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Reviews of Radisson Hotel Old Town Riga

4.5 out of 5
Radisson Hotel Old Town Riga
Zigfrida Annas Meierovica Blvd. 10, Riga

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 642 reviews" "
Rating 8 - Good. 304 out of 642 reviews" "
Rating 6 - Okay. 49 out of 642 reviews" "
Rating 4 - Poor. 7 out of 642 reviews" "
Rating 2 - Terrible. 9 out of 642 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Anna Lazdina Front Office Supervisor on Mar 24, 2024
Dear Guest,Thank you for providing us with your valuable feedback regarding your recent stay at our hotel. We truly appreciate it as they help us to continually improve our services and ensure the satisfaction of our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Anna LazdinaFront Office Supervisor

8/10 Good

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff v helpful. Room relatively small and noisy given it was above reception, but overall to be recommended.
Stayed 2 nights in Dec 2023
Response from Front Office Team on Feb 2, 2024
Dear Helen,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location excellent and our staff very helpful. Your recommendation is greatly appreciated.We apologize for any inconvenience caused by the size of the room and the noise level. Your comments are valuable, and we will take them into consideration as we strive to improve our guests' overall experience.We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location ,excellent breakfast buffet plus additional menu for other items freshly cooked.staff very friendly and helpful.Riga is lovely city.
Stayed 4 nights in Oct 2023
Response from Front Office Team on Oct 12, 2023
Dear Alan,Thank you for your kind words and wonderful feedback. We're thrilled to hear that you had a great stay at our hotel, and we appreciate your compliments.It's fantastic to know that you found our location excellent and that you enjoyed our breakfast buffet, as well as the additional menu items. We're pleased that our staff's friendliness and helpfulness made your stay even better.Riga is indeed a lovely city, and we're glad you had the opportunity to explore it.If your future travels bring you back to the area, we would be honored to welcome you again for another fantastic stay.Thank you for choosing us and for sharing your positive impressions.With warm regards

8/10 Good

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the old town
The hotel is ideally located, clean and comfortable and the staff were very friendly. The breakfast in particular was excellent, with options of gluten free bread, lactose free yogurt and milk and almond milk, in addition to all the usual options for a breakfast buffet. I had a superior room and appreciated the nespresso-style coffee machine in my room in particular. There were only two downsides: the airport transfer advertised on this site is incorrect in the price as I was quoted 35€ not 15 - and when I said to book it anyway, the request was missed so I arrived late and there was no car waiting at the airport. Secondly, the WiFi never worked in my room as I was at the far end of the building. Otherwise, I’d be happy to stay again.
Stayed 2 nights in Aug 2023
Response from Front Office Team on Sep 4, 2023
Dear Katherine,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found our hotel ideally located, clean, and comfortable, and that our staff were friendly and accommodating.However, we're sorry to hear that the Wi-Fi in your room was not working properly. We'll take your feedback into consideration as we work to improve our connectivity in all areas of the hotel.We're grateful for your understanding and hope that you might consider giving us another opportunity in the future to provide you with a more seamless and enjoyable stay.Thank you for choosing us and for sharing your feedback.With Warm regards,

6/10 Okay

Robin

Stayed 1 night in Aug 2023
Response from Front Office Team on Sep 1, 2023
Dear Robin,Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good...the room, while small, was comfortable and the hotel is in a convenient location. All said, good value for money.
Stayed 1 night in Aug 2023
Response from Front Office Team on Sep 1, 2023
Dear Michael,Thank you very much for taking the time to share your impressions with us. We are very pleased that you enjoyed your stay in our house and thank you for your feedback. Should your journey take you back to Riga, we look forward to welcoming you again.

10/10 Excellent

Paul, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated for tourism, and very affordable for the quality!
Stayed 1 night in Jun 2023
Response from Front Office on Jul 3, 2023
Dear Paul,Thank you so much for such a nice review! We are so lucky to have guest like you. Hope to see you in our hotel again!

