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Reviews of Garden Palace Hotel

4 out of 5
Garden Palace Hotel
28 Grecinieku Street, Riga

Reviews

7.6

Good

Rating 10 - Excellent. 206 out of 1000 reviews" "
Rating 8 - Good. 459 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment- tired smelly hotel
Strong smell of sewage throughout the reception area and corridors. Mould in bathroom. No kettle or tea and coffee. Mini bar over priced. Out dated rooms, broken tired furniture and decor. Big yellow stains on bed. Remote control for TV filthily disgusting. Major issue with access to hotel as there is a locked gate which requires a security guard to open to allow entry/exit. Found had to wait multiple times to get into the courtyard area .
Stayed 1 night in Dec 2019

4/10 Poor

Per Ragnar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and satisfactory
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. The hotel is quiet with great decor. It is also conveniently close to all the sites in Old town.
Stayed 3 nights in Oct 2019

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful experience.
Seldom have I encountered a more drab and cheerless hotel experience. The staff were surly, unhelpful and uncommunicative. The predominant colour everywhere was a poorly lit dark brown. My bed was bigger than the sheet was and as a result it couldn't be tucked in so I woke up both mornings on the mattress. The pillow was a joke like an old bag of marshmallows. All the bed linen should have been pensioned off long ago, there was no smell of fresh linen, or fresh anything for that matter. The wardrobe door didn't fit and wouldn't close, the curtains wouldn't run on the rails and the stains on the carpet were many. There wasn't even a picture on the wall to make life any brighter. All the furniture was in need of renewal. This hotel harked back to bygone era and not modern Europe. From the security gate manned by someone who could only grunt to the receptionist whose default was to shrug her shoulders by any standards this was poor. It's a pity as it does no justice to the vibrant, energetic city in which it sits. I would never stay here again.
Stayed 2 nights in Oct 2019

4/10 Poor

Sanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no cleaning of room - only making of bed. Very run down facilities.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless the staff excellent.The hotel is very out dated no kettle to make tea etc.But it was grand othee than that.
Stayed 3 nights in Oct 2019

8/10 Good

E F

Liked: Cleanliness, room comfort
OK
Not 4 star. Perfectly clean but clearly had seen better days. Comfortable enough but not if you wanted to spend a significant amount of time in your room. Convenient location to get to where you wanted to go but quiet so not disturbed by street noise.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice entrance, tv didn't working, but thats ok
Stayed 2 nights in Sep 2019

8/10 Good

Bernard

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The rooms were not cleaned every day, and when they were it was not during the times stated. Staff were not unpleasant, but neither were they very friendly, and weren't helpful without extra prompting
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
At first the reception girl would not get me a glass of water for me to take my tablets. I was early so could not get into my room. The shower was coming off the wall. Breakfast was a bit cool to say least. A huge line up for coffee or tea. Most of the staff were good apart from the receptionist. No tea or coffee in the room. Could not find a glass in the room until the last day as it was hidden behind the head board of the bed. Location is fantastic.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal for tourists. Staff helpful and efficient.
Stayed 3 nights in Jul 2019

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
The staff were struggling to cater at breakfast, so the breakfast experience was disappointing. Only one coffee machine, so there was a constant queue. It was self service, when I went for coffee my table was cleared on my return and another person was sitting in my place. The waitresses were under pressure and could not really do anything to help as the room was not big enough to cater for all the guests. It has a good location as it is alongside the old town. :) My room was good, quiet and clean. :)
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is maximum 2 star hotel. The best thing is the location.
Stayed 2 nights in Jul 2019

8/10 Good

Joona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel in central Riga
The hotel is very centrally located in the old town of Riga and easy to find. The staff are very helpful and polite. Our room had a double bed but as we were travelling with a child, we needed to ask for an extra bed, which cost about 30 € extra per night. However, the quality of the bed was not very good - the frame of the bed actually broke down during the last night. The hotel has its own bar but I found out that it closes very early. I would have expected it to be open at least until midnight. On the first night, the bar had already closed when I was just starting to go out for a beer. The only way to actually get in to, or out of, the hotel is through a metal gate that is constantly kept locked. You have to call the hotel staff by pressing a button so they can open the gate for you. Luckily the staff always came within a couple of minutes. The room was very spacious, clean and comfortable. There was even a mini-bar full of alcoholic and non-alcoholic drinks but we didn't drink any as it would have cost extra.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Locagion Is great An old hotel from the soviet era
Stayed 1 night in Jun 2019

