office on Nov 5, 2019
Dear Marjan, thank you for your wonderful feedback. We are looking forward to welcome you again soon. Your Best Western Western Welcome Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The breakfast was AMAZING and the staff was friendly. However, my room was dirty. There were cobwebs in the corners, handprint smuges on the walls, and grunge in crevices. The worst part was how thin the walls were! I could hear my neighbors VERY CLEARLY. Also, tgere was some sort of game being watched 2 stories below me, but I could hear the men cheering very loudly. And the housekeepers gave no regard to their volume when talking in the morning outside of rooms. If you are looking for sleep, this is not the hotel for you.
Stayed 1 night in Oct 2019
Response from Welcome Team on Oct 28, 2019
Dear guest, thank you for taking the time to share your experience with us. We are very happy that you enjoyed our breakfast buffet and that our team made you feel welcome. We are sorry that the room was not up to our standards - we have let our housekeeping department know about that and about the volume of their conversations in the mornings. Thank you for sharing this Feedback. BEST regards, Your Welcome Team

10/10 Excellent

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks in room is a great add on ,nice stuff and dog friendly
Stayed 1 night in Sep 2019
Response from Welcome Team on Oct 3, 2019
Dear guest, thank you for taking the time to rate your recent stay. We appreciate the feedback and are glad that you and your dog had a great time. We look forward to welcoming you back soon and wish you all the BEST, Your Welcome Team

8/10 Good

LES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
We had issues with the air conditioning and changed rooms three times but....... once that was resolved, we enjoyed our stay. Breakfast was wonderful and location and ease of getting to the old part of town was good.
Stayed 2 nights in Aug 2019
Response from Welcome Team on Sep 14, 2019
Dear guest, thank you for sharing your impressions with your latest stay. We are sorry that there was an issue with your room, but we are glad that you notified our front desk and were able to find a solution. We are also very happy that you enjoyed our breakfast buffet and the city of Regensburg. We hope to welcome you back soon and wish you all the BEST, Your Welcome Team

10/10 Excellent

tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomr
Stayed 1 night in Aug 2019
Response from Front Office on Aug 28, 2019
Dear tyrone, thank you for the great feedback! We are looking forward to welcome you again soon. Your Best Western Welcome Team

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from Front Office on Aug 27, 2019
Dear Anonymus, thank you so much for your wonderful feedback. We look forward to welcoming you back to the hotel in the near future. Your Best Western Welcome Team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly, I stayed here during the heat wave because it had air conditioning. But it was a very nice hotel with a good breakfast.
Stayed 1 night in Jul 2019
Response from Welcome Team on Aug 4, 2019
Dear guest, thank you for taking the time to share your experience and your honest words - the air conditioning was indeed very nice to have these last few weeks ;-) We hope to welcome you back soon and wish you all the best, Your Welcome Team

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Autobahn & good breakfast
Only stayed for a couple of hours, but there was no problems as we got better room then booked. Very good breakfast but i did not like that you have to leave the area when breakfast time ends, so make sure to get there and eat before 10.30. Few parking places but cheap garage for 8€ and very close to Autobahn if you are driving through Germany.
Stayed 1 night in Jul 2019
Response from Welcome Team on Jul 20, 2019
Dear guest, thank you so much for taking the time to leave your feedback - we greatly appreciate it - and thank you for the Kind words. We would love to welcome you back! Until then, all the best Your Welcome Team

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed there for one night during business trip. Everything was perfect - very friendly staff, stylish and comfortable room, and super delicious breakfast. Would definitely come back.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service with nice employees.
Stayed 1 night in Mar 2019
Response from Welcome Team on Apr 8, 2019
Dear guest, thank you for your positive review. We are looking forward to welcome you again in the future. Your Best Western Welcome Team