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast offered in this Radisson branch was somewhat poor compared to other hotels from the same chain, at least according to my previous experience. The coffee machine was terrible, and should be replaced. Otherwise, the hotel is conveniently located in the city center. It is clean and comfortable.
Stayed 4 nights in Jun 2023
Response from Front Office Team on Jun 27, 2023
Dear Alexandre,Thank you for taking the time to write us such a delightful review.Our Team works every day in order to make your experience an unforgettable memory.Thank you for bringing few issues to our attention. We will follow up on those.We sincerely hope to host you in the near future!With kind regards,

10/10 Excellent

Paul, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel could not be more centrally located for everything a tourist wants to see, and the price is great. Service was outstanding.
Stayed 1 night in Jun 2023
Response from Front Office Team on Jun 23, 2023
Dear Paul,Thank you very much for taking the time to share your impressions with us. We are very pleased that you enjoyed your stay in our house and thank you for your feedback. Should your journey take you back to Riga, we look forward to welcoming you again.

6/10 Okay

Krystyna

Stayed 1 night in Jun 2023
Response from Front Office Team on Jun 26, 2023
Dear Krystyna,Thank you for taking the time to write a review. All your comments are essential to educate our staff about good and bad service. We make sure that our team is aware of your feedback. We hope to welcome you back again to show you that we can make it better.Kind regards,

10/10 Excellent

Aurelie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice room for myself and my family - very nice stay in a super central location.
Stayed 2 nights in May 2023
Response from Front office on May 20, 2023
Dear Aurelie,Thank you for leaving this brilliant feedback after your recent stay with us. We are glad to read you had an excellent experience with us and enjoyed in particular the location of the hotel in central Riga. We all look forward to welcoming you back to Radisson Old Town Riga hotel soon!Kind regards,Radisson Old Town Riga FO team

10/10 Excellent

Mike

Stayed 1 night in Apr 2023
Response from Front Office Team on Apr 13, 2023
Dear Mike,Thank you so much for such a nice review! We are so lucky to have guest like you. Hope to see you in our hotel again!

10/10 Excellent

Larry

Liked: Staff & service, amenities, property conditions & facilities
I had a great visit. The staff was friendly and helpful and the location was very convenient.
Stayed 4 nights in Mar 2023
Response from Radisson Old Town Hotel, Riga on Mar 23, 2023
Dear Larry,Thank you very much for your time to evaluate your recent stay and share your comment. We are glad that you have enjoyed your stay with us. Looking forward to seeing you with us again in the near future.Best regardsRadisson Old Town HotelFront Office Team

8/10 Good

Ruta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Martins on Dec 4, 2022
Dear Ruta,Thank you very much for taking the time to share your impressions with us. We are very pleased that you enjoyed your stay in our hotel. Should your journey take you back to Riga, we look forward to welcoming you again.Best regards, FO team

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was clean and modern, great location
Stayed 1 night in Nov 2022
Response from Front Office Team on Nov 16, 2022
Dear Anastasia,Thank you so much for such a nice review! We are so lucky to have guest like you. Hope to see you in our hotel again!Best regards,

6/10 Okay

katrina

Stayed 1 night in Oct 2022
Response from Vitaly on Oct 22, 2022
Dear Katrina,Thank you for taking your time to review your stay at our hotel.We value each opinion and we will use provided feedback to improve our services.Thank you for staying with us, although not everything was perfect. Kind regards,Front office team

10/10 Excellent

Fabio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel
Stayed 3 nights in Oct 2022
Response from Vitaly on Oct 26, 2022
Dear Fabio,Thank you for staying with us.On behalf of our entire staff, we thank you for your high evaluation of our hotel.We are happy to see that our hospitality has met the expectations!We hope to see you again at the Old Town of Riga!Front office team

10/10 Excellent

Giedre

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice facilities, the hotel is quite new, nice bathroom, comfortable bed.
Stayed 1 night in Sep 2022
Response from Front Office Team on Sep 28, 2022
Dear guest,Thank you very much for taking the time to share your impressions with us. We are very pleased that you enjoyed your stay in our house and thank you for your feedback. Should your journey take you back to Riga, we look forward to welcoming you again.