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast, the is very clean, you can catch the bus to airport just around the corner. You can walk to main attractions in 10 min. very good location, even to the market is another 5 min. i would recommend
Stayed 1 night in May 2019

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away Fast and book elsewhere
Don't book, staff will try and charge you extra fees, the hot breakfast is very cold, you need to queue for tea or coffee as they use a coffee machine which is far too small, 10 mins wait just for coffee. You need to be let in and out of the hotel by the security card as they will not give you a key to the main hotel door which is kept locked 24/7. Sometimes you need to wait as the guard is not around.
Stayed 2 nights in Apr 2019
Response from Garden Palace Hotel on May 13, 2019
Thank you for your feedback. Have a nice day,

6/10 Okay

Anne

Liked: Cleanliness, staff & service, room comfort
The room was clean, but shower should be renovated.
Stayed 3 nights in Dec 2018

6/10 Okay

Derren

Liked: Cleanliness
Great Location, Comfy Bed, but.....
It is a bit of a throwback this place. An old and slightly tired building having old fashioned and slightly tired rooms. Heating system, Room TV and internet all poor. Breakfast really not up to the mark and not particularly pleasant. However, the bed was one of the comfiest I have slept in, in any hotel, in recent years. More peculiar, was that the entrance gate was always locked. To come and go someone always had to come and unlock the gate; I'm not sure if that is to keep others out or keep guests in! Great location though, just minutes walk from the old town and all the decent bars and restaurants. Staff not particularly well trained. It could be truly a great place with investment & a shake up of rooms, facilities and staff.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 4 nights in Dec 2018

6/10 Okay

A, Uk

Liked: Cleanliness
Check in was not impressive. The receptionist was unsure of who we were, not sure about the room we had to stay in and also asked us to pay although we had already paid online. Then everything was clarified by us. The male receptionist on our last day was really helpful and tried his best to find a specific service for us in town. Brilliant location, our room was quite shubby but good enough for our weekend stay. Would need more pillows and a bit of extra decor to look nicer. The minibar definitely needs improving and expiry dates on the goods should be checked.some items were expired so we didn't have anything. Breakfast a bit bland but does the job. Decent stay but don't expect a 4 star hotel as such. It's more like a b&b with a baroque façade.
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is well placed and reception staff are lovely. However it is not 4 star. Our carpet was stsined, the walls had scrape marks, the net cutains in room snd bathroom filthy. The room was so narrow it accommodated two narrow single beds and only one bedside table. No drawers, armchairsior telephone n the room. The hotel bar is permanently closed.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
could do - a lot - better
this is a big old hotel in a brilliant location, but shambolic. some staff are helpful, some not. not good: - front gate to complex is always locked, so you have to wait for doorman to let you in or out. - only 8 tv channels, all non-news, most disney, while i was there, so basically no news or sport in any language because of dispute with provider. unlikely to be fixed soon. no restaurant, except for breakfast, and no café, contrary to hotels.com info. 1 v uncomfortable chair and no bedside table or shelf. BUT hot water, enough sockets, and Wi-Fi worked
Stayed 3 nights in Sep 2018

8/10 Good

AllieB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value-for-money hotel in a central location
Although I agree with some of the other reviews that this hotel looks dated, its 'faded grandeur' actually adds to its charm. The 'disappointing' points were: the bar and restaurant being closed for refurbishment but we were unaware of this until our arrival; and the noise from late-night clubbers in the streets outside. However, I would still recommend this hotel as a well-located, very reasonably priced place to stay in Riga.
Stayed 3 nights in Sep 2018

8/10 Good

Gil, London

Liked: Staff & service, room comfort
Very central, friendly staff. Rooms are spacious and comfortable yet could use some renovation. Overall, good value for money. Enjoyed my stay.
Stayed 2 nights in Sep 2018

6/10 Okay

Drew

Liked: Staff & service
Where’s the rest?
Charming hotel but I was shocked how small my room was, and that it only came with one pillow. The carpet also looked like at least 4 people were murdered on it.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
The hotel room is super tiny, tv did not work, noisy night club plays cool techno/house music till past 6am... the hotel transfer to the airport is a rip off at 20 euro when its possible to find a taxi that will charge half that price. location is nice, construction in front of it. no bar or cafe that you can sit in, despite having a beautiful garden with tables and chairs and a lovely fountain. Shower does not drain, shower head was broken... and so on.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

2/10 Terrible

Nick, Netherlands

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible hotel. Bar and restaurant were closed during 5 days stay without notification upfront. Personal unfriendly/ unprofessional. Never seen such a horrible place. Requested a refund when I arrived because I wanted to leave right away,but was not possible. During breakfast not 1 open seat to sit. One coffee machine for 55 rooms.
Stayed 5 nights in Aug 2018

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated for Old Town Riga visit. Charming old building with a beautiful garden area. Down the street from numerous restaurants, bars, and historical sites.
Stayed 1 night in Aug 2018

6/10 Okay

John, Toronto, Canada

Basic
Could be cleaner and hotel staff could be friendlier. Location is good for old town. Ornated decor - like stepping back in time. Bathroom needs some work.
Stayed 1 night in Jun 2018

2/10 Terrible

Chris, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!!!!!!!!!!!!!
The hotel policy is to check in at 2.00pm but they would not allow us to do so until 3.30pm. No explanation or apology was given. The rooms were terrible. The mattress had big PEE stains all over it and the bed came with only one pillow and a thin bed sheet The carpet was very dirty and probably had no been cleaned for weeks. During my 3 day stay the towels were changed only the once, even though I use the 'make my room' door door handle sign each day Beware this is not a four star hotel and more like a hostel Unacceptable given the price paid! Expedia please investigate this hotel
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great Location and reasonable price. Need to update old furniture
Stayed 2 nights in May 2018

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Riga Old Town
The hotel is conveniently located in the heart of Riga Old Town. Overall, I enjoyed my stay though the air conditioning was funky so the room was stuffy and on the hot side; the rug in my room was worn. I saw two bugs in the room while there which left me wondering if there were more. The breakfasts are well done. Staff was helpful and responsive when something wasn't working. This hotel is a favorite of a friend, and now I can see why. The fountain in the "garden" was outside of my window which made the stay all the more pleasant.
Stayed 4 nights in Jun 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

4/10 Poor

emmasdad, bucks, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is it's only asset
The staff need to be sent to charm school as the service was poor. Our bathroom was never cleaned and the maid clearly did not know how to make up a bed. The hotel provides only 1 pillow per person and that too is of very poor quality. Our room had two large holes in the wall and all TV channels suffered from snow storm. And oh, the towels are as old as the hotel
Stayed 3 nights in Apr 2018

8/10 Good

penny, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good position in the old town.
Pleasant.....helpful staff. Everything a traveller could need.
Stayed 3 nights in Apr 2018

8/10 Good

Mike, Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel is about a 3 minute walk from the bus stop for the airport and right on the edge of the Old Town of Riga. All of the main attractions and a wide range of restaurants are easily accessed on foot. We would certainly use the hotel again if we returned to Riga.
Stayed 5 nights in Apr 2018

8/10 Good

Edward, London

Liked: Room comfort
Great location
Great location, right in the middle of the old town, very secure, comfortable room, fresh continental breakfast each day. Perfectly adequate for a short break.
Stayed 2 nights in Apr 2018

6/10 Okay

Maria, Ohio

Nice location
The 5-star status is exaggerating: I stayed for 7 nights and they did not change my bedsheets even once. Also there could be.kore than two towels given. The breakfast is good.
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Dec 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically located hotel.
I booked this hotel for it's location before reading the negative reviews so I was apprehensive on arrival. I have to say my apprehension soon disappeared. First appearances were good, nice reception and bar. Although check-in was slow once we got our room keys our room checked out ok. Nothing flash but clean and of average size. Comfortable bed and nice hot powerful shower. What we would generally expect for the price we paid. Breakfast was included so a bonus. Again nothing flash but everything was of good quality. Plenty of egg choice, boiled, scrambled and fried. Usual foreign bacon and sausage. Cereal, bread, yogurts, fruit, cheese's and salad, tea, coffee, juices etc. Location was the jewel in the crown. Walk out of the front door and your seconds away from the first shop, bar or restaurant but do not get any noise disturbance at all. Also if your taking the 22 bus from the airport the stop is literally a hundred yards away from the hotel 2€ per person. Ignore the negative reviews they seem to be from people who pay very little for a hotel stay and still expect 5 star luxury. Just remember what you are paying each night and judge it on that. We had a very pleasant stay and have no complaints at all. Old town Riga is a lovely place with an abundance of classy bars and restaurants and they are right on the doorstep of this hotel. Would recommend.
Stayed 3 nights in Dec 2017