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very hospitable and the staff made extra efforts to make sure we were well looked after
Stayed 1 night in Mar 2019
Response from Welcome Team on Mar 26, 2019
Dear guest, thank you for your positive review. We are looking forward to welcome you again in the future. Your Best Western Welcome Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop
Room was spotless. Breakfast choices excellent. Perfect location for business trip
Stayed 1 night in Jan 2019
Response from Front Office on Jan 21, 2019
Dear Stephen, We would like to thank you for your wonderful feedback. We are glad to hear that you were satisfied with your room, as well as our convenient location. We also thank you for your compliments regarding our breakfast as we pride ourselves in offering fresh and well prepared products. We look forward to welcoming you back to Best Western Premier Novina Hotel Regensburg. Your Best Western Welcome Team

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and friendly hotel
Great modern hotel. friendly staff and lovely breakfast choice! large rooms with everything needed for our stay-very happy!
Stayed 3 nights in Dec 2018

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Front Office on Feb 13, 2018
Dear Jean-Pierre, thank you for giving us a perfect rating and for recommending our hotel to other travelers. If you are planning your next trip to Regensburg we would be more than happy welcoming you back to our hotel. Your Best Western Welcome Team

10/10 Excellent

Univ. professor, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, highly recommended!
So happy I read the previous reviews. Almost stayed at a different hotel... Large size room Excellent bed and bedding Good breakfast Friendly staff Free parking behind hotel (or underground garage for 8 a day) No cons...
Stayed 3 nights in Sep 2017
Response from Front Office on Nov 10, 2017
Dear guest, Thank you for your kind review! We truly appreciate your kind words about our hotel. It's definitely a boost for us to hear that you have enjoyed your stay entirely and highly recommend it. We will be sure to let our staff know that they made an impact during your stay. We hope to welcoming you back to the hotel in the near future. Your Best Western Welcome Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Nice ,clean hotel ,dog friendly .Breakfast buffet is very good ,lot of parking space (garage is 8 eur per day ,or you can park outside in a back of hotel for free)
Stayed 1 night in Sep 2017
Response from Front Office on Nov 6, 2017
Dear guest, thank you for your great review! We really appreciate your comments and we are very happy to hear that you have enjoyed the cleanliness as well as the breakfast buffet in our hotel. This is really one of the things that we try to maintain in our hotel for an extraordinary stay. We look forward to welcoming you back to the hotel in the near future. Your Best Western Welcome Team

10/10 Excellent

otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Welcome Team on Sep 24, 2017
Sehr geehrter Gast, vielen DANK für Ihr tolles Feedback und dass Sie sich die Zeit genommen haben uns zu bewerten! Es freut uns immer wieder sehr, wenn sich Gäste bei uns wohl gefühlt haben! Wir freuen uns auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute! Mit freundlichen Grüßen, Ihr Best Western Welcome Team

6/10 Okay

Verified traveler

Liked: Staff & service
I expected more from a BW
The hotel was ok, located not too far from the old city by bus. You can find parking for free on the streets near the hotel. Breakfast was good. The condition of the room was not the best- dirty carpet...the toilet door is transparent and it was not comfortable.
Stayed 2 nights in Aug 2017
Response from Front Office Manager on Sep 8, 2017
Dear guest, thank you very much for taking the time to evaluate our hotel. We are happy to hear that you have enjoyed the breakfast buffet and the location. Beforehand, we are aware of the condition of the carpets and are already in the midst of exchanging all carpets to laminate flooring. We hope to welcome you again in the future to completely satisfy you. Your Best Western Welcome Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable, and with great supply of room toiletries. Helpful staff.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business travel
Good hotel, tidy and clean rooms. Could get a bit warm at times, otherwise comfortable.
Stayed 11 nights in May 2017
Response from Front Office Manager on Jul 4, 2017
Dear guest, thank you for taking the time to evaluate our hotel. We are glad to hear that you have enjoyed your stay in our hotel, especially the tidy rooms and the location. We are sorry to hear that you have missed the variety at our breakfast buffet, especially since we always have great feedback about our breakfast buffet. We would have loved to prepare something "different" for you if you just would have let us know. We hope you will visit us the next time you travel to Regensburg. Your Best Western Welcome Team