8/10 Good

FERUZA

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front office team on Sep 7, 2022
Hello, thank you for staying with us.Thank you for giving us a high score.We hope to see you again at our hotel!Best regards

10/10 Excellent

Mykhailo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Office Team on Sep 6, 2022
Dear Alena!On behalf of the entire hotel team, we would like to thank you for choosing Radisson Old Town Hotel and for taking the time to share your impressions. Despite some setbacks, we are delighted that we could exceed your expectations during your stay at our hotel and overall experience of Radisson hospitality was satisfied. Thank you for all the positive moments mentioned in your review of our property and for your excellent evaluation. We always try to do our best to fulfill our guests’ needs at the highest level. Please accept our apologies not having efficient experience of the breakfast offer. Please be assured that all your comments have been shared with other related departments for review and improvements.We will try our best to make your next stay with us even better! Our best award is happy and 100% satisfied guests. You are always welcome back again at our hotel for even greater moments in our beautiful city! Warm regards from Riga,Front Office Team Radisson Old Town Hotel

2/10 Terrible

Mario, Guatemala

I arrived and the hotel was closed! Only a phone number. I called and they informed me they have moved me to another Radisson so I had to pay for another taxi to get me there. No prior warning, no call or text and no apologies.
Stayed 2 nights in May 2022

8/10 Good

Bavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riga work trip
Great location and service by the hotel crew!
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
The room was not cleaned every day, but overall very pleased. The staff is very nice and helpful.
Stayed 6 nights in Aug 2020
Response from Radisson Hotel Old Town Riga on Aug 19, 2020
Dear Guest, Thank you for your kind feedback and review. We are honestly pleased to note your stay was nice! All your constructive comments are taken on board. Sincerely hope we have the opportunity to welcome you back in the not too distant future. Best regards Service Manager Laura Berzina

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Radisson Hotel Old Town Riga on Aug 10, 2020
Dear Guest, Thank you sincerely for awarding Radisson Radisson Old Town hotel with the highest score and for the time taken to share your feedback directly with us. We are more than pleased to read your kind review and are truly glad to note that we have exceeded your expectations in terms of level of service and hospitality. We all look forward to your next visits! Best regards, Ervins Lazdins Service Manager

8/10 Good

Pavel, Klaipeda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Central location. The reception team was kind and helpful. Rooms okay. Haven't tried breakfast.
Stayed 1 night in Jul 2020
Response from Radisson Hotel Old Town Riga on Jul 31, 2020
Dear Guest, Thank you very much for such a nice review about our Radisson Old Town hotel and words of praise to our team. This is exactly what we strive for! Thank you also for taking the time to share your positive experience and personal preferences. It is a great pleasure to note that you have enjoyed your stay! Sincerely hope we have the opportunity to welcome you back in the not too distant future. Best regards, Ervins Lazdins Service Manager

10/10 Excellent

Kamile, Leeds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the old town so within walking distance of everything. The staff were lovely and helpful. The room wasn’t big but defiantly clean and bed and pillows were extremely comfortable. Had a really good nights sleep especially with air con. Overall, 10/10 for everything:
Stayed 1 night in Jul 2020
Response from Radisson Hotel Old Town Riga on Jul 21, 2020
Dear Guest, Thank you very much for such a nice review about our Radisson Old Town hotel and words of praise to our team. This is exactly what we strive for! Thank you also for taking the time to share your positive experience and personal preferences. It is a great pleasure to note that you have enjoyed your stay! Sincerely hope we have the opportunity to welcome you back in the not too distant future. Best regards, Ervins Lazdins Service Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Radisson Old Town Hotel on Jan 31, 2020
Dear Guest It’s a great pleasure to note that overall you had a nice stay. We’re extremely pleased to note your stay was lovely. Thank you sincerely for such a splendid score! Best regards, Ervins Lazdins Service Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from Raitis Pidiks, Front Office Service Manager on Jan 2, 2020
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Raitis Pidiks, Front Office Service Manager on Jan 2, 2020
Dear guest, We are truly happy to see, that you have had a wonderful experience during your stay with us! Radisson Old Town Riga hotel team will be more than happy to see you again any time soon. Kindest Regards,

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my corner room (403). The bartender was very kund and the front desk was extremely professional and hepful. Its also a great location, at the entrancecto Old Town. I would definately stay there again.
Stayed 1 night in Dec 2019
Response from Raitis Pidiks, Front Office Service Manager on Dec 23, 2019
Dear Carrie, Greetings from Radisson Old Town Riga hotel! Thank you for the excellent feedback! Our team is grateful for such a kind words and truly glad, that your stay has been full of comfort and positive emotions. We hope to welcome you back during your next holidays in Riga! Kindest Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fab, staff nice. Breakfast really good and slept well in the bed. Was 15 mins from the airport by taxi
Stayed 2 nights in Dec 2019
Response from Raitis Pidiks, Front Office Service Manager on Dec 17, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. location excellent, as in the old town city centre, that I like it very much.
Stayed 3 nights in Nov 2019
Response from Raitis Pidiks, Front Office Service Manager on Dec 9, 2019
Dear guest, Thank you for the wonderful feedback! Our team will be looking forward to your next stay! Kindest Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Raitis Pidiks, Front Office Service Manager on Nov 19, 2019
Dear guest, Thank you for the wonderful feedback! Our team will be looking forward to your next stay! Kindest Regards

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Raitis Pidiks, Front Office Service Manager on Nov 19, 2019
Dear guest, In the name of Radisson Old Town Riga hotel team I would like to thank you for the excellent feedback! We hope that we will have the chance to repeat all the positive emotions during your next trip to Riga! Kindest Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Raitis Pidiks, Front Office Service Manager on Oct 28, 2019
Dear guest, Thank You for staying at Radisson Old Town Riga hotel and for the positive feedback. I hope we get the chance to welcome You back again soon! Kindest regards,

10/10 Excellent

Deb, Manheim, PA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed took up most of the room, so much that we could hardly open both suitcases. Other than that, it was clean and comfortable. We enjoyed a nice breakfast in the morning.
Stayed 1 night in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Oct 14, 2019
Dear Deb, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Henrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Business stay over in Riga
I stayed there for a night and was very happy with the Hotel.
Stayed 1 night in Oct 2019
Response from Raitis Pidiks, Front Office Service Manager on Oct 14, 2019
Dear Henrik, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , bathrobe and slippers, nice staff, the gym is very small!
Stayed 4 nights in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 30, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 29, 2019
Dear guest, We are truly happy to see, that you have had a wonderful experience during your stay with us! Radisson Old Town Riga hotel team will be more than happy to see you again any time soon. Kindest regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, easy access and comfortable beds, what more could we want?
Stayed 2 nights in Sep 2019
Response from Dace on Sep 25, 2019
Thank you for good words, Looking forward to see you again at our hotel. Kind regards, Resrvation department

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, views from room were run down properties
Stayed 5 nights in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 24, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 23, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 16, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and friendly staff who went out their way to help. We got to the hotel an hour or so early and they let us check in right away, plus let us delay our check out by an extra hour.
Stayed 3 nights in Sep 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 10, 2019
Dear guest, Thank You very much for staying at Radisson Old Town Riga hotel, and for Your excellent feedback! I am truly glad You had an amazing stay with us, and hope that we will have the chance to welcome You back in the near future. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Raitis Pidiks, Front Office Service Manager on Sep 2, 2019
Dear guest, Thank you for taking your time and leaving a feedback about your recent stay in Radisson Old Town Riga Hotel. We highly appreciate that you have chosen our property as your home away from home and hope to repeat all the positive experience whenever the travel brings you back to Riga! Kindest Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff were helpful. The breakfast was a pretty standard hotel breakfast and maybe not worth the 10 euro price.
Stayed 2 nights in Aug 2019
Response from Raitis Pidiks, Front Office Service Manager on Aug 28, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position of hotel is excellent for exploring old town. Good price and rooms finebfor the price. Shower very good.
Stayed 1 night in Aug 2019
Response from Raitis Pidiks, Front Office Service Manager on Aug 20, 2019
Dear guest, Greetings from Radisson Old Town Riga hotel! Thank you for the positive feedback! Our team will be more than happy to have a chance to welcome you back! Kindest Regards,

10/10 Excellent

Vincent, Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Friendly and helpful staff. Wonderful location in the old city.
Stayed 3 nights in Aug 2019
Response from Raitis Pidiks, Front Office Service Manager on Aug 20, 2019
Dear Vincent, Thank you for the wonderful feedback! Our team will be looking forward to your next stay! Kindest Regards,

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
The room smelled of stale cigarette smoke
Stayed 1 night in Aug 2019
Response from Raitis Pidiks, Front Office Service Manager on Aug 9, 2019
Dear Andrea, Thank You for staying with us at Radisson Old Town Riga hotel, and for taking the time to rate and review our hotel. I am glad You had an overall nice stay, but if there is anything we can do to improve Your visit, please, do not hesitate to contact our friendly front desk staff, and we will do our best to make your stay as comfortable as possible. Our team will be looking forward to Your next visit! Best regards,