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at best Western Regensburg.
Our stay was great. The staff were great and nothing too much trouble. The breakfast was excellent with a wide selection of foods. Parking was ok due to the weekend.
Response from Welcome Team on Apr 26, 2017
Dear guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you are planning your next trip to Regensburg we would be more than happy welcoming you back to our hotel. Your Best Western Welcome Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just fine. The check-in and thecheck-out were really swift and well-managed (although a nice smile would have been great..:))
Response from Welcome Team on Mar 23, 2017
Dear guest, thank you so much for taking your time sharing your detailed experiences with us. Feedback is always very important for us in order to improve our quality of service. We are very glad to hear that you have enjoyed your stay at our hotel and we certainly have to apologize for the missing smile at your departure. We can ensure you that is not our standard. We hope to welcoming you back with a smile the next time you visit Regensburg. Your BEST WESTERN Welcome Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
I have stayed here before with great results but this time was a little different. I requested laundry service per the hotel guidelines and I was very disappointed to learn that my laundry did not make it to the cleaners. They said they didn't have a number to call me but I know that a contact phone number is always requested which I provided on my reservation. The hot water in the shower was also very inconsistent throughout my stay. Temperature would not stay the same.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 21, 2016
Dear guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. If you are planning your next trip to Regensburg we would be more than happy welcoming you back to our hotel. Your BEST WESTERN Welcome Team

10/10 Excellent

Traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It provided all we needed as far as accessibility to town, sites and the highways

10/10 Excellent

DR ZHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Welcome Team on Jul 26, 2016
Sehr geehrter Gast, vielen Dank für die positive Bewertung. Wir würden uns sehr freuen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Ihr Welcome Team

8/10 Good

Kam Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A leisure weekend
Overall was great. Hotel staffs were friendly and helpful. The complimentary breakfast was nice. The room was comfortable and clean. The only minor issue was the low water pressure of the shower. The hotel location is off from the city centre. The taxi charge for a round trip is about EUR20 total. Including this, overall price value is good.
Response from Welcome Team on Jun 28, 2016
Dear guest, thank you very much for the positive review of our hotel. We are glad to hear that you`ve enjoyed our friendly staff, your room and the breakfast. We are looking forward to welcome you again in the future. Your WELCOME TEAM

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kevin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel handy for the motorway
Very pleased with our one night stay at this hotel. Not far from the centre (by car) and very close to the motorway. Friendly staff, nice room, good food in the restaurant.
Response from Welcome Team on Jul 7, 2016
Dear guest, thank you very much for taking the time to review our hotel. We are glad to hear your stay was wonderful. We are looking forward to welcome you again soon. Your BEST WESTERN Welcome Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and good food
Good clean hotel with good food both in the evening and at breakfast
Response from Welcome Team on May 26, 2016
Dear guest, thank you very much for taking the time to evaluate our Hotel. We are glad to hear that you have enjoyed the food and the friendliness our our staff and are looking forward to welcome you again soon. Your BEST WESTERN Welcome Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good place for lodging in Regensburg
Good place for lodging. While they don't have luxury services like bell boys etc. The staff they have is really friendly
Response from Welcome Team on Jun 2, 2016
Dear guest, thank you very much for your positive review of our hotel. Even though we don't have bell boys, we would have glady assisted you with your luggage if you would have let the reception staff known. We are looking forwward to welcome you soon in our hotel. Your BEST WESTERN Welcome Team

8/10 Good

WDM, Belgrade, serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western - Regensberg
Hotel is very modern,nice. Service staff is excellent. Parking in lot next door in convenient.
Response from Hotelmanagement on May 20, 2016
Dear guest, thank you very much for taking the time to evaluate our hotel. We are happy to hear that you have enjoyed your stay and have forwarded the compliments to our staff. We are looking forward to see you again soon in the future. Your BEST WESTERN Welcome Team

8/10 Good

Emile, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a great location
Just needed a hotel with parking and proximity to the highway. It was very good value with a fairly good breakfast.
Response from Welcome Team on Jul 11, 2016
Dear guest, thank you for taking the time to evaluate our hotel. We are very happy to hear that you`ve perceived your stay as comfortable and are looking forward to welcome you again soon. Your BEST WESTERN Welcome Team

10/10 Excellent

Ohad, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like!
Very nice place, clean, friendly

8/10 Good

Richie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in general a good stay!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort